Kellie Roush

Address: Hobart *****, USA

Phone number: 219-***-****

Email address: ad1meb@r.postjobfree.com

Personal Information

Highly-qualified Operations Manager successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as an intrinsically motivated Leader that has proven proficiency to thrive in fast paced environments while streamlining operations and increasing productivity. Actively prioritizes team development by providing on-going education to foster individual knowledge. Able to build teams that meet and exceed Ownerships goal and expectations.

Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Profile

Work Experience

06/2023 – 09/2023

Lowell/ Hebron, USA

SL2 Operations Manager

Pilot Flying J Travel Centers

Inspected grounds, facilities and equipment to ensure compliance of Federal, State and Local regulations. Oversaw daily operations, maintenance and administration of 2 separate properties while maintaining flexibility to be scheduled at both sites weekly. Maintained excellent guest service and handled questions or concern quickly with sound decisions. Genuinely care about putting a smile on someone’s face each day. Both sites went above scores allocated by Corporate same month once again. 04/2023 – 04/2023

Portage, USA

General Manager

Best Western Hotel & Suites

Inspected entire site to identify and correct unsafe or unauthorized practices. Diminished financial discrepancies by accurately collecting guest fees, managing funds and providing complete daily revenue documentation

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.

Brought revenue up from surveys from guests to exceed Best Western Plus percentage guidelines.

My first time being a Hotelier. 60,000 sq ft with 100 rooms, 3 conference room, kitchen, full bar and lounge area, indoor pool with splash pad, jacuzzi, game room, guest laundry area, fitness room, business center, complementary breakfast. I did it and worked really hard to gain the knowledge to bring up hotel to the best of my ability. 07/2021 – 04/2022

Rochester/Plymouth, USA

SL2 Operations Manager

Pilot Flying J Travel Centers

Conferred with subordinate managers each day to assess needs and optimize activities. Enforced security policies and procedures to protect company assets from theft, loss or damage.

Work Experience

Created an environment that was uplifting and pleasant for new and repeat guests. Flexibility allowed me to be scheduled at both Travel Center each week either scheduled or asked to fill in empty shift.

During December 2021 Covid hit Plymouth Travel Centers staff which left 5 of us to keep the entire site running in all departs for 17 days straight. The 5 of us work together and made it happen and held each other up and felt exhausted but proud. Both Rochester and Plymouth Indiana sites received recognition for being #1 in Region with the same General Manager the month of December 2021. 04/2009 – 08/2011

Merrillville, USA

Store Manager

Salvation Army

Cross train and drive inventory production to meet daily, weekly and monthly requirements Went above monthly revenue goal every single month which was set very high because of store size and location

Assure store was organized, clean and customers were provided excellent service from every staff member that came within 5 feet.

I trained for 7 months to become Assistant Manager of Merrillville Super Store and within 3 months promoted to Store Manager. Used ability to make up entire rooms and sell them room at a time. Worked with each person on team to build them up and understand my sales methods.

The money was allocated to running a rehabilitation center for men in Gary, IN. We helped hundreds of men get sober, go through levels of sobriety until they were able to work at the stores.

Skills

Business Leadership

Full

Employee Motivation and

Development

Full

Customer Relationship

Management

Full

Budgeting,Cost

Control,Financial Statement

Review

Full

Focus and Follow-Through

Full

Problem Anticipation and

Resolution

Full

Recruitment,Hiring,Onboardi

ng,Scheduling,Assignment

Delegation

Full

Inventory Coordination,

Quality Assurance, Supplier

Management

Full

Take Full Accountability For

Policy and Procedures

Implementation

Full

Originality and Creativity

Full

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