Ronald Slaughter Jr.

**** ****** ******* **** **** 10 ● Waterford, MI 48327 ● 248-***-**** ● ad1mja@r.postjobfree.com

https://www.linkedin.com/in/ron-slaughter-jr-3b13385b/

Objective

To build a long-term career in System Administration with opportunities for career growth. Excel in unpredictable and hectic environments.

Skills

Windows 10

Microsoft SCCM 2022

Printer Management

ITIL

Cisco Routers & Switches

Administration of Microsoft Office 365

Active Directory

PowerShell Scripting

Experience Summary

Ronald has 10 years of Information Technology experience in Helpdesk, Managed Services and System Administration. In addition to Ronald’s various experience’s he has completed his Associates Degree in Applied Science. Also, Ronald has an attitude to learn and performance is held in high priority to constantly evolve.

Diagnosing and troubleshooting Network, Software, and Hardware issues

Experience with Manufacturing Execution System ( Ford, Yanfeng)

Resolving end user’s issues or concerns via telephone, email, or phone conversation

Finding resolution to Service tickets via Service Now, BMC, or Remedy ticketing systems

Managing Data Center and Server Room

Professional Experience

July 2022- June 2023 LM Manufacturing Detroit, MI

The responsibilities were support of End User. The support of the MES on Plant floor. As well as implementation and installation of the Windows updates in Servers. Ordering and maintaining an efficient account of inventory.

Providing technical support for hardware and software

Troubleshoot general network and application level issues

Assisting in system migration and upgradation of IDF

Managed Windows environment with Active Directory and Microsoft Azure

Ability for multi-tasking and working autonomously in a team environment

Providing end-user support, troubleshoot Tier3 and Tier 2 issues document resolutions.

Production support analyst monitoring and responding to open tickets submitted through Matrix42 ticketing system

Provided and supported manufacturing (MES), shipping and customer broadcast systems.

Administering and supporting Microsoft Windows Servers including clustering, Microsoft Windows clients, LAN, WAN, switches and routers.

Supported applications such as Microsoft Office, MS Outlook, SAP and others.

Supported hardware such as servers, PCs, printers, barcode printers, barcode scanners, touch screens, etc.

Maintain data backup and disaster recovery plans.

Maintain and enforces network security.

Maintain enterprise anti-virus and web filtering software.

Maintain operating system and software updates per company guidelines.

Developing Microsoft SQL reports and maintain databases.

Developing and maintains groupware applications (Microsoft SharePoint, MS Outlook).

Providing mobile device support through JAMF while configuring devices thru Multi-Factor Authentication

June 2021- April 2022 Visteon Corporation Van Buren Twp, MI

End User Support Analyst

The day to day operations involves some break/fix support also assistance with IT projects, cabling and more. Installation of the Centrify and McAfee Agents for security. Keeping inventory of laptop and desktop devices with Windows 10 and Windows 7. Installing the AppControl on Windows 7 devices as well as maintaining the the proper updates and internet traffic. Multi-tasking a refresh of the devices that have runout of warranty. Supporting the Data Center storage, management, backup and recovery.

Provided technical support for hardware and software

Troubleshoot general network and application level issues

Assisted in system migration and upgradation of Datacenter

Managing Windows environment with Active Directory and advanced Windows server

Skilled in multi-tasking and working autonomously in a team environment

Provide end-user support, troubleshoot Tier3 and Tier 2 issues document resolutions.

Carried out troubleshooting processes and diagnosed issues related to hardware, software, and networks, which included maintaining a knowledge base of solutions to improve resolution times for recurring problems.

Production support analyst monitoring and responding to open tickets submitted through ServiceNow ticketing system

Utilizing Pivot tables also building charts and graphs with Microsoft Excel

January 2020 - June 2021

The reason for the one year employment gap. Is the COVID-19 virus. Which a lot of companies were still adjusting to the shutdown that COVID had caused worldwide. I did interview and was Providing support to Intune while configuring devices for Multi-Factor Authentication

select for a position but was called back and told everything was placed on hold. Due to the work environment becoming 100% remote with majority of the workforce.

