Tom Margrave

ad1mij@r.postjobfree.com

Summary:

With over a decade of experience in software automation/manual testing, project/configuration management, tools assessment, administration, and supervision of software application implementations, my expertise extends to Functional and API testing, risk assessment, and post-sales support. I've led three teams, comprising a mix of onshore, nearshore, and offshore professionals spread across multiple time zones, fostering seamless collaboration. Additionally, I've played a pivotal role as the primary customer liaison for project processes, development, and requirements analysis, all while actively promoting "Shift left" strategies in the context of software quality. This experience has solidified my ability to deliver successful outcomes while managing and mentoring diverse teams and clients, exemplifying strong skills in management and team development. Experience:

Qualitest Group June 2018 - Present

During my time at Qualitest, I've taken on various leadership roles, each contributing to the success of the organization:

Senior Lead QA (August 2022 - Present)

o Provided comprehensive Interactive Voice Response (IVR) testing knowledge to teams.

o Enhanced collaboration between onshore and offshore teams. o Developed a speech-to-text converter prototype for testing Interactive Voice Response (IVR)s.

o Created Office 365-based project management tools. Senior Lead Quality Engineer (February 2021 - August 2022) o Revamped testing code for a national automobile reseller. o Established a code review process.

o Created a tool for test procedure automation.

Lead Quality Engineer (March 2020 - Feburary 2021) o Led Plutora deployment for a multimedia conglomerate. o Set up an Eggplant Server for mobile/desktop testing. o Developed automation frameworks.

Senior Consultant (June 2018 - March 2020)

o Set up an API testing framework for SAP, JMS, SOAP, REST, and databases. o Developed headless testing standards and frameworks. Additional Job Experience:

Orasi Software

As part of my tenure at Orasi, I held two significant roles that allowed me to contribute to the company's success:

Senior Technical Support Engineer

o Triage issues related to HP products.

o Designed installation and upgrade processes.

o Acted as a liaison to HP.

Senior Consultant

o Took on the role of Project Manager/Developer for CM Accelerator. o Provided Technical Account Management for major clients. o Generated and deployed action plans based on client needs. Borland Software Corporation / Starbase

During my tenure, I was actively involved in Configuration Management, serving as a key decision-maker for the Eastern Region. My responsibilities included: o Leading Configuration Management decisions for the Eastern Region. o Mentoring and guiding junior consultants to foster their professional development.

o Analyzing configurations and implementing improvements to enhance performance.

o Scheduling personnel, managing resources, and developing Statements of Work to ensure successful project execution.

GE Harris Harmon / Triple-I Corporation / Airsys ATM Inc. In various roles, I contributed to different aspects of software engineering and administration. My responsibilities included:

o Administrating source control systems such as StarTeam and PVCS. o Developing and implementing training plans for team members. o Leading a tool study and transition to StarTeam for streamlined processes. o Providing financial reports and data analysis using VB, SQL, and Access. o Developing tracking databases using Access and VB, also serving as a PVCS Administrator.

o Enhancing the graphical user interface (GUI) for databases and initiating workflow automation.

United States Navy, USS Atlanta (SSN 712) Submarine Silent Service During my service in the United States Navy aboard the USS Atlanta (SSN 712), a nuclear-powered submarine, I fulfilled various roles crucial to its operation: o Managed complex communication systems vital for the submarine's mission success.

o Held classified administrative roles, demonstrating responsibility and security clearance in a high-stakes environment.

Links: LinkedIn https://www.linkedin.com/in/margrave/

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