Operations Manager Human Resources

KENNETH DAVIS 404-***-****

***.********@*****.***

PROFESSIONAL EXPERIENCE

*/** – Present Randstad – Operations Manager Alpharetta, GA

Managed operations and sales at all Randstad/State Farm locations in Georgia

Manage a total of 4 Site Managers – Ensuring they are meeting the KPI’s of the company

Submitting weekly financial reports for each location that I oversee

Completing and approving payroll for over 200 employees

Assist team with recruiting and hiring of new talent to fill open positions

Enter all new hire information into the system

Created and implemented process improvements to drive enterprise consistency at all locations

Increased revenue by penetrating new departments

Led enterprise consistency projects across all Randstad/State Farm location in the U.S.

Served as a team lead and mentor to my peers

Cultivated solid relationships within the State Farm organization that resulted in account growth

5/08-5/12 Randstad (Formerly SFN Group/Todays Staffing) Alpharetta, GA

Promoted from Site Manager to Operations Manager for:

Honda Finance, State Farm (2 locations – CIOS & CCC-SC)

Managed two call centers (totaling 200 - 300 employees depending on peak periods)

Successfully recruited talent to fill all open orders

Provided HR services to all Staffing Associates

Increased revenue through service delivery resulting in an increased mark-up

Created retention programs

Handled all payroll functions

Coached Staffing Associates on job performance, expectations and all disciplinary actions

Created solutions to staffing problems within the call centers

Provided direction and guidance to Honda management on handling situations with Staffing Associates

6/02-5/08 Todays Office Professionals Charlotte, NC

Site Manager

SEE JOB EXPERIENCE BELOW UNDER TODAYS STAFFING

Successfully staffed a 1000 person, 24 hour job site to process annual taxes

9/00-6/02 Bellsouth Human Resources Tucker, GA

Staffing Manager (for the state of South Carolina)

Provided HR services to all employees and prospective employees in a geographic area, including; interviewing, hiring, contract interpretation, grievance resolution, personnel policy matters, ethical issues, legal responsibilities

Provided a tracking spreadsheet of positions filled within a specific time frame, when positions were not filled within due date a report would be generated

Supervised management employees responsible for employment and placement of non-management employees

Served as expert consultant to various levels of management on grievances, helps facilitate at the local level

Served as company advocate in administration of all personnel matters requiring interdepartmental and/ or external interface

Regularly dealt with CWA Presidents/Officers providing contract interpretation, as well as designing creative solutions to staffing problems in the area

3/00-9/00 Operations Manager Todays Staffing Atlanta, GA

9/98-3/00 Asst. Ops Manager

Performed application process by conducting in-depth interviews & orientations, administering skill evaluations and completing reference checks

Coached temporary employees on job performance, expectations and interview techniques

Developed effective classified advertising

Implemented recruiting campaigns & employee retention programs

Handled all payroll function and achieved 100% Quality for 1999

Successfully staffed 80 person call center in one month for a two month project

7/95-7/98 Personnel Director Norrell Health Rochester, NY

7/94-7/95 Receptionist

Recruited (interviewed, hired and managed) a temporary staff of over 300 employees

Maintained all active employee records according to state and federal law

Completed all employee workman’s compensation and unemployment data

Handled all audits including unscheduled visits from State Regulators

Conducted in-depth orientations for prospective employees

EDUCATION: University of Buffalo, NY

1992-1996

BS in Computer Science

Associates in Business Management

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