SHEELA FLORES, MBA

951-***-**** ad1men@r.postjobfree.com

Murrieta, CA 92562 linkedin.com/in/sheelaf/

Accomplished Business Analyst and Consultant with an MBA and over 10 years of relevant experience. Proven track record in leading cross-functional projects, developing and implementing technology solutions, and driving process improvements. Skilled in analyzing and interpreting data, developing operating plans and forecasts, and building business cases for new initiatives. Experienced in defining business requirements, identifying system and operational problems, and recommending solutions. Proficient in SQL, Power BI, and Business Objects. Demonstrated ability to present effectively to internal and external stakeholders, participate in task forces and committees, and drive analytical insights and trends. Committed to achieving operational excellence and enhancing performance. Lean Six Sigma-Green Belt Certified.

Areas of Expertise:

Process Improvement Six Sigma- DMAIC Verbal and Written Communication

Decision Making Software Testing Problem Solving

Business Analysis Project Management Procedure Development

Solving Complex Issues Leadership Relationship Building

Detail-Oriented Creativity and Forethought Training and Development

Process Mapping Data Analysis

TECHNICAL SKILLS

SAP Business Objects, Microsoft Office Suite - MS Word, MS Excel, MS Access, MS Power Point, MS Visio, Minitab, Power BI, SQL, ServiceNow Citizen Development

ERP: SAP R/3, Oracle 11

Lean Six Sigma-Green Belt Certified

Agile Scrum, PI Planning Knowledge

EXPERIENCE

SERVICENOW, CA (Remote) May 2022- June 2023

Customer and Partner Operations Business Process Manager

Partnered with business process owners to drive critical process improvements initiatives and improve efficiency.

Organized, moderated and conducted E2E process design including mapping of current state processes, assessment of pain points and defects, gaps, and mapping of end to end value chain developing collaboration between stakeholders and businesses using Lean Six Sigma.

Identified critical workflows, to deliver process efficiency by applying design/optimization and automation techniques.

Documented complex “As Is” and “To Be” processes; accurately describing changes required to migrate to the “To Be” capability to support effective implementation planning and sustainment of improvement.

Promoted continuous process improvement mindset and practices through training, process mining, and citizen development.

Leveraged process improvement methodologies; DMAIC to develop process mapping,SIPOC creation, 5-Why’s analysis, etc.

Assisted with developing standardized operating procedures.

Collaborated with cross functional team on various process improvement initiatives.

Implemented change management including enablement for successful adoption of process improvements.

Sheela Flores ad1men@r.postjobfree.com Page Two

Project Management - Led projects including developing project plans, assigning tasks, deliverables, managing milestones, resource management and facilitating team process.

Provided Process Excellence training to leadership to build a culture of process improvement.

SONY ELECTRONICS, San Diego CA March 2020 – April 2022

Process Improvement Manager

Managed and led overall process improvement program using Lean Six Sigma and PDCA to improve efficiency, lower costs and improve quality. Led and facilitated process improvement initiatives by documenting processes, driving ideas and solution development. Developed documentation and process maps.

Supported the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working. Increased 90% efficiency in US Customs Audit process with streamlining process and automating manual tasks.

Engage stakeholders on project objectives, process deliverables, analysis, goals, and success measures while managing expectations.

Drives a data driven approach to identify trends and process variations which includes performing cost benefit analysis to support transformational initiatives.

Conduct weekly/monthly meetings with management team on process improvement status and other initiatives.

Actively leads and coordinates with cross-departmental resources to collectively complete process improvement projects.

Supports system implementation and other initiatives to increase revenue.

Consults and coaches to support process excellence skillset and mindset across the organization.

AXOS BANK, San Diego CA April 2018 – March 2020

Senior Business Process Analyst

Collaborated with business areas in operation, conducted and directed the analysis of business problems to be solved with automation to enhance and/or gain business operational efficiencies. Led meetings and served as a liaison to upper management and business areas to help identify, evaluate, and develop processes and procedures that were cost effective and meet business requirements.

