Pan India Customer Care

Santosh Kumar Trivedi

Email: *.***********@*****.***

Mobile: +91-837*******/638*******

Address: S-131, Pandav Nagar, Near Akshardham Metro Station, Delhi-110092 Passport No. : P7427066

OBJECTIVE

Looking for a challenging assignment in the field of Administration, Various Operations and Team Handling by utilizing my many years of diverse experience, to contribute in overall success of any organization with the opportunity for professional growth based on performance.

PROFILE SUMMARY

Overall 17 years of experience in Admin & back office operations/Data Conversion/Logistics/Inventory Management/ Coordinating with Copy Editors/Software Team and Clients.

Depth in handling over all functioning of processes implementing processes in line with the guidelines

Sound knowledge of handling the back-end operations and other general administration activities of the organization

Sound knowledge of preparing MIS reports MS Excel and sending it to the concerned teams and Manager. EMPLOYMENT DETAILS

Woven Gold Acrylic Pvt. Ltd. –Customer Care Operation Manager (Mar 2022 to Till Now)

Complaint taking care in Pan India. Technician Scheduling Maintaining for PAN India

Spare Providing to Customer according to Warranty, Trying to understanding the issue on sites

Performance Invoice sharing with the Customer if warranty expired

Pricing sharing with customer for the spare parts

Tracking Shipments till deliver

Information share with Dealer and Salesman if parts pending from the Factory

Co-ordination with the Factory Management

Nine O Nine Structure Pvt. Ltd – Admin Head (Mar 2021 to Feb 2022)

To ensure that all Vendor Payments on Time (Responsible for Cheque Preparation)

Printing, Scanning, Copying and Filling

Searching New Vendors and Negations, Booking Meeting Room

To Ensure that all inward and outward goods going outside with Gate Pass/entries TCS–On Third Party Payroll (New Shiv Shakti Logistics) –AM Operation (Jan 2019 to 15 th

Feb 2021)

SSC (CGL/CHSL/MTS/SICPO) Exam Coordinator for PAN India

Laptop, Biometric & Tablets movement on Exam center for PAN India

Attendance sheet, Answer sheet should be delivered in SSC HQ Delhi and Regional Office

To ensure that Attendance & Commission sheet should Pick-up on time with security Alpere Technologies – AM. Operation (September 2014 to December 2018)

Ensure that output quality should be matched before deliver to the client (Mpec21/Alto XML/Mets)

Delivery management, delivery of project in time

Project administration (Documentation, Time Management, Segmentation, Auto XML Generation, Auto PDF generation)

Evaluating day-to-day progress that would serve as steps in the project execution

MIS Reports, Service Delivery, Administration, Communication with Clients as well as team

Coordination with clients, handling customer queries, handling backend operations.

Keeping up to date with technology and finding better ways of working together

Managing team, resolving customer queries. Strong client facing skills.

Generating reports as per business requirement. Motivating employees to work hard as team leader

Training the new members in the team and getting them productive quickly. Planman Technologies – Sr. Team Lead (December 2012 to 2014 August)

MOBI file creation for Kindle device from Adobe PDF file for (USA Magazine). Motivating Team.

Project co-ordination management of work in team, reporting to manager.

Producing regular reports and statistics on a daily, weekly and monthly basis.

On Average, answering approximately 40 Inbound customer calls during a shift.

Coordinating the use of automated and computerized systems where utilized. MacMillan (India) Ltd. – Team Lead (May2006 to November 2011)

Responsible for Content Level 1 Editing with the quality.

Coordinating the with Quality Check where any confusion.

Motivating, organizing and encouraging team work to ensure productivity targets.

Once Pre-editing over the file converted in XML to check the file is error free.

Once final Editing over again the final XML generated for Print. TechBooks International Pvt. Ltd.-Team Leader (August 2003 to April 2006) Pre-Editing and data conversion on the following projects:

Elsevier Science

IEEE Journal

Elsevier Science (Book/Book-Series and Journal)

Springer (Kluwer/Plenum/Dodrech/Heidelberg)

IoP (Institute of Physics)

Blackwell Science

EDUCATION

Examination Board/University Year Of Passing Division MCA Magadh University 2007 63%

B.sc Magadh University 1999 62%

12th B.I.C 1995 60%

10th B.S.E.B 1993 51%

IT SKILLS

Operating Systems : Windows XP, 7,8,2000

MS Office : MS-Excel, MS-Word, Power Point, MS-Access

Other Application : DTD, HTML, XML, Alto XML, Ampec21, Epsilon, LaTeX PERSONAL DETAILS

Date of Birth : 25th January 1976

Notice Period : 30 days

Marital Status : Married

Language Known : English, Hindi.

Santosh Trivedi

Contact this candidate