Aida Atarod

Toronto, Ontario, M*N *E* 647-***-**** ad1miy@r.postjobfree.com

Profile

Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Reliable worker with excellent communication, time management, and computer skills. A detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Available at weekends and afternoon shifts.

Experience

FACIAL AND SKINCARE SERVICES AYDA SKIN BEAUTY JUNE 2020 – JULY 2023

·Analyzed skin condition and made appropriate product recommendation.

·Frosted friendly, warm and exceptional customer experience.

·Gained knowledge of facial massage techniques and skincare product

·ingredients.

·Recommended and performed microdermabrasion, peel and laser treatment.

CUSTOMER SERVICE ASSOCIATE NEGAH AVAL NOVEMBER 2022 – JULY 2023

·Assisted customers with product selection, order entry, and payment processing.

· Assisted with training new employees on the company’s procedures for handling customer inquiries.

· Followed up with customers to support satisfaction and resolve any issues.

· Improved and increased store sales through positive attitude and knowledge of products.

· Monitored customer feedback and confirmed customer satisfaction.

· Totaled daily sales transactions by balancing cash, check and credit card totals at end of shifts.

SALES ASSISTANT HICH BOUTIQUE JANUARY 2020 – OCTOBER 2022

·Assisted in store merchandising, stocking shelves and setting up displays.

· Handled cash register operations, including payments, returns, and exchanges.

· Arranged store products on shelves and promotional displays.

· Provided excellent customer service to clients in person and over the phone.

· Provided strong customer service by greeting and building relationships with key clients.

· Answered client questions and concerns and escalated larger problems to managers.

Education

BACHELOR OF SCIENCE IN INDUSTRIAL ENGINEERING APRIL 2023 AZAD UNIVERSITY, HAMADAN

MASTER OF SKIN CARE AND FACIAL COURSE MAY 2020 SKIN ACADEMY OF TEHRAN

Skills & Abilities

·

· Customer Relationship Management

· Account Management

· Refunds and Exchanges

·Skin product knowledge

·Facial for any type of skin

· Problem Resolution

· Calm and Professional Under Pressure

· Understanding Customer Needs

· Gift Wrapping Boxes

· Customer Service

· Product Knowledge

· Closing Sales

·Fun and energetic

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