Customer Service Room

MOHAMED AKITAR

Rue *** NR* cite des fonctionnaires

***** ******* ******

Phone: +212*********

E-mail: *************@*****.***

NOC code: 65200 – Food and Beverage Servers

PROFILE

Qualified waiter, with experience, having worked in several positions in catering involving speed, professionalism, thoroughness and listening to customers. Smiling, dynamic, close to consumers and warm, anxious to enhance its skills and develop its know-how successfully.

WORK EXPERIENCE

Since 09/ 2018 -to Today : waiter a Tildi at Hotel & SPA 4 * in Agadir

• Greet customers, introduce menu, make suggestions and respond to questions about food and beverages.

• Take orders and pass them on to kitchen and bar staff.

• Serve ordered food and beverages.

• Prepare and serve home specialties at customer tables.

• Present the bill to customers and collect the amounts due.

• Proficient in presentation techniques and ensuring customer satisfaction.

• Cleaning of premises and equipment.

• Check dishes and cutlery.

• Advice to the customer in their choices.

• Wine presentation and beverage service.

• Reactions to customer feedback (positive or negative).

• Client’s leave of absence upon departure.

• Take control.

• Serve customers

• Cash out customer settlements and clear.

• Serves drinks, clears, presents bill.

•Banquet service and room service.

• May maintain inventory of wines and wine glasses and order as required;

• May perform a sensory evaluation of wines.

• Clear and clean tables, trays and chairs.

• Assist customers/guests with special needs.

• Provide customer service.

09/2013 – 07/2015 : intern at HOTEL ATLANTIC PALACE 5* à Agadir.

- Participate in the simple tasks of setting tables and serving in the dining room.

- Learn the profession of room service.

- Participate in setting up the service, setting the tables.

- Carry out clearing.

- Observe, learn and perform simple service support tasks.

- Interest in catering and service in general with speed and efficiency. SKILLS

Sense of communication.

Knowledge of hygiene standards.

Respect for the customer in all situations.

Team management.

FORMATION

02/2022: French knowledge test canada

10/2017-07/2018: Degree in fundamental studies in geography at ibn Zohr University Agadir. 10/2016-07/2017: General university studies diploma in geography at ibn Zohr University Agadir. 10/2016-03/2017: English language training certificate, BIGINNER 1 level and BIGINNER 2 level, HPM MARKETING training center.

09/2013-07/2015: Food service technician diploma in an establishment SPECIALIZED INSTITUTE OF HOTELS AND RESTAURANTS AGADIR.

2012-2013: Baccalaureate series letters and human sciences. 2010: Driving license category B.

LANGUAGES

French

English

Basic knowledge of Spanish.

Arabic

SOFTWARE

Word, Excel, Access, Outlook, Map info.

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