Febi Aquino-Herrera

ad1mjv@r.postjobfree.com

925-***-****

PROFESSIONAL PROFILE

●Revenue & Accounts Receivables Operations leader

●Multiple ERP and billing systems experience – Netsuite, SAPbyDesign, SAP Concur, Intacct, EZCom, Chargify, Zuora and more

●Zuora, Intacct ERP system implementation leader

●Billing, credit, and collections process & controls, including flowcharting and narrative documentation.

●Revenue contracts review and assessment (revenue recognition, billing terms)

PROFESSIONAL EXPERIENCE

●Extensive cross-functional experience with Sales, Account Managers, and other key Order-to-Cash teams

●Public and private company experience

●Account reconciliations and detailed analyses

●KPI, key metrics development and monitoring (DSO, etc)

●General ledger ownership (revenue, deferred revenue, AR, unbilled AR, allowance for doubtful accounts, bad debt expense and more)

DATABRICKS San Francisco, CA

Senior Analyst - Revenue Operation/Order Management - Remote Nov 2021 - Present

Platform for Dummies to guide and simplify your data storage, has SQL and performance capabilities and creates an opportunity for you to accelerate your data strategy.

●Reviewing and evaluating current deals or complicated deals for closure, invoicing, and revenue recognition,

●Serve as the subject matter for Google Cloud customers to provide support from quoting and closing opportunity in sales force, creating sales order in Net Suite, and revenue recognition analysis and reporting.

●Responsible for tracking the revenue for Google Cloud customers that billed in the Marketplace or have a direct billing with Databricks.

●Provide guidance to Deal Desk Group to set up private offers in the marketplace to ensure billing schedule is accurate based on the order form.

●Provide guidance to Revenue Assurance team to ensure additional language are specifically mentioned in the order form to be able to support the billing.

●Provide day-to-day support to Account Management and Sales Team regarding customer’s life-to-date consumptions, renewal, upsell and amendments and resolving customer’s inquiries and requests.

●Own the monthly revenue for Google Cloud from preparation of the usage tracking against the customer prepayment, including the life-to-date consumptions and billing for the overage.

●Reconciling the life-to-date consumptions and billing between Databricks and Google records.

●I am responsible for analyzing data to identify trends and opportunities for improvement.

●Engage with cross-functional teams as applicable in resolving customer’s dispute charges.

●Identify gaps in existing processes and systems; implement remediation for improvement.

●Develop reports and analytics to help track key performance indicators, ensuring the business processes and system are generating data appropriately.

Highlights: Subject matter expert (SME) for Google cloud processes from order entry to revenue recognition. Automated the reporting of the Google usage from the project design to a template. Reduced the number of hours to put the report together from one day to two hours.

INTELEPEER CLOUD COMMUNICATION San Mateo, CA

Senior Manager - Revenue & AR Dec 2016 – Nov-2021

Operations Manager - Billing, Credit & Collections May 2015 – December 2016

Communications Platform as a Service providing voice, messaging, automation, applications, APIs, and analytics for enterprises.

●Manage the daily operations of billing, accounts receivable (credit and collection), cash receipt application and revenue cycle through design, project implementation and maintenance.

●Review the monthly recurring charges (from the company customer portal) by performing flux analysis before uploading the charges into the billing system (EZCom).

●Reconcile monthly billing from the ERP (SAP) against the billing system (EZCom, Chargify and Zuora).

●Review contract summaries to ensure revenue recognition is in accordance with SaaS standards and company policy.

●Review journal entries and GL account reconciliation for revenue, deferred revenue, bad debt reserve analysis, collections, AR and unbilled AR.

●Set goals and objectives for the Accounts Receivable team for monthly and weekly cash collection forecast.

●Maintain regular check-ins with team members to determine how collections are tracking against the forecast and identify any problems for internal reviews and escalations.

●Responsible for explaining the variances from expectations on cash collections and revenue exposure.

●Drive the sales escalation process to suspension resolution with the Account Management and Sales Ops teams.

●Coordinate with Sales Ops and account owners in meeting customer requirements within the high-volume environment.

●Negotiate with customers in non-payment cases in setting up payment plan agreements to bring customer accounts current before the next invoice is dropped.

●Support and coach Accounts Receivable analysts and credit analysts on daily ongoing tasks and train new team members.

●Perform AR Aging and collection aging review and presented to the CFO on the monthly basis.

●Ensure high-quality collection procedures that comply with the company policies.

