Mobile-347-***-****

Windsor Mill-Maryland *****

Email- ad1mgi@r.postjobfree.com

ANGELA ONOSOLEASE

PROFILE

I am a highly skilled and experienced customer service specialist with a passion for helping people. I have a proven track record of resolving customer issues in a timely and efficient manner, and I am always willing to go the extra mile to ensure that customers are satisfied. I am also a strong communicator and am able to build rapport with customers quickly and easily.

Technical Skills:

Excellent communication skills, both written and verbal

Strong problem-solving skills

Ability to work independently and as part of a team.

Ability to work under pressure.

Proficient in Excel, MS-word, PowerPoint and SAP

Experience

Resolved customer issues over the phone, email, and chat.

Provided technical support to customers.

Managed customer accounts

Familiarity with Slack, Apple MacOS and GSuite.

Writing and a skill for communicating complex problems clearly.

EXPERIENCE

ELFREN INTEGRATED LLC (CONTRACT)– SAN ANTONIO, TEXAS

CUSTOMER SERVICE SPECIALIST JAN 2019- TILL DATE

Managed and listened to customers, understood their needs, and resolved customer issues.

Resolved customer financial issues and updated all account errors.

Utilize systems and technology to complete account management tasks.

Resolve customer emergencies involving design / project management oversight.

Appropriately escalate customer dissatisfaction with the managerial team

Ensured first call resolution through problems solving and effective call handling.

Assists in preparation of complaint trend reports.

Support department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards.

Enters and maintains database records of customer profiles and prepares and maintains status reports.

Providing technical support on all on-going project

Managing large customer accounts/contract management activities.

TECH TELECOMS- ROCKVILLE, MARYLAD

CUSTOMER SERVICE ASSOCIATE JAN 2017- DEC 2018

Maintain clear and effective communication with customers via email and phone.

Handle multiple customer inquiries and tickets simultaneously while maintaining high quality and attention to detail.

Resolved financial errors and issues with accounts.

Monitor and manage all tickets for the entire company, ensuring timely responses and resolutions.

Reviewed and generated critical metrics related to phone calls and ticket handling to identify areas for improvement and optimize customer support processes.

Resolve complex customer issues and provide technical support.

Serve as a bridge between clients and our engineering team. Relay client inquiries and feedback to our technical experts, ensuring timely responses.

Collaborate closely with the tech support team to escalate complex issues and ensure swift resolution.

EDUCATION

Bachelor’s degree– B.sc (Botany)

HOBBY

• Reading • Travel • Singing

Contact this candidate