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Jeddah, Mecca Region

Professional summary

Results-orientated and high-energy project manager with a talent for leading by example and inspiring peak

performance. Recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and

well-organised with over 13 years of experience with excellent leadership and team-building record. Excels with minimal supervision and decisively approaches problems. Work history

08/2018 - Current

UPS Jeddah, Mecca Region

Project Leader-Hilti

RASHID

ALI KHAN

Skills

Education

05/2015 - 05/2019

Suresh Gyaan Vihar University

Jeddah

Bachelor of Business

Administration: Supply Chain

Management

03/2021 - 05/2022

SHAW ACADEMY Jeddah

Diploma of Higher Education:

Warehouse Management

03/2004 - 05/2006

Pakistan International School

Jeddah Jeddah, Mecca Region

Certificate of Higher Education:

Economics

Client expectations

management

•

• Project risk assessments

Standard Operating Procedure

(SOP) development

•

Project planning and

development

•

• Efficiency reviews

• Cost-efficient budget control

• SWOT analyses

• Transformational leadership

Enterprise Resource Planning

(ERP)

•

• Post-project analysis

• Cross Cultural Communication

Multi-unit operations

management

•

• Customer relations specialist

• Global and strategic sourcing

Established and outlined project strategy, keeping staff aligned on common goals.

•

Implemented performance appraisal metrics, ensuring staff and management accountability.

•

Coordinated department workflow to meet objectives and handle competing priorities.

•

Reviewed processes and practices regularly to achieve business goals.

•

Reviewed customer agreements to verify current and correct data and supporting documentation.

•

Managed high-volume customer queries simultaneously through effective multitasking.

•

Built positive relationships with diverse stakeholders, using expert negotiation and influence to achieve mutually- beneficial outcomes.

•

Measured progress against project goals, preparing and maintaining project control documentation.

•

Regularly monitored and tracked shipments to ensure timely delivery and completion in line with job

specifications.

•

Coordinated dispatching of transport vehicles distributing goods across country.

•

Directed daily operations to achieve maximum output and reduce costs.

•

Successfully led complex matrix teams to achieve

maximum Order Fulfilment

•

07/2014 - 07/2018

UPS Jeddah, Mecca Region

Warehouse Operations Supervisor- Western Region

09/2011 - 07/2014

UPS Jeddah, Mecca Region

Senior Customer Service Associate

08/2009 - 08/2011

UPS Jeddah, Mecca Region

Customer Service Agent

02/2008 - 11/2008

UNITRANS Jeddah, Mecca Region

Storekeeper

Languages

English

Fluent

Arabic

Fluent

Urdu

Native

Enhanced picking and packing output through targeted team coaching and feedback.

•

Led continuous improvement initiatives to boost

productivity and minimise losses.

•

Managed warehouse inventories, suggesting and

implementing ideas to improve product movement

processes.

•

• Monitored warehouse safety and swiftly resolved hazards. Generated different reports for performance review and analysis.

•

Developed lasting relationships with employees, peers, upper management and outside vendors.

•

Planned staff rotas to meet customer needs whilst

remaining under budget.

•

Sought customer feedback and applied data to inform service-level improvements.

•

Took ownership of escalated customer issues and followed through to resolution.

•

Documented department data and compiled accurate

reports.

•

Created cost-effective haulage plans in line with customer expectations and service level agreements.

•

Coordinated and managed allocation of drivers and

vehicles to service network, guaranteeing efficient, accurate deliveries.

•

Handled and supervised all networking and business operations for Mobily warehouse.

•

Kept appropriate inventory levels by optimising availability against warehouse space.

•

Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.

•

Liaised with customers to provide order updates and confirm delivery dates and requirements.

•

Communicated with carriers, shipping lines and external haulage contractors.

•

Drafted and reviewed certificates of conformity, commercial invoices and customs declarations to verify accuracy.

•

Accomplishments

Generated custom store Key Performance Indicators, automating reports with ClearPoint to better monitor performance.

•

Ordered stock to guarantee optimised economic value in line with financial restrictions.

•

Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.

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Reduced inventory obsolescence by 10%, resulting in fewer economic losses than previous averages.

•

Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.

•

Led monthly stock-take and inventory-count activities, resolving discrepancies.

•

Used Microsoft Excel to develop inventory tracking spreadsheets.

•

Achieved 95% Origin Inventory Dwell Time during COVID Lockdown in major markets by working with multiple carriers;ensuring timely outbounds, managing delay in transit (DIT) shipments. Provided PO Level visibility using hypercare reporting.

•

Successfully closed existing logistics work, and restarted it in a new office, without any downtime.

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Implemented a series of health and safety procedures, as a result, decreased warehouse accidents by 75%.

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Improved delivery efficiency by 50%, by effectively planning and implementing vehicle/delivery routes.

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• Modeled Capacity and planned new equipment purchases. Achieved direct supervision and enhanced end result as a result of moving all transportation from an outsourcer to the base company.

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Digitalizing the process of POD archiving resulting in optimised data and record management for the client.

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