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Customer Service Project Management

Location:
Dallas, TX
Posted:
December 01, 2023

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Resume:

Claudene Wilhite

Managerial - Transportation / Logistics / Project / Operations

Mansfield, TX 76063 817-***-****

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Summary

Dynamic professional with 10+ years of experience in supervising and controlling the logistics processes and providing valuable suggestions for efficiency enhancement. Strong history of planning, scheduling, and managing multiple projects in deadline- driven settings by constantly shifting priorities and adapting to new challenges. Detail-oriented professional with a capacity to foster safe and secure work environments while ensuring quality standards. Demonstrated ability to lead large teams in the achievement of deliverables within agreed budgets and timelines. Committed to cultivating a culture of continuous improvement through cross-functional communication and collaboration. Hands-on experience in heading the entire logistics function and maintaining smooth relations with transporters for cost effective transport solutions as well as expeditious clearances. If the opportunity sounds good, I will relocate to Illinois. Qualifications Summary

• Project Management • Cost Control • Budgeting & Scheduling

• Customer Service • Change Management • Reporting & Documentation

• Liaising & Coordination • Logistics • Regulatory Compliance

• Resource Allocation • Cross-Functional Leadership • Process Improvement Career Experience

Freeman Decorating, Dallas/Grand Prairie, TX 2007 - 2020 Transportation Manager

Determined and implemented standard operating procedures (SOPs) for transportation operations. Monitored shipment lifecycle including coordination, bookings, timely delivery, and midway complexities in an economical manner. Authenticated transportation invoices and highlighted discrepancies, if any. Managed huge tradeshow exhibit freight from all facilities throughout US and Canada. Supervised and documented transport progress while adhering to regulatory guidelines. Organised kick-off meetings with senior managers to facilitate discussion on operational improvements. Devised efficient logistics management system to ensure delivery of the goods / shipments as per committed timelines and cost. Negotiated with transporters, shipping lines, service providers, and agents for timely deliveries.

• Dexterously developed:

o Carrier report cards to record service failures and maintain strict supervision. o Proof of delivery and pick up notification system to track the shipping process and streamline transits.

• Won monetary award and acknowledged as the most efficient employee for working under pressure conditions.

• Established management guidelines to ensure cohesion and effective delivery.

• Functioned as an effective liaison between teams to bridge internal gaps and facilitate flow of information.

• Built and guided teams in a fast-paced setting while ensuring on-time delivery with optimum quality.

• Maximized cost-effectiveness by employing best practices and value delivery methods.

• Analyzed existing systems and planned resources to mitigate operational risks.

• Forecasted expenditures and exercised cost control to ensure project completion within stipulated budgets. Additional Experience

Transportation Coordinator, Derse Exhibit, Coppell, TX Special Commodities Coordinator, Suddath Relocation Systems, Grand Prairie, TX Traffic Manager, Exhibit Dynamics, Grand Prairie, TX Import Cargo Release Expeditor, Sea Land, Dallas, TX Education

Medical Billing & Coding

Central Texas College, Texas

Coursework towards degree Mass Communication

Southern University, Louisiana

Technical Skills

Microsoft Office, Data Entry 10 Key, AS 400, KRONOS, SAP, DAT, TMS



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