Customer Service Administrative Assistant
Resume:
La Shauna Williams
Skilled in the areas of Customer Service,Administrative Assistant, Team Leader I also have a BSIS guard card that makes me eligible to hold such positions in Private Security. Hayward, CA 94541
********.***********@*****.***
I am looking to partner with a company or client (non-Medical)offering long-term employment with little turnover.
My knowledge as a Customer Service Representative, and Administrative Assistant has given me the experience needed to bring successful results and quality deliverance to companies I have partnered with in the past.
• I also have experience in the role of Providing Personal Care with Dignity to Adults and Children that fall under my Skill Set.
I have proven results which brought benefits to the Company and Residents i have worked for. I consistently continue to update my professional growth in the roles I apply for by staying current with all requirements, curriculum and assessments to succeed. I'm an individual who prides myself on delivering exceptional service to all possible clients and employers in a professional, positive, energy packed demeanor. I execute all tasks given in a timely manner.
My Certificate to Hold a Guard Card is my newest accomplishment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
I don't identify with 1 skill, I possess a number of experiences in different areas of Customer Service and Administrative Assistance Companies that match my experience or familiarity in desired fields of Employment - Bayarea,California
January 2023 to March 2023
Open and Available for immediate Employment and Interviews Customer Service Representative/Teller
Money Mart Check Cashing - Oakland, CA
June 2021 to September 2022
Handled all financial needs, such as cashing and selling money orders, processing local and international money wires, cashing personal and payroll checks, assisting customers with applying for personal and installment payday loans, bill payments, Preparing money for pickup by brinks,calling customers to set and remind them of upcoming payments to prevent default as well as provide assistance to make future payment arrangements. Balancing opening and Closing til. Always having professional demeanor.
• Assisted customers with a warm and professional attitude
• Processed orders, exchanges, refunds and customer transactions
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
Administrative Assistant
Various Staffing Agencies - Different City,California July 2020 to December 2020
My experience in Customer Service and Administrative Assistant has allowed me to have top priority in working with select temporary assignments through various staffing agencies in the bay area. I have a wide skill set and knowledge of Public services. Debt Collection Specialist
Collection Bureau of America - Hayward, CA
February 2019 to June 2020
• Contacted debtors to make payment arrangements, processed payments via credit, debit, cash and personal check. Made outgoing calls as well as met mandatory quota of 150 calls per day.
• Made weekly bonus by completing and assessing outstanding accounts that are overdue. Worked with the credit bureau to have scores updated for clients who kept promises to bring delinquent accounts to current.
Lead CSR, Cashier,Stocker
The Home Depot - Hayward, CA
July 2015 to December 2019
• Placing orders for commercial companies as well as scheduling deliveries, placing phone calls to customers to ensure quality service was met.
• Matching customers with experienced contractors to meet the needs of the job that's being inquired about.
• Keeping inventory of products to keep shrinkage to a minimum.
• Placing online orders for customers, problem solving via phone,email and in person.
• Lead associate for department as needed, in the lead role I gave employees breaks,made schedule for lunch breaks,replenished registers upon request of cashiers. Trained and supervised new hires. Personal Care Aide/ Med Tech/ Activity Helper
Carlton Senior Living - San Leandro, CA
June 1999 to September 2000
• My responsibilities included charting all of the residents performance and activity in the ADL log, as well as administering medications/ and vitamin supplements.
• Planning daily activities calendar to keep social and cognitive development and engagement of residents.
• Observation of residents who participated in activities.
• Scheduled trips for residents
Education
3 Units in Business Management
Laney College - Oakland, CA
September 1997 to October 1997
High school diploma
Castlemont Senior HighSchool - Oakland, CA
September 1994 to June 1997
Skills
• Cold Calling
• Accounting
• Account Management
• Negotiation
• Research
• Pricing
• Technical Support
• Administrative Experience
• Upselling
• Sales
• Budgeting
• Customer Service
• Accounts Receivable
• Management
• Customer service and Customer Retention (10+ years)
• Help Desk
• Accounts Payable
• Active Directory
• Project Management
• Desktop Support
• Live Chat
• Computer Networking
• IT Support
Links
http://********.***********@*****.***
Certifications and Licenses
Guard Card
I have completed the curriculum and hours needed to obtain a California Guard Card (non-weapon) Assessments
Customer service — Proficient
May 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
April 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• References will be provided upon request. I would like to note that I require all covid procedures be followed to ensure safety of myself as well as co-workers.
• There is no elevator provided. One has to take the stairs to get quality long-term results on the journey to the Pinnacle of your success.
• Actively seeking Full-time employment
• Open to discussing my flexibility and negotiating fair pay for my knowledge.
• I believe that customer service is far more than retail...Sometimes ones who can't express it needs Customer Care and Support the most.
Contact this candidate