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Customer Service Hr Generalist

Location:
Rockville, MD
Posted:
December 01, 2023

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Resume:

Beth Anne Nowak

Management Professional

Rockville, MD

240-***-****

ad1mdn@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/beth-

anne-nowak-2712a7156/

Professional Experience

M&C Assemblies January 2021 - Present

Area Sales and Compliance Manager

VA Assemblers May 2019 - October 2021

Regional Analyst Manager

Supported multiple new or existing organization process improvement initiatives based on the company's goals Supported program, project managers, and their respective teams to implement organizational processes and best practices

VA Assemblers January 2018 - May 2019

HR Generalist

Education

Over 8 years of progressive experience in management and leadership roles Proven track record of leading teams to success through innovative strategies and leadership Expertise in developing and implementing operational policies and procedures to improve efficiency and productivity

Highly skilled in managing customer relations, developing customer service protocols, and resolving customer complaints

Proficient in MS Office Suite, including Excel, Word, and PowerPoint Excellent communication and organizational skills, with the ability to motivate and mentor staff Spearhead product assembly coverage and compliance for over seventy five hardware and department stores spanning overfour hundred miles along the East Coast. Collaborate with contractors, clients, and technicians by analyzing the client’s product goals, assessing technicians to build ateam of technicians to facilitate those product goals, and collaborating with the client and technicians by supervisinghandpicked technicians as they work to fulfill the client’s product goals. Created a new company policy for recruiting quality technicians and increasing productivity rates to service more clients.Strong use of Salesforce, Ariba, Outlook, Microsoft Suites, Adobe, and several other platforms. Responsible for coordinating company vehicles, reviewing contracts, compiling technician reports, managing client accounts,tracking invoices, and balancing budgets for a growing network of clients and vendors. Managed sales, compliance, and customer service operations of a 30 person team across four states Trained and coached sales team members on best practices for sales and compliance Ensured compliance with all local, state, and federal regulations Experienced in managing a team of regional analysts to ensure data accuracy and timely delivery of projects Supported the process improvement initiatives such as back office support, HR procedures and heavy recruiting help.

Supported the performance of project evaluations, gap analyses, audits, and action plans. Supported the performance of project evaluations, gap analyses, audits, and action plans. Excellent communication and presentation skills to effectively communicate findings. Performed SWOT evaluations as appropriate

Responsible for performing HRrelated duties on a professional level and works closely with senior managers and employees

Managed recruitment process, onboarding, and offboarding of new hires Developed and implemented HR policies and procedures in compliance with applicable laws and regulations Ensured proper maintenance of employee records and files in accordance with company guidelines Bachelors in Human Services

Geneva College



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