Post Job Free

Resume

Sign in

Customer Service Supply Chain

Location:
Karachi, Sindh, Pakistan
Posted:
December 01, 2023

Contact this candidate

Resume:

IRFAN UDDIN AHMED KHAN

A-** KDA OVERSEAS BLOCK **, GULISTAN-E-JAUHAR, KARACHI

030*-*******/ 021 - 34632772

ad1map@r.postjobfree.com

Strong organizational skills with the ability to independently plan and manage diverse business relationship. Proven record of success increasing efficiency and reducing expense. Accustomed to fast paced, high pressure position; demonstrated ability to prioritized multiple tasks, meet deadlines, and provide quality customer service. I am eager to join one of the leading organization requiring interpersonal communications, analytical, and managerial skills that will lead to broaden my vision, experience and career while achieving organizational goals. EDUCATION:

E.M.B.A Major in Supply Chain

Bachelor of Commerce

COMPUTER SKILLS:

ERP experiences: AS400, D base, TCON, GEMS.TCL

ORACLE

Microsoft Office

PROFESSIONAL EXPERIENCE:

Bank Al Habib Limited in General Banking as a Manager APR-2019 TO TILL DATE JOB SUMMARY The position of In-charge General Banking exists to ensure the smooth functioning of the General Banking Departments with maximum customer satisfaction contributing towards optimum profitability of the Bank. The position is of supervisory nature and ensures all the activities performed according to the rules and regulations laid down in the Operations Manual of BAHL and guidelines provided by the State Bank of Pakistan. BRANCH BANKING

MAIN DUTIES & RESPONSIBILITIES

Supervise the Accounts Department ensuring the day-to-day work done efficiently and provide support to the OIC Accounts in the matters requiring assistance.

Supervise the Deposit & Remittances Department ensuring the transactions are correct and all the activities are performed according to the rules and regulations.

Supervises the ATM functions of the branch.

Supervise the Admin Department and ensure the maintenance work is being carried out on regular basis, as and when required.

Liaises closely with customers and staff for the efficient handling of the everyday affairs

Supervising transactions exceeding limit.

Supervise the Account Opening function for the verification purposes.

Ensuring KYC and AML compliance in all the transactions.

Maintenance of security stationary of department.

Responsible for maintaining an over all control environment in the Branch.

Co-ordinates with internal and external auditors for smooth conduct of Audits, settling and responding to queries/ objections and implementation of corrective measures and recommendations.

Supervises various reports prepared by the Deposit Department.

Issuance of certificates to the customers for audit purpose as per standard format including balance confirmation and Zakat deduction certificates.

Issuance of statements of accounts on customer request. Bank Al Habib Limited OCT 2015 to Date Apr-2019

Assistant Manager Administration Operation department Bank Al Habib Head Office

Responsible for the identification, measurement, accumulation, report analysis

Prepare and analyze KPI’s reports for management review

Management and administration of office equipment

Invoice verification process for authorize payments

Handling internal and external management communication systems; organizing meetings

Managing clerical and other administrative staff

Sorting and distributing incoming and outgoing post administration

Arrange and administrate grand yearly tournament grand events

New and existing branch shifting arrangements administration on national level

Cost saving projects handling for repair and maintenance for cash management equipment

Liaison with branches to provide support for smooth operations RAVIAN SHIPPING LINE JAN 2011 - SEP 2015

Manager Operations & Inventory Coordinator

Updated in-house container control system as well as Agent online System

Coordination with terminals/stevedores; Efficiently handle Operation matters by sea

Preparation and sending of performance report as per GM request.

Vessel TDR looked after;

Maintaining the & checking EOR approvals

Preparation and sending overdue containers' list to on fortnightly basis

Preparation of empty repo containers' movement to upcountry

Responsible for all terminals activity for in/outcome movements

Check M &R work and visit for port/yard side

In-touch for all shipping lines for competitors

Managing Customer Service Department and Daily e-mails Correspondence

Import/Export Containers Handling and Check repairing invoice

Responsible for aging units at overseas depot; the FOREAST sector & EUROP for over aging units

Keeping in touch with PICT terminal with planning department DELTA SHIPPING CO. (HAPAG LLOYD & UASC LINE) NOV 2004 – DEC 2010 Assistant Manager Customer Services & Operations Coordinator

Updated in-house container control system as well as principal online TCON system by collecting data from all local and upcountry terminals and stevedores on a calendar day basis.

Coordinated with terminals/stevedores and the principal.

Empty container repo-out reporting for MIX service vessels and all discharging/loading reported for third party vessels to the principal on a regular basis.

Prepared and sent performance report of all UASC MIX service vessels to the principal

Prepared and sent lifting report of all UASC MIX service vessels to the principal.

Prepared of UASC MIX service vessel TDR according to principal standard and sending to the principal Along with total loading lists on vessel basis.

Prepared and sent overdue containers' list to the all departments on fortnightly basis.

Sent report principal on 7th of every month caused failing penalty would be imposed by the principal

Prepared carrier haulage, empty repo containers' movement to upcountry and export CY containers from upcountry Prepared export re-cap on a routine basis for UASC MIX service vessels. MEGA & IN GROUP (Shipping & Logistics) Executive Operations APR 2000 - NOV 2004 Reviewed Sales Reports.

Efficiently handled Operation matters.

Checked sales target and visit for airport and sea port side.

In-touched for all airlines and shipping lines competitors.

Dealt cargo handling by sea and air.

Looked after Customer Service Department.

Import/Export Containers Handled.

Maintained Daily Inventory.

Maintained Daily Report Status (yard).

Prepared principal reports.

Prepared and sent Operation/VESSEL REPORT (Singapore & Colombo Sector).

Gems System (Singapore Reports).

Generated KPT Files & KDLB Files.

PERSONAL INFO:

D. O B December 07th 1974

Father's Name Rafi Uddin Ahmed Khan

N.I.C No. 421**-********

Marital Status Married

Games Cricket, Martial Art, Squash

INTEREST:

Read relevant books of Mysteries of Hills Arizona (USA) References to be provided upon request



Contact this candidate