●Develop partnerships and maintain the highest standards of communication with the customers and business requirements within the organization.

●Oversee the third-party collection agency performance, requirements, and reporting.

●Ensure all submitted credit applications for credit checks are completed based on the company approved timeline.

●Perform a monthly analysis to ensure all auto-approved credit customers are collectible.

●Oversee the cash application for accuracy and timeliness including customer account analysis and discrepancy solution.

●Maintain appropriate internal and external controls and support external audit activities and audit preparation.

●Liaise with external auditors regarding journal entries for AR, payments, prepayment, reserve, and credits.

●Close trial balance in Zuora and Chargaff and review the general ledger reconciliation to close the AR general ledger

●Oversee the monthly end-close process for the AR including billing and revenue recognition.

●Analyze data in SAP ERP system and develop root cause analysis; determine and execute appropriate solutions.

Highlights: Implemented the dunning process to maximize collection and increase cash. Automated credit card processing to meet the requirements of PCI compliance and reduced manual cash application. Maximized revenue by incorporating contract write-ups as part of the termination process. Implemented system automation of revenue recognition and billing system Zuora. Reduced the number of days from seven down to four days in closing cash applications, credit memo, AR aging, billing, unbilled AR recon and revenue related activities such as allowance for bad debt, sales allowance reserve analysis and deferred revenue.

RECOLOGY, INC. San Francisco, CA

System Accounting – Consultant Jan 2015 – May 2015

Recology has over 45 operating companies that provide integrated waste management and recycling services to more than

889,000 residential customers and 112,000 commercial customers in California, Oregon, and Washington.

●Engaged by the company to map, analyze and improve the efficiency and consistency of daily and monthly processes.

●Successfully redesigned system related processes and reports, eliminating manual intervention and reducing costs.

●Documented system procedures and delivered related training.

GUIDEWIRE SOFTWARE, INC. (NYSE: GWRE) San Mateo, CA

Manager - Accounts Receivables August 2013 – January 2015

Supervisor - Accounts Receivables, Credit and Collection August 2011 – July 2013

System Business Administrator – Intacct Software August 2010 – July 2011

Senior Staff Accountant June -2007 – July 2011

Software company offering an industry platform for property and casualty insurance carriers in the U.S. and worldwide.

●Responsible for overseeing the collection efforts of approximately $60M in Accounts Receivable balances from seven different entities worldwide.

●Responsible for producing monthly and quarterly cash collections forecasts based on the committed and non-committed contracts and sales plans, for report to the Executive team.

●Responsible for providing the following company consolidated reports for 10K and 10Q reporting; AR roll-forward,

>10% of customer outstanding invoices and concentration, AR flux analysis, DSO, cash collection analysis with list of customers with balances of greater than $100K under 90+days bucket and customers that have greater than $500K balances as the part of SOX compliance.

●Developed royalty models to calculate royalty payments and shared revenue based upon terms and conditions complex contracts. Partners included: IBM Cognos, Inetsofts, Weather Data Technology, Mitchelle.

●Performed contract reviews to assess royalty cost implications and the determine the appropriate accounting treatment.

●Collaborated with Alliance department in managing the Affiliate Fees based on the contract with the partners world-wide.

●Collaborated with Alliance and Customer Support department to capture and audit royalty transactions and recorded in accordance with the contract and company royalty recognition policies.

●Responsible for royalty accounting to ensure proper recognition and amortization.

●Provided royalty expense advice around contract obligation and trends for financial commitment to the Finance Dept.

●Performed contract review and write-ups, summarizing, and compiling all documents for revenue recognition (signed contracts, proof of product delivery, credit checks (collectivity), non-standard policy assessments, fixed price or VSOE.

●Developed the process for identifying early payments from customers for revenue recognition as part of the AR and collection month-end process and SOX controls.

●Coordinated the internal audit process with the external and internal auditors.

●Performed monthly reconciliations for various general ledgers, accruals, revenue and cash management.

●Created and implemented comprehensive credit and collection policies and escalation processes.

●Developed policies for billing and cash applications as a part of SOX controls.

●Managed chart of accounts, mapping, reporting, and user permissions, etc. in Intacct.

●Implemented the allocation function, upload function, and trained employees to best utilize the system and to build/customize reports and to practice self-service support.

EDUCATION

●New York Institute of Technology (NYIT) - MBA, emphasized in Accounting and Information System

University of Phoenix (UOP) - Bachelor of Science Degree in Business Accounting

Contact this candidate