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Customer Service Nurse Practitioner

Location:
Little Elm, TX
Posted:
December 01, 2023

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Resume:

YESENIA VARELA

Contact: 469-***-**** Email: ad1mmn@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional with 5+ years of experience working in Business Management, and the Medical Field. I am Customer service focused, and take pride in having excellent Leadership skills in English and Spanish communication skills. Looking for a full time and long-term position that will allow me to continue to grow in my experience and assist the organization with reaching its values and goals.

SKILLS

Strong Communication Self-Motivated Scheduling Software HIPAA Federal Laws

Leadership Coachable Medical Terminology Bilingual (English and Spanish)

Detail-Oriented Organizational EMR Knowledge MS Office/Excel/Teams

Time Management Multi-Tasking Confidentiality Book Keeping

EXPERIENCE

Administrator/Pirtek McKinney/Oak Point, TX/ May 2023 – Current

Responsible for support the Owner and also the Techs, answering calls to dispatching the tech to a location, emailing invoices/statements, making payments to vendor (A/P), receiving payments and putting them in the system of Styline (A/R), filling vouchers, book keeping putting all the expenses in Excel and Styline, timesheet, bank reconciliations, managing schedules, receiving merchandised and putting it in Styline, putting new customers information in the Styline, checking if customers are tax exempt putting them in Styline using Avalara, report all the expenses to the Owner at the end of the month.

Medical Assistant-Receptionist /Southern Medical Associates/Frisco, TX/ August 2022 – May 2023

Responsible for supporting the medical physician and nurse practitioner by handling all patient phone calls, including messages, call backs, scheduling appointments, assisting with insurance verification, and prescription refills as directed by the providers. Responsible for ordering medical supplies, patient care equipment, and the maintenance of patient flow, exam room preparation and turnover, bringing patients back to exam rooms, taking and recording basic medical history, and assisting the physician as needed.

Operations Manager/CVS Pharmacy/Oak Point, TX/ March 2021 - July 2022

Responsible for supporting Store Management team in planning and driving store execution and performance, handling complaints, attending meetings and events, leading store and supervisory staff, ensuring operations run smoothly, completion of opening and closing procedures, assisting customers, vendors, pharmacy, coaching and training employees, implementing the store policies and procedures, hiring, payroll, budget, scheduling, inventory, ordering store supplies, receiving, invoicing, and back-up Pharmacy Technician, and Store Manager in event of absences.

Merchandise Manager/Dollar Tree/Frisco, TX/January 2019 - February 2021

Responsible for coordinating with various departments and monitor various store setups, manage, develop and ensure compliance to budget for all merchandising process, supervise and ensure effectiveness of all merchant activities, monitor retail price for competitors and maintain appropriate pricing for products accordingly, manage multiple projects, supervise everyday operations and monitor progress of each project, develop productivity targets for organization and evaluate performance of all employees, ensure efficient coordination with employees and organize workflow, coordinate with store management and hire and train store associates, maintain a safe working environment, and provide reports to store manager at closing of shift.



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