Front Desk Assistant Manager
Resume:
Janaya Mills
Westminster, CO *****
***.*******@*****.***
• Demonstrate genuine hospitality while greeting and establishing rapport with guest.
• Guide guest through menus while demonstrating thorough knowledge of the food, beverages & ingredients.
• Precisely describes menu items and special offerings and appropriately identify drinks.
• Maintained dining room in clean, neat and stocked fashion.
• Relayed orders to kitchen by quickly and accurately recording guest selections and keying them into the sales system.
• Answered guest questions, brought items to tables and fetched drink refills in a timely manner.
• Accurately recorded orders and partnered with other team members to serve food & beverages that exceeded guest expectations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Cluvers - Westminster, CO
Present
Maintains staff by recruiting, selecting, orienting, and training employees. Front Desk Agent
La Quinta Inns & Suites - Westminster, CO
September 2022 to March 2023
check guests in and out of hotels, motels, and resorts. McDonald's Team Member
McDonald's - Denver, CO
January 2020 to April 2022
. Operating cashier
. Running Drive- thru
. Cooking
. House keeping
. Completing task
Housekeeping
Hampton by Hilton - Arvada, CO
October 2018 to April 2020
operations such as record-keeping or maintenance in an organization or a computer that make work possible but do not directly constitute its performance. Waitress/Shift Manager
TGIF RESTAURANT - Aurora, CO
September 2014 to July 2018
.Greeting
.Taking orders
.Making sure all needs are meet
.Engaging in small talk
.Checking frequently
Presents menu, answers questions, and suggests food and beverage items. Takes food and beverage orders.
Relays orders to kitchen and serves food to guests Monitors tables in assigned section ensuring all patrons are served. Clears and cleans tables; resets counters and tables. Computes bill and accepts payment; tracks sales receipts. Ensures tips are reported properly for tax processing. Maintains wait station by keeping area tidy and stocks glasses, silverware, and other related supplies. As a Shift manger
• Assign tasks to staff.
• Supervise staff throughout the shift.
• Monitor inventory levels.
• Order more inventory as needed.
• Ensure that enough staff members are present for the shift.
• Balance the cash register at the end of the shift.
• Manage bookings.
• Resolve conflict between staff members.
• Receive feedback from customers and resolve any complaints. Stocker mark down and Cashier
Ross Dress For Less - Aurora, CO
August 2015 to October 2016
Associates play the critical role of keeping the merchandise in our stores fresh so customers can find the items they want quickly and easily. Maintaining the sales floor for ease of customer shopping ensuring that merchandise presentation, and guest service standards are met. Server
Applebee's Restaurant - Aurora, CO
April 2015 to July 2016
.Greeting
.Taking orders
.Making sure all needs are meet
.Engaging in small talk
.Checking frequently
Presents menu, answers questions, and suggests food and beverage items. Takes food and beverage orders.
Relays orders to kitchen and serves food to guests Monitors tables in assigned section ensuring all patrons are served. Clears and cleans tables; resets counters and tables. Computes bill and accepts payment; tracks sales receipts. Ensures tips are reported properly for tax processing. Maintains wait station by keeping area tidy and stocks glasses, silverware, and other related supplies. Home Healthcare Aide
Sallis Home Care - Denver, CO
March 2013 to May 2015
Pcp Worker
.Preparing food
.Med
.cleaning
.Shower's
Prep cook/server
Waffle House Restaurant - Aurora, CO
2011 to 2013
.Greeting
.Taking orders
.Making sure all needs are meet
.Engaging in small talk
.Checking frequently
Presents menu, answers questions, and suggests food and beverage items. Takes food and beverage orders.
Relays orders to kitchen and serves food to guests Monitors tables in assigned section ensuring all patrons are served. Clears and cleans tables; resets counters and tables. Computes bill and accepts payment; tracks sales receipts. Ensures tips are reported properly for tax processing. Maintains wait station by keeping area tidy and stocks glasses, silverware, and other related supplies. Janitor
Chuck E. Cheese - Aurora, CO
February 2009 to 2010
Keeping build clean in a orderly condition. Using heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Education
CNA in Biology,Nursing
Community College of Aurora - Aurora, CO
August 2014 to September 2015
Trade in Cosmetology and Nail Tech
Pickens Technical College - Aurora, CO
October 2012 to May 2013
High school or equivalent
Hinkley High School - Aurora, CO
August 2009 to May 2012
Skills
• Waitressing, Cashier,Stockroom,Retail,House cleaning, CNA, and PCP (7 years)
• Cleaning
• Housekeeping
• Filing
• Guest Services
• Restaurant Management
• Heavy lifting
• Sales
• Customer service
• Retail sales
• Conflict management
• Cash handling
• Operating systems
• Typing
• Shift management
• Cash register
• Serving
• Guest services
• Cooking
• Hospitality
• Restaurant experience
• Supervising experience
• Databases
Certifications and Licenses
Food Handler
Assessments
Cleaner fit — Proficient
August 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Front desk agent (hotel) — Completed
August 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Completed
Security guard skills — Proficient
February 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
February 2023
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
KEY SKILLS
• Friendly waitress
• Superior work ethic
• Safety expert
• Professional
• Team leader
• Excellent
• Great money handling
• Customer Focused
• Dedicated
*Communication *Multitasking *Prioritizing.
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