.

Durban, KwaZulu-Natal South

Africa

078*******

ad1mc8@r.postjobfree.com

linkedin.com/in/thembeka-

mdondolo-237158109

SUMMARY

Dynamic, driven, and self-

motivated professional that holds a

B.com Logistics Management

Degree. Currently pursuing my

postgraduate studies in Logistics

Management.

Seeking to gain experience in all

areas of Supply Chain; including

Planning; Warehousing, Logistics

and Transport management by

laying a strong foundation for a

successful career, through taking

ownership and responsibility of

business projects as personal

development & growth is crucial to

me.

Professional Achievements:

- Defy Supply Chain Star of the

Month (March 2022)

- Presentation of process flow to

Sasol transporters, Barloworld &

Sasol executives during User

Acceptance Training (UAT)

- University of Johannesburg Tutor

Thembeka Temperance

Mdondolo

EXPERIENCE

September 2021 - Current

Arcelik Global: Distribution Planner (Defy Appliances)

• Reconciling plans to actual to ensure planning accuracy, ensuring that on time delivery is achievable.

• Developed and implemented supply chain strategies to optimize inventory levels, minimize costs and maximize customer service.

• Ensuring adherence to budgets all the time, Attending to customer queries timorously.

• Analyzed customer orders, forecasts, and demand patterns to determine optimal inventory levels and order quantities.

• Created replenishment plans for slow-moving products based on seasonal trends.

• Collaborated with internal stakeholders to ensure product availability meets customer requirements.

• Analyzed backorder reports, identified root causes, and developed corrective actions plans accordingly.

• Identified opportunities for improvement by analyzing current processes and procedures.

• Prepared weekly and monthly performance reports regarding order book levels, stock availability and lead time accuracy . September 2020 - February 2021

Concord Refrigeration: Warranty Clerk

• Reviewed warranty documents to determine validity of claims and determined whether customer was eligible for coverage.

• Compiled data from customer records, warranties, and service orders to verify warranty status.

• Generated reports detailing warranty information such as expiration dates, product types, and customer contact details.

• Assisted customers with inquiries about their warranties via telephone or email.

• Coordinated the delivery of replacement parts with suppliers when necessary.

• Processed warranty claims in accordance with company policies and procedures.

• Maintained accurate records of all warranties issued and tracked them until expiration date.

• Investigated problems related to defective parts or materials used in production process.

• Prepared invoices for approved warranty claim payments.

.

SKILLS

• Logistics Planning &

Coordination

• Service Delivery Control

• Scheduling Logistics &

Transport Administration

• General Office Administration &

Support

• Computer Literacy (MS Office &

Outlook)

• POD Management

• AD-hoc Duties

• Excellent Communication Skills

• Process & Deadline Driven

• Progress Reporting & Sales

Tracking

• Data Interpretation

• Relationship Building

• Customer Service Excellence

• Conceptual & Analytical

Thinking

• Time Management

• Adaptable

• Negotiation Skills

• Supplier Liaison

• Sales Order Processing &

Dispatching

• Warranty Claims & Customer

Compliance Checks

• Preparation of Warranty and

Snags Documentation

• Maintenance of Warrantor

References

• Monitoring Customer Inquiries

& Requests on warranty claims

• Financial Reporting

• Speed and Efficiency

• Creative Problem Solving

• Phone skills

• Transportation Management

• Shipment Tracking

• Reports Generation

• Administration and

Bookkeeping

• Expense Management

• Problem-Solving

• Team Building

• Inventory Control

• Performed regular audits of existing warranties to ensure accuracy and completeness.

• Analyzed sales data to identify trends in product defects or failure rates over time.

May 2019 - December 2019

Barloworld Logistics: Planner

• Ensuring that all carriers appointed to perform the transportation activities meet the predetermined SLA.

• Planning according to capacity or amending plans, where necessary, in consultation with loading facilities and ensure that plans are achievable.

• Conducting an audit on identified queries to ensuring that all are resolved timeously.

• Fostering good relations with customers by being proactive and providing regular and accurate feedback.

• Developed and implemented strategies to optimize transport operations, including route planning and scheduling.

• Organized and managed the delivery of goods in a timely manner through efficient routing systems.

September 2018 - April 2019

CCI South Africa: Sales and Service Agent (Foxtel)

• Driving sales through upselling company products to customers, monitoring monthly sales target, taking customer calls, and resolving queries in a timely manner, managing customer accounts, and troubleshooting with other departments

• Provided customer service by responding to inquiries and resolving complaints in a timely manner.

• Assisted customers with product selection, payment processing, and order fulfillment.

• Monitored customer feedback to identify areas of improvement in products and services.

February 2016 - November 2017

University of Johannesburg: Business Management Tutor

• Prepared and administered tests to assess student understanding of course material.

• Conducted individual tutoring sessions with students to help them improve their academic performance.

• Provided comprehensive feedback on student progress, including areas for improvement and successes.

• Demonstrated various teaching techniques to engage students in the learning process.

• Developed lesson plans tailored to the needs of each student.

• Assisted students in developing effective study habits and strategies for success in school.

• Encouraged students to ask questions about topics they did not understand.

• Maintained accurate records of student attendance and progress.

.

• Supply Chain Operations

• Driver Scheduling

• Motivational Leadership

• Efficiency Improvement

• Project Assignments

• Process Optimization

• Fleet Management

• Client Relations

• Analytical Thinking

• Sales Support

• Punctual and Dependable

COMPUTER

Microsoft Excel, Word,

PowerPoint, Outlook &

SharePoint

Transportation Management

Systems:

Oracle

MMS

Dovetail

Enterprise Resource Planning

Systems:

Syspro

SAP

Power BI

• Organized group activities that allowed students to practice problem- solving skills collaboratively.

• Facilitated small-group discussions to increase comprehension of course material.

• Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.

• Provided personalized guidance and support for students during office hours.

EDUCATION AND TRAINING

October 2018

B.com Logistics Management

University of Johannesburg

January 2014

Matric Certificate

Port Shepstone High School

Currently Enrolled

B.com (Hons) Logistics Management

University of South Africa (UNISA)

ACCOMPLISHMENTS

• Defy Appliances Supply Chain Star of the Month (March 2022) CERTIFICATIONS

• University of Johannesburg Tutor Certification (2016-2017) REFERENCES

References available upon request.

.

Contact this candidate