AARON J. NAJERA

Glendale, AZ ***** 720-***-**** ad1m98@r.postjobfree.com

Professional Summary

I stand at a pivotal moment in my career, seeking a role with a company that values diversity and fosters an inclusive culture. I am deeply committed to creating a work environment where individuals from all backgrounds feel valued and supported. Drawing from my eight-year tenure as a Quality Assurance professional at Transcom, I bring a track record of diligence and responsibility. My experience as a security specialist further underscores my dedication to maintaining a safe and secure workplace. In addition, my years as a partner at Starbucks have equipped me with strong management and leadership skills. I am eager to contribute these diverse talents to an organization that shares my commitment to creating a positive, inclusive, and fulfilling workplace. Skills

Correction Action Planning

Continuous Improvement

Materials Inspection

Data Analysis

Performance Assessment

Protocol Review

Training Material Development

Quality Improvement

Report Creation

Quality Processes

Audit Processes

Work History

Quality Analyst, 11/2015 to 09/2023

Transcom International – Denver, CO

Analyzed quality and performance data to support operational decision-making. Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.

Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Developed and maintained quality assurance procedure documentation. Participated in departmental meetings to establish short- and long-term strategy. Developed training materials, SOPs and work instructions to supplement new team member onboarding.

Monitored KPIs to proactively address bottlenecks and quality issues. Professional Security Officer 11/2021 to 02/2023

Allied Universal Security Services – Denver, CO

Worked independently and collaboratively to resolve urgent issues to protect lives and property. Patrolled and monitored premises in company vehicle, on bicycle, and by foot. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Responded quickly to incidents and assessed active situations for security concerns. Responded quickly to emergency situations to assess and deflect issues. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Completed full building and grounds patrols to spot and investigate concerns. Examined doors, windows and gates to verify security. Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.

Conducted training sessions for new security personnel to facilitate compliance with security protocols.

National Quality Manager 03/2007 to 12/2021

MCI Telecommunications/Verizon Business. – Denver, CO Determined quality department standards, practices, and procedures. Established and tracked quality department goals and objectives. Monitored staff organization and suggested improvements to daily functionality. Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction. Applied coaching techniques and tools to support managers and team members in improving performance.

Implemented new quality assurance and customer service standards. Recorded, analyzed, and distributed statistical information. Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

Shift Supervisor 03/2007 to 11/2015

Starbucks – Denver, CO

Trained new employees and delegated daily tasks and responsibilities. Completed store opening and closing procedures and balanced tills. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Responded to and resolved customer questions and concerns. Helped store management meet standards of service and quality in daily operations. Enforced company policies and regulations with employees. Education

Cyber Security : Cyber Security Expected in 03/2024 Denver Community Collage - Denver, CO

High School Diploma 09/1992

COBach # 3 - Chihuahua Mx

Languages

Spanish

Professional Working