Wendy Bonifacio

certified revenue cycle customer representative biller IV- UCSDH

San Diego, CA 92154

ad1mg0@r.postjobfree.com

619-***-****

I have over 25 years experience in the medical field and customer service. My work varies from in- patient floors,

out patient clinics, OR's, specialty departments, inmate services and customer service facilities, including

food service. Customer Service, securing accounts, supervise and train other co-workers, translate for patients, doctors and staff. Answer switchboard, multi-phone lines, distribute messages, verify all authorizations for services with insurances and primary physicians, billing / collections, icd-9, cpt codes,

coding and abstracting, filing, prep-charts for clinics, computer data entry, typing, cashier, order supplies,

inventory, purge charts, schedule appointments in proper clinic, screen and direct calls to proper specialties,

float for coverage to other departments, copy medical records, schedule surgeries by urgencies and secure

authorizations, register patients for appointments, refer patients for other specialty care areas, 1st & 2nd

sort medical forms / labs, transport charts to destinations, assist with patient transportation, prep patient

rooms for visits, clean charts, pull charts and x-ray films from files, request patients test results from computer, separate all hospital charts from group / private charts, assist nurses, transport specimens and

medical equipment, sort and distribute mail to departments, schedule patient tests and confirm authorizations needed, go to coaches meetings and train staff to solve employee conflicts, check in inmates

/ patients in custody, give directions or instructions to patients /visitors and other employees, screen calls

and give advice when appropriate.

Food Service Worker (on-call / substitute)

San Diego Unified School District

4100 Normal Street

San Diego, CA. 92103

Dates: Sept.1989-Present on-call

Ida 619-***-**** Food Service Clerk Supervisor

Under general direction, supervised new food workers and trained, prepared food in kitchen for serving pupils and staff in schools within assigned geographical areas of the school district, also, prep food to be

transported to proper destination cafeterias, translate for pupils and staff, assisted in planning and organizing preparation for serving meals, counted and balanced cash received, cashiering, secure and provide sanitation and food quality, ordered food and supplies needed, inventory, enforced cafeteria rules

and policies, mopped and disinfect appliances and floor, tables / eating quarters. Authorized to work in the US for any employer

Work Experience

Revenue cycle customer Svc specialist / biller IV

UCSDH - San Diego, CA

June 2012 to Present

Customer service, billing,coding/ abstracting, secure accounts, update demographics and insurance information, process payments, translating (Spanish fluent) train others Administrative Partner

Scripps Health Care - La Jolla, CA

March 2007 to Present

Ortho/Post-Partum Floor)

9888 Genesee Ave 4th Fl

La Jolla, CA 92037

Dates: 03/12/2007 to Present

Manager: Lee Roberts 858-***-****

Objectives: Front / Back Office, customer service, billing, medical records, referrals assistant, translator,

secretary and patient care assistant / medical assistant, scheduler, training other co-workers Employment: Front / Back Office Assistant Temporary Unit Clerk

PACU Pt. Care Tech - Poway, CA

November 2002 to Present

Admitting Wrkr

Palomar Pomerado Health / Pomerado Hosp O.R./ PACU, ER, ICU/IMC, Admitting 15615 Pomerado Rd.

Poway, CA. 92064

Dates: November 2002 to Present

Rhonda Wilson/Linda Shirk 858-***-**** (OR / PACU Charge Nurse/ Supvsr) Objectives: Position responsible for heavy computer data entry, customer service, answer high volume of phone calls, translate patient accounts and billing questions, transfer calls to proper department, Update patient demographics, insurance, billing, payment arrangements and re-bills, forward diagnosis codes and procedure to Proper departments for corrections, verify diagnosis codes, charges, date of services and account information

Employment: Medical / Patients Business Representative Customer Service Professional

Dr. Ste - San Diego, CA

August 1999 to Present

140

San Diego, CA 92108

Dates: Aug. 1999-Present

Meredith or Amy 619-***-**** (Staffing Managers) Customer Service Professional

DR William Winternitz Jr. Orthopedics

Sports Medicine - Poway, CA

April 2006 to July 2006

Office manager) (858)

Rancho ENT Dr Ashish Wadhwa - Poway, CA

December 2005 to 2006

Launa ( Office Manager) 858-***-****

Objectives: Position responsible for heavy phone calls in a fast pace area, heavy data entry, customer service, charge entry, operating room scheduling, verifying and confirming patient demographics, insurance, authorizations, anesthesia group, patient care, patient transport, preparing all paperwork for surgery, updating all providers schedules, up dating daily O.R. board, distribute O.R. schedules, translate for patients and doctors, order entry, verifying and collecting, printing labs and other test results, training

other co-workers.

