Project Manager Data Entry
Resume:
+966-********* *************@*****.***
Jeddah, Mecca Region
Professional summary
Results-orientated and high-energy project manager with a talent for leading by example and inspiring peak
performance. Recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and
well-organised with over 13 years of experience with excellent leadership and team-building record. Excels with minimal supervision and decisively approaches problems. Work history
08/2018 - Current
UPS Jeddah, Mecca Region
Project Leader-Hilti
RASHID
ALI KHAN
Skills
Education
05/2015 - 05/2019
Suresh Gyaan Vihar University
Jeddah
Bachelor of Business
Administration: Supply Chain
Management
03/2021 - 05/2022
SHAW ACADEMY Jeddah
Diploma of Higher Education:
Warehouse Management
03/2004 - 05/2006
Pakistan International School
Jeddah Jeddah, Mecca Region
Certificate of Higher Education:
Economics
Client expectations
management
•
• Project risk assessments
Standard Operating Procedure
(SOP) development
•
Project planning and
development
•
• Efficiency reviews
• Cost-efficient budget control
• SWOT analyses
• Transformational leadership
Enterprise Resource Planning
(ERP)
•
• Post-project analysis
• Cross Cultural Communication
Multi-unit operations
management
•
• Customer relations specialist
• Global and strategic sourcing
Established and outlined project strategy, keeping staff aligned on common goals.
•
Implemented performance appraisal metrics, ensuring staff and management accountability.
•
Coordinated department workflow to meet objectives and handle competing priorities.
•
Reviewed processes and practices regularly to achieve business goals.
•
Reviewed customer agreements to verify current and correct data and supporting documentation.
•
Managed high-volume customer queries simultaneously through effective multitasking.
•
Built positive relationships with diverse stakeholders, using expert negotiation and influence to achieve mutually- beneficial outcomes.
•
Measured progress against project goals, preparing and maintaining project control documentation.
•
Regularly monitored and tracked shipments to ensure timely delivery and completion in line with job
specifications.
•
Coordinated dispatching of transport vehicles distributing goods across country.
•
Directed daily operations to achieve maximum output and reduce costs.
•
Successfully led complex matrix teams to achieve
maximum Order Fulfilment
•
07/2014 - 07/2018
UPS Jeddah, Mecca Region
Warehouse Operations Supervisor- Western Region
09/2011 - 07/2014
UPS Jeddah, Mecca Region
Senior Customer Service Associate
08/2009 - 08/2011
UPS Jeddah, Mecca Region
Customer Service Agent
02/2008 - 11/2008
UNITRANS Jeddah, Mecca Region
Storekeeper
Languages
English
Fluent
Arabic
Fluent
Urdu
Native
Enhanced picking and packing output through targeted team coaching and feedback.
•
Led continuous improvement initiatives to boost
productivity and minimise losses.
•
Managed warehouse inventories, suggesting and
implementing ideas to improve product movement
processes.
•
• Monitored warehouse safety and swiftly resolved hazards. Generated different reports for performance review and analysis.
•
Developed lasting relationships with employees, peers, upper management and outside vendors.
•
Planned staff rotas to meet customer needs whilst
remaining under budget.
•
Sought customer feedback and applied data to inform service-level improvements.
•
Took ownership of escalated customer issues and followed through to resolution.
•
Documented department data and compiled accurate
reports.
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Created cost-effective haulage plans in line with customer expectations and service level agreements.
•
Coordinated and managed allocation of drivers and
vehicles to service network, guaranteeing efficient, accurate deliveries.
•
Handled and supervised all networking and business operations for Mobily warehouse.
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Kept appropriate inventory levels by optimising availability against warehouse space.
•
Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
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Liaised with customers to provide order updates and confirm delivery dates and requirements.
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Communicated with carriers, shipping lines and external haulage contractors.
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Drafted and reviewed certificates of conformity, commercial invoices and customs declarations to verify accuracy.
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Accomplishments
Generated custom store Key Performance Indicators, automating reports with ClearPoint to better monitor performance.
•
Ordered stock to guarantee optimised economic value in line with financial restrictions.
•
Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.
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Reduced inventory obsolescence by 10%, resulting in fewer economic losses than previous averages.
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Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
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Led monthly stock-take and inventory-count activities, resolving discrepancies.
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Used Microsoft Excel to develop inventory tracking spreadsheets.
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Achieved 95% Origin Inventory Dwell Time during COVID Lockdown in major markets by working with multiple carriers;ensuring timely outbounds, managing delay in transit (DIT) shipments. Provided PO Level visibility using hypercare reporting.
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Successfully closed existing logistics work, and restarted it in a new office, without any downtime.
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Implemented a series of health and safety procedures, as a result, decreased warehouse accidents by 75%.
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Improved delivery efficiency by 50%, by effectively planning and implementing vehicle/delivery routes.
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• Modeled Capacity and planned new equipment purchases. Achieved direct supervision and enhanced end result as a result of moving all transportation from an outsourcer to the base company.
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Digitalizing the process of POD archiving resulting in optimised data and record management for the client.
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