Objective

To support an organizational culture with oversight of all aspects of the HR processes including payroll, support for employees, policy management.

Areas of Expertise

Recruitment Coordination job offers

Interviewing and selection On-boarding new hires

Training General Benefits Administration

Employee Relations HR policies, procedures, and processes

Compensation and Benefits Relationship builder

Guidance Mentor

Policy Development Off-boarding procedures

Professional Experience

Senior Travel Consultant – BCD Travel 2014-Present

Receive and field all calls regarding travel issues; handle customer concerns about air travel and subsequently suggest and determine services to best fit their needs; analyze and record all information into ticketing database; handle all cancellations and re-ticketing problems; help to plan travel itineraries over the phone

Provide effective and efficient service to all passengers traveling with the airline

Provide superior customer service

Sales Specialist - British Airway:

Receive and field all calls regarding travel issues; handles customer concerns about air travel and subsequently suggest and determine services to best fit their needs; analyze and record all information into ticketing database; handles all cancellations and re-ticketing problems; helps to plan travel itineraries over the phone

Provide effective and efficient service to all passengers traveling with the airline

Provide superior customer service, helped trained other agents deliver superior customer service

Case Technician - Social Security Court of appeals for Disability cases:

Reviewed and analyzed medical and legal documentation as well as records and evidence to ensure case files are received and developed in accordance with legal and regulatory requirements

Agency Owner - British Connection Nanny Agency

Managed all aspects of the business from HR through government requirements an increased initial clientele from five Nannies to 62 Nannies

Director of Human Resources Electronic Signal and Control in Lancaster, Pennsylvania

Managed all administrative and Human Resource affairs

Provided leadership in recruiting, educating and retaining a cohesive team within all units organization

Served as liaison between organizational departments and provided guidance on policies and procedures

Planned for all Human Resource needs, assessed staffing ratios, ensured responsibilities and roles were clear for all staff

Provided proposals to effectively and efficiently meet Human Resource needs

Processed employees morale issues, as well as employee relations issues such as grievances and disciplinary actions up to and including terminations, compensation settings, and resolution of problems in a complex human resources environment

Managed staff salary program, ensuring compliance with personnel policies and procedures, while maintaining salary and position equity, managed employee benefits and retirement packages, maintaining over 200 records

Knowledge and Skills

Multiple years of HR Generalist and Specialist; HR and payroll; highly motivated, passionate and creative team player, commitment to the organization; ability to communicate with diverse personalities in a tactful, mature and flexible manner; ability to work in a collaborative, team environment; ability to effectively handle multiple priorities with a strong attention to detail in a fast paced environment.

Education

University of South Florida Bachelor of Arts, Business Administration; minor Human Resources

Currently in exam Prep for PHR.

Associations

Jacksonville’s 2008 Blueprint for Leadership Volunteer

Volunteer for local non-profits including Community Connections, Volunteer Jacksonville – Pets are Worth Saving,

Jacksonville Jewish Center, Safe Harbor Boys Home and the River Garden Hebrew Home for the Aged