Customer Service General Manager

JOSE SANABRIA

***** ********* ***. *******, ** **331

ad1mk8@r.postjobfree.com 818-***-****

SKILLS AND QUALIFICATIONS

Excellent communication and interpersonal skills

Bilingual in English and Spanish

Food Safety and Health Compliance

Team Leadership, Staff Training, and Development

Strong sense of conflict resolution and customer service

Very strong time management, organization, and problem-solving EDUCATION

University of California, Los Angeles B.S. Civil Engineering September 2012 - June 2016 PROFESSIONAL EXPERIENCE

CALIFORNIA CHICKEN CAFE

Assistant General Manager July 2022 – Present

Operated the store in adherence with all store policies and guidelines; Performed complete inventory checks of all stocks and supplies per standard operating procedures; Conducted monthly safety training learning programs designed to train employees on precautionary processes and procedures to mitigate risk and the chance of injury on the job Supervisor March 2020 – June 2022

Conducted regular inspections of the restaurant kitchen to ensure proper standards of hygiene and sanitation were maintained; Oversaw food preparation and storage to ensure compliance with food health and safety regulations; Directed and advised all restaurant associates; Monitored the quality of customer service through all orders and pickups Chicken Cook III April 2018 – February 2020

Trained and managed the kitchen team to maintain high quality, safety, and efficiency; Maintained stocking and cleanliness of the restaurant chicken station; Ensured all chicken was prepared and cooked in accordance with company standards

Ticket Maker April 2015 – March 2018

Attended to the detail and presentation of each customer order; Adhered to proper food handling, sanitation, and safety procedures; Maintained cleanliness and sanitation of equipment, food storage, and work areas HOME DEPOT

Department Supervisor February 2018 – February 2020 Led, trained, and developed associates in the Building and Lumber departments; Ensured all store patrons received excellent customer service; Provided input into operational and merchandising decisions to Store Mangement and Operations teams; Coordinated activities by scheduling work assignments, setting priorities, and directing the work of team members

Sales Associate April 2015 – January 2018

Provided fast and friendly service by actively seeking out customers to assess their needs and provide assistance; Maintained department and product knowledge to provide information on product features and related items to increase sales

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