Customer Service Team Member

KIMBERLY JUNG

Albany, GA *****

229-***-**** **************@*****.*** WWW: Bold Profile

Professional Summary

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Skills

Cleaning Techniques

Guest Relations

Customer Service

Residential Cleaning

Supply Inventory Management

Restroom Detailing

Teamwork

Health and Safety Compliance

Hazardous Chemical Training

Work History

10/2023 to Current

Housekeeper

Hilton Garden Inn Hotel – 101 S Front Strret

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

01/2022 to 10/2023

Manager/Cashier

Hardees – 2324 E Oglethrope

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Processed both cash and card purchases and returns.

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Assisted customers by answering questions and fulfilling requests.

Received and processed customer payments.

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Helped customers complete purchases, locate items, and join reward programs.

Led cashiers and associates in providing thoughtful customer service.

05/2019 to 01/2022

Stocker/Front Cashier

Walmart – 5935 Memorial Drive

Unloaded, sorted and stocked merchandise according to store layout and product placement.

Maintained effective team member communication.

Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Performed inventory control, such as counting, and stocking merchandise.

Answered customer questions and provided detailed product information.

Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Helped customers locate desired items and transfer oversized items to vehicles.

02/2015 to 04/2019

Manager/Cashier

Hardees – 436 N Slappey

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Processed both cash and card purchases and returns.

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Assisted customers by answering questions and fulfilling requests.

Received and processed customer payments.

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Helped customers complete purchases, locate items, and join reward programs.

Led cashiers and associates in providing thoughtful customer service.

Education

No Degree

Doughtery High School - 1800 Pearce Ave

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