Service Representative High School

STACIE MITCHELL

Houston TX · 832-***-****

ad1mjt@r.postjobfree.com

My career objective is to obtain a position with a company that will allow me grow. I enjoy helping others and I believe in giving back. I am hard working, detailed, organized and a fast learner. I believe in going above and beyond.

EXPERIENCE

06/2021-02/2022

DELIVERY DRIVER, UPS, MENLO PARK, CA

Sort and arrange packages in package car.

Complete regular inspections and maintenance.

Following route of directions for package delivery route.

Scan and deliver packages

Scan and leave info notices for missed deliveries.

11/2015-10/2020

TRANSIT BUS OPERATOR, METROPOLITAN TRANSIT AUTHORITY, HOUSTON TX

Maintained a clean and neat shuttle for passenger comfort.

Minimized delays by planning and adjusting routes to account for

Changing weather and traffic conditions.

Provided passenger assistance including collecting fares and offering

Completed regular inspections and maintenance actions, as well as

basic equipment repairs, to keep equipment operating at peak levels.

Provided information about area attractions and facility amenities.

01/2015- 08/2015

ALLIED UNIVERSAL PROTECTION, SECURITY GUARD, Menlo Park CA

•Monitoring surveillance equipment

•Inspecting buildings

•Obtains help by sounding alarms

•Prevents losses and damage by reporting irregularities

•Informing violators of policy and procedures; restraining trespassers.

•Responding to safety and security threats and establishing a security presence.

01/2015-09/2016

AIG Customer Service Representative

Providing support and guidance to client traveling that find themselves in emergency situations, in collaboration with AIG Travel teams and dedicated providers

Using appropriate resources to provide referrals to clients, according to their needs

Coordinating the management of each client’s travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance in coordination AIG Travel teams and dedicated providers

Monitoring the status of patients and providing regular updates to the various stakeholders – family, fellow traveling companions, as well as the employer for employer sponsored programs.

Making arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team

Communicating with all stakeholders on a case via electronic faxes, e-mails and calls

Documenting all actions and communication concisely for each assistance case in the customer management system

Assisting clients with submitting claims to the claims department for their emergency related expenses

06/2013- 01/2015

ADMITTING ELIGIBILITY CLERK ER, MEMORIAL HERMANN, HOUSTON TX

•Performs within the scope and training of the EDT, and consistent State/ Federal regulations including EMTALA, HIPAA and other applicable regulations, including patient confidentiality and risk management

•Patient Registration

•EPIC

•Demonstrated proficiency in the use of computers and telecommunications in documentation, tracking, conveying information

•CRM- communication between NP’S, Attendings & Medical Assistants

EDUCATION

01/2020 GED, TEXAS

PRESENT

BACHELOR OF SCIENCE, COLORADO TECHNICAL UNIVERSITY

Exp Grad: 05/2023 Currently on Deans List, 4.2 GPA

SKILLS

•Patient Registration

•Route Planning

•Knowledge of HIPAA

•Customer Service

•EPIC

•Map Expertise

ACTIVITIES

•Class B CDL 15 Year +

•Bus Driver Aldine ISD - Houston, TX

•Security Officer US Security Inc. - Houston, TX

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