Customer Service General Manager

Cheryl Lerner

PROFILE

My experience in the restaurant industry has spanned a lifetime and includes service, management, and ownership roles. I am looking forward to sharing my expertise and experience with a hospitality brand that is striving to provide a higher level of service and quality.

EXPERIENCE

Server/General Manager, Cindy Lou’s Fish House, Baltimore — 12/2021-6/2023 Hired as a server but I was recruited to take over for the prior GM and was tasked with payroll, inventory control, maintaining bar par levels, growing relationships with vendors, creating signature cocktail lists, and craft beer program. Bartender, Points South Latin Kitchen Baltimore — 10/2018-11/2019 Responsibilities include exceptional customer service, cocktail development, wine and spirit tasting and evaluation with bar manager, strengthening relationships with vendors. Bartender, Uncommon Ground Chicago — 6/2016-10/2018 Responsibilities include exceptional customer service, developing signature cocktails, creating infusions, shrubs, and drink recipes, full food and cocktail service at and around the bar.

Sales Rep, Byway Brewing Co., Chicago — 3/2016-10/2018 Responsibilities include identifying and developing new and existing accounts. Working on and off premise events at individual accounts and at festivals. Providing any assistance necessary to develop strong bonds with our brand. Proprietor, Wall of a Time Catering, Tampa — 9/2005-2/2011 Responsibilities include customer contact and event coordination, menu creation, staffing, rental coordination, on-site event coordination, daily accounting, payroll, and office management.

EDUCATION

Clark Atlanta University, Atlanta — MA Middle grade education 1995 SKILLS

I have a working knowledge of all aspects necessary to build and maintain a profitable restaurant and can put systems in place to insure it’s success. 29 N Ann St Baltimore MD 21231 United States 267-***-**** ***********@**.***