Business Service Manager

Palomar Pomerado Health System / Patient Business Service Department - San Diego, CA October 2001 to November 2002

15255 Innovation Dr Ste# 150

San Diego, CA 92128

Dates: October 1, 2001 - November 2002

Lorraine Rose 858-***-**** (Business Service Manager) Objectives: Position responsible for computer data entry, customer service, answering high volume of phones, preparing clinic charts, translate for MD's /patients, train new co-workers, register patients, cashier.

Medical Customer Service Specialist HLVC

Scripps Health Care - La Jolla, CA

December 2000 to October 2001

10666 N. Torrey Pines RD.

La Jolla, CA. 92037

Dates: December 25, 2000 to October 05, 2001

Karen Eckleberry 858-***-**** (Specialty Clinics Manager) Position responsible for customer service, securing accounts, billing and sales. Front Office Administration Assistant

Oncology Associates of San Diego - San Diego, CA

June 2000 to December 2000

8008 Frost St. Ste. 300

San Diego, CA. 92123 Pages 2 of 5

Dates: June 2000-December 2000

Nancy Cochran: 858-***-**** (Office Manager)

Temporary Medical / Dental Front/Back Office Assistant Medical Resources Staffing

Customer Service Representative / Sales

Pacific Bell / SBC Co - San Diego, CA

January 1999 to June 2000

Sig Hilke 619-***-**** (Service Manager)

Duties: Customer service, answer phones, correct accounts, set billing arrangements/ payments, translate

billing statement in Spanish and explain charges, give instructions on how to use services, sell services and equipment, set up / disconnect or transfer services, verify customer information, computer data entry, train and supervise new employees.

619-***-**** fax or HR Dpt. 800-***-**** (Manager) Dr. Ste - San Diego, CA

January 2000 to April 2000

7676 Hazard Center Drive 9th Floor/Unit 63

San Diego, Ca 92108

Dates Jan. 2000-Apr. 2000

Dawn Humes 619-***-**** fax or HR Dpt. 800-***-**** (Manager) Medical Secretary Front/Back Office / Medical Records Clerk Dr. Alisa Williams OB / GYN - San Diego, CA

September 1998 to November 1998

4060 4th Ave #415

San Diego, CA. 92103

Dates: Sept.1998-Nov.1998

Susanna Rodriguez 619-***-**** (Lead Office Assistant) Customer Service Representative / Patient Financial Services Lead Customer

Sharp Health Care - San Diego, CA

March 1998 to August 1998

Svc. Rep.)

Temporary Radiology File Clerk

Sharp Rees-Stealy Rancho Bernardo Radiology Dept - Rancho Bernardo, CA February 1998 to March 1998

Ben 619-***-**** (Radiologist Manager)

Sr Admitting Worker/ Front / Back Office Clerk / Referral Specialist UCSD Medical Center - San Diego, CA

February 1992 to January 1998

Patty Jones: 619-***-**** (Access Specialist)

Education

High School Diploma

Community Hospital of Chula Vista & Clearview Elementary School 1993 to Present

License in Medical / Dental Front /Back Office Terminology Maric College PCAT - Loma, CA

Skills

Receptionist, Billing, Scheduling, Filing, Data Entry, Outlook, Microsoft Office, Organizational Skills, Microsoft Word, Clerical, Management, Inventory, Microsoft Certifications/Licenses

Driver's License

CRCR

April 2019 to Present

Certified Revenue Cycle Representative

Additional Information

Bilingual (Spanish fluent)

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