SKILLS

PROFESSIONAL SUMMARY

WORK HISTORY

EDUCATION

REFERENCES

JACQUELINE HENRY

**** *** ****** #*, **********, Ia. 52241 • H: 319-***-**** • C: 319-***-**** • ad1mh1@r.postjobfree.com Strong verbal communication

Self-motivated

Team leadership

Fast learner

Multi-tasking

Fast learner

Self-starter

Problem solving

Shipping and receiving professional

Strong problem solving aptitude

Seeking a position that will effort the utilization of my experience and knowledge as well as offered opportunity for growth. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Patient and empathetic with extensive Medical insurance field background in conflict resolution and customer care. Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative.

05/2013 - Current

All lines of Business -Claims Rep/supervisor

G.D.I.T - 2400 Oak dale blvd

Answering phones to helping consumers with bills, answering questions, About their medicare, insurance, appeals Documenting, putting the consumers mines at ease.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Developed all process controls and metrics for daily management of the Call Center. 05/1983

GED:

John Marshall Harlan High School - Chicago, Ill

Continuing education in [To pursue my high diploma ] 1983

GED:

Oliver Harvey College - Chicago, Ill

Kirkwood College surgical technologist present

References

Magalean Reed 319-***-**** friend Coralville, Iowa ACCOMPLISHMENTS

CERTIFICATIONS

Dena Kimble 319-***-**** friend/co-worker Cedar rapids, Iowa Louvina Harris 319-***-**** friend Coralville, Iowa Sean Reed 319-***-**** friend/ co-worker Coralville, Iowa Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.