Heidi Nunez Resume, Sales Manager

ad1mny@r.postjobfree.com – 626-***-****

Dynamic and motivated professional with a proven record. Building relationships, managing projects from concept to completion. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Customer Service Representative

Blix Bicycles

November 2020-Present

Responsible for a high volume of incoming calls from Customers. Sales calls and detailed product information. Answering incoming emails and chats through our website, I would be sure to help any upset Customers in finding a solution to their issues. Also assist the warranty department regarding warranty details and assisting Customers to find the closest Dealer Locations. Entering and updating Customer Service Requests. Work with Fedex and UPS on shipments and returning packages filing claims for lost or damaged products. Trained new Employees. Worked with Management closely on any extra items that they needed assistance with.

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Sales Manager

Parfait Lingerie – City of Industry, CA.

July 2017-February 2020

Sales Manager for Parfait Lingerie – Intimate Apparel and swim

Over 20 years of Customer Relations/Sales Experience

Manage, motivate and develop current Sales Team across the U.S. and Canada.

Maintain product knowledge of all product lines of current and future seasons.

Work closely with Marketing to launch new promotional strategies to retain current Customer and Expand new Client base. Set up and assist with Marketing photo shoots. Prepare set up and run Trade shows for Curve NY, Anaheim Swim show and Trendz in Canada.

Drive Sales in Boutique accounts by managing current relationships.

Guiding Territory and Business Development strategy for accounts spanning U.S., Canada

Also International Territories.

Communicate with all levels within the organization, national and International vendors.

Weekly meetings with the CEO and Management team regarding Business development to continue growing business among all channels.

Customer Service Representative/Sales

P&P International- El Monte, CA

July 2016 to June 2017

Customer Service Representative / Sales -

Duties included sending samples to customers, entering incoming orders, answering phone calls, charging customers accounts, scheduling loads to be shipped domestically and internationally. I was asked to join the sales team after a short time as a Customer Service Rep. I prepared Pricing & Proposals, New Business Development, Cold Calling, Networking, Scheduling of any upcoming shows that we would attend as Exhibitors, I handled the arrangements for the Hall, hotel, rental car, airplane accommodations. Ensure that all samples and product would arrive at the show in a timely manner, in charge of Set up and tear down of both of the booths that we would display. Travel with our Sales team Domestically and internationally to Ensure that all of our Sales team had all items, badges and accommodation needed for each of the shows, acquire leads and new Customers. Would provide an excel sheet of all the contacts that we acquired through the show and provide all of the information after each contact that I reached out to, with follow up.

Lead Generation Specialist

National franchise sales - Newport Beach, CA - June 2014 to June 2016

Lead Generation Specialist- The Lead Generation Specialists (LGS) main responsibility is to place calls to share our services, starting a relationship that NFS Advisors can build on. The LGS creates leads of potential sellers that result in a meeting with a designated National Franchise Sales (NFS) Advisor for the sale or purchase of a business.

Customer Service Representative

Suzuki Motors of America Inc - Brea, CA. April 2013 to June 2014

Customer Relations- for Automotive and Marine Division. Responsible for a high volume of incoming calls from Customers regarding warranty details Dealer Locations. Entering and updating Customer Service Requests, with Warranty and Customer Disputes in Database. Reading and replying to Customer Email Correspondence. With all aspects of Customer Service. Training of New Employees on how to navigate through the Siebel System.

Regional Sales Director

Merchants Building Maintenance llc - August 2009 to December 2013

Responsible for all aspects of regional management, account and territory management,

Pricing & Proposals, Competitive Analysis, Analytical & Conceptual Problem Solving, Presentations, New Business Development/Cold Calling/Prospecting/Networking, Closing Skills and follow through.

Quality Control Supervisor-I also dedicated my time with Merchants Building Maintenance, as a Quality Control Supervisor. I would visit monthly each of our current Customers and perform an inspection of our cleaning to make sure that all of our customers concerns were addressed and take any corrective actions, to give a high level of performance on a consistent basis.

Customer Service Concierge

Bentley Prince Street, Inc -

February 2007 to April 2009

Duties included sending samples to customers, Downloading daily orders, entering incoming orders, answering phone calls, Data entry, training new employees on our computer system on how to enter Orders and easily navigate through the company's computer system. Helping the customers and Sale Reps in any way possible. Go above and beyond to ensure the customers happiness.

Customer Service Representative

R. H. Peterson - Industry, CA -

March 2004 to January 2007

Order entry, Crediting of client accounts for Marketing Dept. Assist accounting dept. with year-end by processing credits and billing. Mail room, and filing duties. Training new employees. Answering customer's calls with Questions and problems on their orders. Back up receptionist for heavy phone lines. Managed international accounts. Entrusted with the most complex Customer Service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

SKILLS-

Sales, Customer Relations, Customer Relationship Management, Marketing, Lead Generation, Shipping and Receiving, Sales Management, Quality Control, Territory Development, Strategic Planning, Performance Turnarounds, Project Management – Program Management, Customer Relationship Management (CRM), Trade Show Management, Merchandising & Brand Positioning, Sales Team Mentoring & Training, Provide top customer service to teams and employees, managed a nationwide territory of over 300 accounts.

EDUCATION-

High School Diploma

Poly High School

Business

Riverside Com. College - Riverside, CA

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