Customer Service Data Entry

Gerald Shemanskis

**** ******* ****, **** *, Hoffman Estates, IL 60169

***********@*****.*** 860-***-****

EXPERIENCE

November 2021- Current

Administrative Assistant, Lyneer Staffing, NueroHealth; Temp Employment

Prepare Billing from patients Credit card processing to collect copays, and fees not covered by insurance.

Schedule appointments for new clients, existing clients, for 10 clinicians to see patients, via phone, fax or email.

Prepare daily appointments schedule for clinicians, and solving patients scheduling issues, such as changes to schedule.

May 2021-August 2021

Data Entry, Conduent, Mass Mutual Insurance; Temp employment

Data Entry for the Billing to send out financial information to Customer, agent, or banking company.

Preparing incoming regular mail for scanning.

July 2019-May 2021

Driver/Customer Service, Gentle Care Transportation

Family Owned-Mobile Wheelchair Service for Wheelchair bound patient, taking them to medical appointments, following a time schedule. High Level of Customer Service, for on- time work ethic.

Knowledge of Navigation of which would be the quickest route in the process of the timely service.

May 2019-June 2019

Mailroom Clerk/Customer Service @Ricoh Americas, Rose International

Register all incoming mail, sort and deliver. Scanning Mail for Lawyers. Answer phone at Receptionist desk, and routing them to correct account agent.

July 2016-March 2019

Mailroom Clerk/Customer Service @ Sun Life Financial, Canon Business Systems

Deliver internal mail and packages to employees, prepared all outgoing mail; in spare time computer indexed lines of coverages for business application. Recently, 100% computer project for Ireland office, processing 5 different email boxes to start the process for processing insurance payments, from companies that carry Sun Life lines of medical and financial insurance coverages.

October 2015-December 2016

Rural Mail Carrier, USPS

Sort and deliver route mail. Part time two days a week.

February 2016-July 2016

Auction Assistant Clerk, Customer Service Rep, Southern CT Auto Auction

Assisted Auctioneer in the sale of cars.

September 2015-November 2015

Clerk internship, Rockville Superior Court

Work-study program, finishing Paralegal Certificate at Branford Hall. Preparing files for

Traffic court on Friday’s. Also took payments for tickets at the cash register.

July 2011-January 2013

Field Service Representative, Customer Service, Ricoh Americas

Worked as substitute full time employee, continuing business operations, when the regular

Employee was out at ten trained contracted locations. Performed Mailroom operations, print shop work, receptionist, records management, delivery driver.

May 2009-February 2011

3rd Shift Residential Monitor, Community Partners in Action

Watched up to 33 male residents, making sure each followed house rules, performed head counts to ensure all residents where in house. Put out breakfast for those going to school or work early in the morning. Woke men up, prepared chore duty lists, and dispensed prescription medications. Transported men to work locations via company vehicle.

August 2007-March 2009

Hall Monitor, Administrator for Home Sports, Windsor Locks Public Schools

Made sure school was safe for all in the building. Watched out for students that were in areas of the school they were not supposed to be in, escorted students from class to class, checked for smokers in the building. Worked school functions, athletic events, and school dances. In the summer, worked on the school cleaning.

September 2002-April 2003

Bank Teller Drive Thru Window, Customer Service, Fleet Bank/Bank of America

Balance Teller Drawer, Overnight Deposits, performed Cashing Checks, deposits/withdraws for member accounts.

November 2001-February 2002

Corporate Travel Counselor/Customer Service, American Express Travel

Contracted Business Travel, would arrange air, hotel, auto rental to the corporate travel. Took 60 to 80 calls daily.

November 2000-November 2001

Bank Teller/Customer Service, Accounttemps/Connecticut Bank & Trust

Hired through Temp Agency for a start-up bank, balance cash draw, ATM, Vault. Customer service for all customers. New Bank, tasked with getting new customers. Cashed Checks, did normal bank transactions on deposits and withdraw for members. Worked five and half days.

EDUCATION

September 1994 – May 1996

Bachelors of Science – Communications, Eastern Connecticut State University

Media Communications, wrote for school newspaper, had my own radio show my senior year, broadcasted Mens’ and Womens’ home Basketball games, Mens’ Baseball. Was a student producer on school’s TV new station. Internships for the Hardware City Rockcats, AA Baseball radio team in the studio, producing highlights of the game. Also at NBC TV-30 sports internship under Chris Ragge and Beasley Reece, sports anchors, for Hartford Whalers Hockey, UCONN Men’s and Women’s Basketball home games.

September 1984- May 1987

Associates Degree – Business Administration, Manchester Community College

Skills

Customer Service whether written, telephone, and face to face/full circle

Computer- Most Office 365 products

Copy-work at Ricoh included working in Print shops do bulk copy, binding, presentation items

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