November 2018 – January 2020 Yanfeng Automotive Interiors Novi, MI

Collaboration & End User Computing Services IT Global Infrastructure

The overall goal is to oversee collaboration services in terms of architecture, engineering and operations within the region and in very cooperation with the service provider (Microsoft) and the global service lead. Life cycle management for collaboration infrastructure and documentation. Drive and supporting the implementation of managed collaboration services and technologies for scalability, agility and performance experience. Continually improve service performance experience by reviewing solution design versus requirements, reviewing configuration versus compatibility needs by reviewing service delivery performance versus SLA’s.

Performed cross platform audits of Active Directory (AD) objects and user permissions.

Managed User Accounts on WindowsNT and UNIX Platform (Creation, Deletion, Permissions

Developed organizational units in Active Directory...

Created and maintained email addresses and distribution lists in MS Exchange.

Experience with Active Directory and advanced Windows server

Knowledge of DNS, TCP/IP networking, DHCP, and WINS

In-depth understanding of Group Policy and Windows server administration

Document findings and development of incident response and remediation recommendations

orally and in written reports for clients

Knowledge of MES systems

Skilled in multi-tasking and working in a team environment

Great communication, coordination, and time management skills

Performed testing of new versions of Windows operating systems CloneZilla LTSC

Installing and configuring Windows servers, and working with virtual servers

Providing technical support for hardware and software

VMware was used to create virtual servers for user backups

Troubleshoot general network and application level issues

Assisted in system migration and upgradation

June 2018- September 2018 ThyssenKrupp Materials N/A Southfield, MI

On-site Desktop Support/ Administrator

My daily responsibilities were working with the Help Desk to support requests in the HP Service Manager ticketing system. In addition to setting up workstations, printers, and vendor specific applications. Also responsible for the servicing of the Window Server roles such as Active Directory, File and Print services, DNS, DHCP, IIS, and Remote Desktop Services. This included the setting up of machines and OS imaging, business applications, printing systems, and network systems.

SCCM Deployment was used for the imaging of Windows 7 to over 100,000 end-users

LAN/WAN Networking and VPN troubleshooting

Ability to work autonomously with minimal supervision

Knowledge and understanding of the LAN/WAN Networking, Windows Servers

Proficient in various Adobe products and 2010, 2013 and 2016 Office Suite

Ability to set up Outlook on iPad and iPhone devices for end users

Understanding of Active Directory structure

Responded to cyber incidents caused by internal and external threats to end users, that

may have involved non-traditional working hours

November 2016- March 2018 Ford Motor Company Wayne, MI

Systems Engineer/ Desktop Support

As a Plant IT Engineer the core responsibilities were implementing, maintaining, and troubleshooting IT applications in the plant to ensure maximum contribution to productivity, quality and responsiveness. Providing technical support for IT Applications and Infrastructure i.e. Plant Floor Systems - NGAVS, CDC, EP. Specifically, focusing on the integration/long term maintenance of many applications like the NGAVS -Next Generation Automated Vehicle Scheduling- system with Plant Floor Controls and plant operations - Scheduling, Material Handling, Production, Quality Control, etc.

Supported a wide range of technical program management activities spanning multiple complex system environments.

Performed software installation and upgrades for the Microsoft Windows operating system.

Technical Knowledge in: Windows Server, Linux, VMWare ESXi and VMWare vCenter

Effective strong communications skills, were used to collaborate, influence and persuade team members and management inside and outside of the department

Ability to work autonomously, requiring minimal supervision

Perform Client Management tasks using SCCM 2008,2012R2, 2012 and 2016

Patching, Software Deployment, Inventory, Reporting and VB Scripting, etc.

