Supply Chain Customer Service
Resume:
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Durban, KwaZulu-Natal South
Africa
*.*********@*****.***
linkedin.com/in/thembeka-
mdondolo-237158109
SUMMARY
Dynamic, driven, and self-
motivated professional that holds a
B.com Logistics Management
Degree. Currently pursuing my
postgraduate studies in Logistics
Management.
Seeking to gain experience in all
areas of Supply Chain; including
Planning; Warehousing, Logistics
and Transport management by
laying a strong foundation for a
successful career, through taking
ownership and responsibility of
business projects as personal
development & growth is crucial to
me.
Professional Achievements:
- Defy Supply Chain Star of the
Month (March 2022)
- Presentation of process flow to
Sasol transporters, Barloworld &
Sasol executives during User
Acceptance Training (UAT)
- University of Johannesburg Tutor
Thembeka Temperance
Mdondolo
EXPERIENCE
September 2021 - Current
Arcelik Global: Distribution Planner (Defy Appliances)
• Reconciling plans to actual to ensure planning accuracy, ensuring that on time delivery is achievable.
• Developed and implemented supply chain strategies to optimize inventory levels, minimize costs and maximize customer service.
• Ensuring adherence to budgets all the time, Attending to customer queries timorously.
• Analyzed customer orders, forecasts, and demand patterns to determine optimal inventory levels and order quantities.
• Created replenishment plans for slow-moving products based on seasonal trends.
• Collaborated with internal stakeholders to ensure product availability meets customer requirements.
• Analyzed backorder reports, identified root causes, and developed corrective actions plans accordingly.
• Identified opportunities for improvement by analyzing current processes and procedures.
• Prepared weekly and monthly performance reports regarding order book levels, stock availability and lead time accuracy . September 2020 - February 2021
Concord Refrigeration: Warranty Clerk
• Reviewed warranty documents to determine validity of claims and determined whether customer was eligible for coverage.
• Compiled data from customer records, warranties, and service orders to verify warranty status.
• Generated reports detailing warranty information such as expiration dates, product types, and customer contact details.
• Assisted customers with inquiries about their warranties via telephone or email.
• Coordinated the delivery of replacement parts with suppliers when necessary.
• Processed warranty claims in accordance with company policies and procedures.
• Maintained accurate records of all warranties issued and tracked them until expiration date.
• Investigated problems related to defective parts or materials used in production process.
• Prepared invoices for approved warranty claim payments.
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SKILLS
• Logistics Planning &
Coordination
• Service Delivery Control
• Scheduling Logistics &
Transport Administration
• General Office Administration &
Support
• Computer Literacy (MS Office &
Outlook)
• POD Management
• AD-hoc Duties
• Excellent Communication Skills
• Process & Deadline Driven
• Progress Reporting & Sales
Tracking
• Data Interpretation
• Relationship Building
• Customer Service Excellence
• Conceptual & Analytical
Thinking
• Time Management
• Adaptable
• Negotiation Skills
• Supplier Liaison
• Sales Order Processing &
Dispatching
• Warranty Claims & Customer
Compliance Checks
• Preparation of Warranty and
Snags Documentation
• Maintenance of Warrantor
References
• Monitoring Customer Inquiries
& Requests on warranty claims
• Financial Reporting
• Speed and Efficiency
• Creative Problem Solving
• Phone skills
• Transportation Management
• Shipment Tracking
• Reports Generation
• Administration and
Bookkeeping
• Expense Management
• Problem-Solving
• Team Building
• Inventory Control
• Performed regular audits of existing warranties to ensure accuracy and completeness.
• Analyzed sales data to identify trends in product defects or failure rates over time.
May 2019 - December 2019
Barloworld Logistics: Planner
• Ensuring that all carriers appointed to perform the transportation activities meet the predetermined SLA.
• Planning according to capacity or amending plans, where necessary, in consultation with loading facilities and ensure that plans are achievable.
• Conducting an audit on identified queries to ensuring that all are resolved timeously.
• Fostering good relations with customers by being proactive and providing regular and accurate feedback.
• Developed and implemented strategies to optimize transport operations, including route planning and scheduling.
• Organized and managed the delivery of goods in a timely manner through efficient routing systems.
September 2018 - April 2019
CCI South Africa: Sales and Service Agent (Foxtel)
• Driving sales through upselling company products to customers, monitoring monthly sales target, taking customer calls, and resolving queries in a timely manner, managing customer accounts, and troubleshooting with other departments
• Provided customer service by responding to inquiries and resolving complaints in a timely manner.
• Assisted customers with product selection, payment processing, and order fulfillment.
• Monitored customer feedback to identify areas of improvement in products and services.
February 2016 - November 2017
University of Johannesburg: Business Management Tutor
• Prepared and administered tests to assess student understanding of course material.
• Conducted individual tutoring sessions with students to help them improve their academic performance.
• Provided comprehensive feedback on student progress, including areas for improvement and successes.
• Demonstrated various teaching techniques to engage students in the learning process.
• Developed lesson plans tailored to the needs of each student.
• Assisted students in developing effective study habits and strategies for success in school.
• Encouraged students to ask questions about topics they did not understand.
• Maintained accurate records of student attendance and progress.
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• Supply Chain Operations
• Driver Scheduling
• Motivational Leadership
• Efficiency Improvement
• Project Assignments
• Process Optimization
• Fleet Management
• Client Relations
• Analytical Thinking
• Sales Support
• Punctual and Dependable
COMPUTER
Microsoft Excel, Word,
PowerPoint, Outlook &
SharePoint
Transportation Management
Systems:
Oracle
MMS
Dovetail
Enterprise Resource Planning
Systems:
Syspro
SAP
Power BI
• Organized group activities that allowed students to practice problem- solving skills collaboratively.
• Facilitated small-group discussions to increase comprehension of course material.
• Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
• Provided personalized guidance and support for students during office hours.
EDUCATION AND TRAINING
October 2018
B.com Logistics Management
University of Johannesburg
January 2014
Matric Certificate
Port Shepstone High School
Currently Enrolled
B.com (Hons) Logistics Management
University of South Africa (UNISA)
ACCOMPLISHMENTS
• Defy Appliances Supply Chain Star of the Month (March 2022) CERTIFICATIONS
• University of Johannesburg Tutor Certification (2016-2017) REFERENCES
References available upon request.
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Contact this candidate