Emmanuel Enoch Banto

**** * ********* ******

Glendale, Arizona 85305

ad1mfu@r.postjobfree.com

Phones: 774-***-**** Cell

PROFILE

Hardworking and dedicated student who is fluent in French, English and understands a bit of Spanish. I am searching for a job opportunity to utilize my past knowledge and bring on board transferable skills as well as learning newer training, policies and procedures that will allow me to expand future opportunities. SKILLS

Coachable, assertive, competitive, reliable, strong organizational and interpersonal skills, proficient in Microsoft Office with focus on Word, Excel, PowerPoint, Outlook, and Access

Experience tracking communications and correspondence in the CRM systems understands sports environment and having positive attitude at times Playing the image and front representation a business offering hospitality at all times

Excellent customer service skills, communicate effectively, and efficiently experience in private/commercial and government(Fed/State) Medicare/Medicaid Services; Licensed Insurance producer, Call Center for sales, banking, auto, insurance et cetera Familiar with several Software; private, State and Federal EXPERIENCE

2020 AEP/OEP Blazer

RemX The Workforce Experts/McKesson, Scottsdale, Arizona-Merck Pharmaceutical Case Manager (Specialty drug-Keytruda for oncology/Cancer)

• Ensures timely delivery of health care benefits or other forms of insurance and related services

• Oversees client’s cases for proper and orderly coverage

• Assessing accuracy of enrollee’s applications

• Processing new applications for coverage

• Prior authorization verification

• Completes total benefits investigation

• Coverage starts date and ends date

• Update provider and payor information

2019 AEP/OEP Blazer

RemX The workforce experts/McKesson, Scottsdale, Arizona-Vertex Pharmaceutical Insurance Specialist (Specialty Drug-Trikafta for Cystic Fibrosis)

• Pre-verification of insurance

• Ensures coverage by phone, email or fax

• Resolves issues of coverage and escalates complicated issues to supervisor or Manager

• Interviews patients and completes all necessary paperwork

• Reviews prior authorization statuses

• Updates patients records with accurate information

• Secures total drug coverage for patients

• Searches payment assistant program

2016—2018 AEP/OEP

TTEC Corporation, Phoenix, Arizona—United Health care Licensed L/H & AHIP Certified Medicare Sales Agent/MA

• Assess the needs and eligibilities of over 65 years of age and less than 65, but disabled

• Verify Medicare Part A & Medicare Part B

• Present plans available in prosper county and region

• Explain plans prices; copays, coinsurances, deductibles and monthly premiums in details

• Solicit and answer prosper questions distinctly

• Enroll prosper into plan of his or her choosing

2014 & 2015 AEP/OEP

Health Plan Ones-Phoenix, Arizona---BlueCross, Blue Shields of Arkansas Licensed L/H & AHIP Certified Medicare Sales Agent/MA

• Assess the needs and eligibilities of over 65 years of age and less than 65, but disabled

• Verify Medicare Part A & Medicare Part B

• Present plans available in prosper county and region

• Explain plans prices; copays, coinsurances, deductibles and monthly premiums in details

• Solicit and answer prosper questions distinctly

Enroll prosper into plan of his or her choosing

2014 2016

Liberty National Life Insurance Phoenix, Arizona

Licensed insurance Field Supervising Agent

• provide ongoing training to ensure the supervised agent has appropriate product knowledge and awareness of

• regulatory requirements

• Ensure the recommendations of the agent are suitable to the client’s interests and needs

• Inform supervised agents of their needs analysis for the sale of every life insurance policy and of the supervised agent’s responsibility to present the needs analysis and application to the Supervisor to be countersigned.

• Review any proposed replacement life insurance policy prior to the supervised agent recommending the product

• to the client

• educate agent to not replace a contract of life insurance unless the Supervising Agent countersigns

• the Life Insurance Replacement Declaration (LIRD) form and Written Comparative Analysis

• Accepts responsibility for the documents as if he or she had completed them as the life insurance agent. Licensed Insurance Agent

• Conduct needs-based, consultative sales presentations to a wide range of individuals and independent businesspeople

• Utilize marketing tools and resources to generate new business

• Secure referrals and set appointments to present to prospective customers

• Deliver excellent customer service to existing policyholders and prospective customers alike

• Develop and maintain a professional presence in the communities in which you work

• Techniques

2014 2015

Pinnacle Nissan, Scottsdale, Arizona

Automotive Sales Consultant

• Greets customer on sales floor and takes them through a thorough buying process supported by established

• selling steps, selling policies and procedures

• Details vehicle features and demonstrates operation of vehicle in showroom and via test drive

• Provides new vehicle to customer through established delivery process, ensuring that the customer understands

• the vehicle's operating features, warranty and paperwork.

• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer

• satisfaction, loyalty and long-term clientele

• Develop a prospecting system; makes follow up calls to those potential customers and sets appointments 2014 AEP/OEP

RemX The Workforce Experts & McKesson Specialty Healthcare Reimbursement Specialist

• Perform intake of initial patient referrals received including but not limited to collection and data entry of patient demographic information, medical information, therapy information, insurance/financial information.

• Coordinate and verify both major medical and pharmacy benefits with any and all payer types to include Medicare, Medicaid and Commercial payers

• Obtain prior authorization or pre-certification of services to be rendered as required by each individual payer

• Effectively communicate all intake and insurance verification information to patient and appropriate departments including Billing, Patient Services and Pharmacy

• Answer incoming telephone calls and triage to appropriate personnel as indicated

• Enter any additions or changes of information as applicable and take any action(s) required by these additions or changes

• Complete and manage all paperwork or supportive documentation required for performing effective billing

• Re-verify patient eligibility, monitor insurance lifetime caps and prior authorization periods

• Resolve patient and payer issues in a timely manner.