Worked closely with business partners to translate conceptual ideas into business needs, business requirements and value-added solutions to achieve process optimization.

Analyzed business processes and business problems and developed new solutions leveraging data from dashboards and reports using Lean Six Sigma methodology, DMAIC. Automate manual flood zone entry process resulting in error rate reduction to 0% and 68 hours/yr time savings.

Developed KPIs and provided assistance with creation of Ad Hoc reports.

Developed quarterly management accountability reporting.

ABACUS SERVICE CORPORATION, San Jose CA

Senior Business Analyst at Kaiser Permanente August 2017 - March 2018

As a contractor worked directly with Medicare Operation accounts team within Kaiser Permanente to develop and manage effective internal client relationships.

Collected and researched specific client requirements for projects, identified requirement, gathered, and analyzed data relevant to processes.

Monitored and performed weekly controls on trends. Interpreted the results of the analytical insights and communicated to senior level managers and provided recommendations and solutions.

Created business cases and converted to projects to maximize Medicare member experience.

Developed, implemented, and supported common business processes and tools.

Interviewed process owners to understand pain points, risk and impact of issues reported.

Sheela Flores ad1men@r.postjobfree.com Page Three

Assisted internal client in defining strategy for achieving an improved future state.

Determined process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex projects.

Conducted research and analysis for untimely enrollment transactions using data visualization.

MILLIPORESIGMA, Temecula CA July 2006 - March 2017

Senior Operation Analyst

Analyzed business processes and identified process improvements to increase operational efficiency. Worked with business units to understand their processes, pain points, and goals.

Gathered data, reported and analyzed operational data. Analyzed and documented business problems, recommended alternative business solutions or process improvement opportunities.

Performed process analysis of customer activities to determine alternative business solutions or process improvement opportunities using Lean concepts.

Spearheaded projects, including developing project plans, assigning tasks, deliverables, managing milestones, resource management and facilitating team process.

Served as key liaison between the business community and IT team.

Worked closely with the IT Management team and key stakeholders in developing, implementing and improving business processes and systems.

Developed and maintained documentation of business requirements.

Identified and recommended solutions that meet business needs, and provided business input to systems requirements.

Facilitated creation, validation and approved business content in systems requirement processes.

Coordinated upgrades and rollouts of projects including training and monitoring performances

Provided ongoing support for Operations to streamline workflow and processes.

Led continuous process improvement projects using DMAIC, lean Six Sigma methodology. Reduced inventory with obsolete status in SAP from 80K to 20K.

Troubleshot problematic ERP (SAP/Oracle) transactions.

Created, documented, and implemented best practices, standards, and procedures for collaboration, project management, development, testing and deployment.

Managed master data creation and change procedures for the user community.

Developed and maintained standard operating procedures (SOPs).

Developed new reports using Business Objects, Access and Excel to analyze performance.

Automated existing reports to increase overall team efficiency.

Participate as a Subject Matter Expert (SME) in the design and implementation of future data processes and systems.

Created functional specifications and provided interactive, detailed assistance to developers.

Assisted in the design and development of new functional enhancements.

Conducted training sessions of new business processes for both groups and individuals.

Directed schedule and process of collecting and maintaining all required master data.

Led communication of new/updated material master information to key business personnel globally.

Led the audit process to assure accuracy and integrity of master data.

Provided leadership and training regarding master data functionality to end-users.

Led the business reporting process for material data in support of data accuracy and business relationship needs.

Supervised employee with focus on prioritizing, assigning, and reviewing duties and work activities to meet business goals.

ADDITIONAL RELEVANT EXPERIENCE

EMD MILLIPORE, Temecula CA

Senior Business Systems Analyst

EDUCATION

Master of Business Administration (MBA), California State University San Marcos, San Marcos, CA

Bachelor of Science (BS), Computer Science, California State University, San Bernardino, CA

Contact this candidate