SCCM, MDT Deployment was used to migrate from Windows 7 to Windows 10 for 2,000 end-users

RSA SecureID, Symantec Endpoint Protection and IIS Administration

Monitoring Cisco Switches & Routers through What’sup Gold Monitoring Application

Providing support to Intune while configuring devices for Multi-Factor Authentication

Java, C# programming languages were used for coding, as well as testing applications

Setting up Outlook on iPhones and iPads for end users

Also support various Macintosh end user devices

Knowledge of MES systems and complex incident response technical analysis and develop technical conclusions based on analysis of evidence

April 2016-October 2016 Consumers Energy

Jackson, MI

Software Packaging Engineer/ Desktop Support

• Implementing of information security/information assurance policies, principles, and practices in the delivery of customer support services

• Checking user satisfaction by providing preventative maintenance, troubleshooting, and quickly resolving routine problems

• Analytical and critical thinking assists in evaluating problems and making decisions

• Assisting users with the first time log on and synchronizing passwords

• Understanding of internet technologies including Internet Explorer, Mozilla and Firefox. Citrix, Metaframe, NT Terminal Server or Office Networking or other relevant technologies

• Knowledge of SQL databases and technologies.

SCCM, MDT Deployment was used for the migration project from Windows XP to Windows 7 for 50,000 end-users.

Ensuring the user first time log on will authenticate and sync passwords.

May 2014-February 2016 Logicalis, Inc Auburn Hills, MI

Lead System Operator/ Desktop Support

IBM Technologies – AIX or Systemi

Symantec NetBackup Administration

Experience with running the Systemi Daily Reports and Cloud Backups

Responding and solving customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).

Monitoring Cisco Switches & Routers, IPT through the Network support for LAN and WAN

Performed break/fix troubleshooting, server/software updates and feature enhancements to networking devices (firewalls, switches, ASA etc.)

Communicating with customers the Hardware/Software vendors and Service Delivery Managers during incident resolution.

Working closely with external vendors such as Cisco, AT&T, Verizon, and Sprint etc. in troubleshooting hardware and circuit issue.

SCCM, MDT, OSD Deployment was used for the migration project from Windows XP to Windows 7.

December 2013-February 2014 Nissan Technical Center Farmington Hills, MI

Windows Migration Administrator/Desktop Support

SCCM, MDT, OSD Deployment was used for the migration project from Windows XP to Windows 7 to 15,000 end-users.

Microsoft Active Directory, Group Policy, DNS, DHCP, PowerShell and VMWare.

Deployment using SCCM Desktop Application and Operating System support.

Responsible for monitoring and maintenance of the SCCM/SCOM environment.

Proactively researching industry best practices for site maintenance and patch deployments.

Set up user policies and access to the network.

Supporting Microsoft Exchange Server keeping users connected to Exchange Active Sync and synchronizing mail.

Using Active Directory to associate the devices by MAC address for PXE boot.

Implement Windows updates and software updates such as Adobe Reader, Adobe Flash, Java, McAfee Agent and AV, Microsoft office, SAP software updates and others as required.

April 2013-October 2013 Hewlett-Packard Pontiac, MI

Lead Help Desk Specialist

Systems: Worked extensively with Windows 7/XP and Macintosh iOS 6.1.3

Software: Microsoft Office Suite, Service Now ticketing system, Service Manager ticketing system, VMware Client

Provided 100% Phone support troubleshooting resolving Windows 7/XP, Macintosh related issues

Proficient in Microsoft Office Suite 2010

Completed the installation of mobile operating systems iOS, Blackberry, Windows, Android

Migration process of working with tablets, smartphones, and mobile apps.

Documented calls in Service Now and Service Manager

Knowledge of working with Citrix XenDesktop VDI

Working with Active Directory resetting passwords and unlocking accounts

Supported 1500 users in the Enhanced User group for Eli Lilly

Providing support to Intune while configuring devices for Multi-Factor Authentication

Education

2011 – 2013 ITT Technical Institute Troy, MI

Completed Associate of Science Degree in Computer Network Systems

Graduated: April 2013

GPA: 3.65

Recipient of the Perfect Attendance, Highest Honors, and Student of the Quarter Awards

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