• Participate in Departmental, Clinical and Company meetings as requested

• Follow Current Referral Intake Process Flow

• Knowledge of and ability to obtain prior authorizations/pre-certification as required by insurance carriers

• Knowledge of and the ability to maintain strict confidentiality of medical and administrative records adhering to the standards for health record-keeping under HIPAA and Privacy Act requirements 2013 Philippines Tsunami

United States Association for United Nation High Commissioner for Refugees/USA for UNHCR- The UN Refugees Agency; Phoenix, AZ

Charity Ambassador

• Professionally and ethically inspire and recruit sustainers for the regular giving program in support of the US

• Association for UNHCR, while meeting or exceeding fundraising targets

• Vehemently engage in a grass root fundraising methodology; street fundraising, residential canvassing, events,

• and business-to-business solicitation under the supervision and guidance of your assigned team leader

• Enhance public perception and heighten awareness of USA for UNHCR while guarding their reputations: always

• Act with courtesy, integrity and honesty and avoid misrepresentation, particularly when engaging members of the

• public; respect public and private property; avoid disreputable behavior at all times; maintain an enthusiastic and

• happy countenance while working and speak to each person with which you come in contact

• Conduct fundraising activity lawfully, honestly and within fundraising standards and principles put forth by the

• Association of Fundraising Professionals-AFP

• Participate in the professional development sessions provided by USA for UNHCR 2008—2011

Bank of America, Lincoln, Rhode Island,

Debit Card Fraud Specialist I

● Responsible for providing administrative and customer service support in the minimization, prevention, and mitigation of bank losses due to fraudulent Debit Card activity

● This includes monitoring and researching suspicious activity, processing card cancellations, reissues, account

● holds and releases

● Reviews fraud trends and complete common point of purchase analysis; makes recommendations to management for new or updates to existing rules, models, and profiles

● Processes debit card cancellations and reissue requests; work with third party applications; updates card status in related systems and tracks card orders

● Provides customer service support to branch personnel, customers, and customer experience center, assisting with questions and issues resolution

● Processing debit card dispute claims initiated by customers

● Review fraud trends and complete common point of purchase analysis and make recommendations to management for card reissues

2007—2008

Bank of America, Lincoln. Rhode Island

Preferred Deposits–Customer Service Representative II

● Accountable for the successful resolution of all customer requests through seamless delivery of service, and/or fulfillment requests by answering calls, chats or emails in a contact center environment

● This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle moderately complex or escalated issues while delivering a great client experience

● Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels

● May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request

● May handle escalated issues by successfully navigating the organization to resolve customer requests

● Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls

● Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds

● Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy

● The role is ideal for those with a passion for assisting clients with their banking transactions while building relationships and helping to identify their needs

● Client Service Representatives (CSR) have a passion for delivering a personalized and caring experience

– they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request

● Those in the Client Service Representative II role are experts who care for clients with a checking account, savings account, credit card or mortgage loan

● CSRs receive calls from clients while sitting and taking calls for the day, with structured breaks

● You’ll receive in depth classroom training, small group sessions including live demonstrations and continued on the job training and coaching

● Continuously learn and advance your career goals through intentional career paths with progression opportunities to the next best role

● Provide clients with a personalized rewarding experience that starts with answering clients’ questions as well as understanding each client’s unique needs

● Use resources and innovative technology to optimize the client experience and inform and educate clients on how to conduct simple transactions through our mobile application and online banking

● Process transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures

● Be the advocate for clients by taking ownership, acting with empathy and connecting clients to solutions that meet their financial goals

● As a Client Service Representative, you can look forward to

● meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first timeUnderstanding how clients engage with us via technology (online and mobile), financial center and contact center and make sure they’re aware of all we can do to make their financial lives better

● Navigating multiple computer applications while interacting with the client

● Listening to, understanding and providing solutions for our clients’ needs 2005—2007

New England Patriots, Foxborough, Massachusetts

Tickets Sales Associates

● Maintain all potential sales prospects record within the CRM systems

● Work in accordance with team home and away games

● Accountability of activity and production; by making calls, emails texts appointment setting and revenue review periodical

● Face-face meeting by sales presentations through appointment making in promoting ticket revenuePerforming other functions in and around the stadium as directed EDUCATION AND CERTIFICATIONS

Capella University, Minneapolis, Minnesota

HealthCare Management Enrolled

United Methodist University, Monrovia, Liberia-West Africa Earned Bachelor of Business Administration--Public Administration 2005--Graduate Arizona Department of Insurance

Licensed AZ Life, Accident and Health or Sickness Insurance Producer 2014-- Present American Red Cross

BLS CPR Certified Instructor & Trainer Present

American Heart Association

BLS CPR Certified Instructor & Trainer Present

State of Arizona-Department of Public Safety

Level Fingerprint Card

Non-Profits Organizations Services

Daduoa National Chairman; Grand Gedeh County, Rep of Liberia 2015---Present Regional Vice President; Grand Gedeh Association in Diaspora 2017---Present President; Kparblee District, Nimba County, Rep of Liberia 2016--Present Board of Directors Secretary General; Local Chapter, Nimba county, Rep of Liberia 2018---Present National Junior Board member-Arizona; UNICCO, Rep of Liberia 2019--Present Community Volunteer Services

Rhode Island Department of Health Service 2004-Formr Statewide Tobacco & Youth at Risk Survey Health Worker Virginia Department Health-Peninsula District/Division of Citizen Corps 2010 Present Medical Reserve Corps-Peninsula MRC Unit

Arizona Department of Health Service Emergency Preparedness 2014 Present Emergency Responder

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