Samuel Ntui-Ebob

Waukee, IA ***** 301-***-**** ad1m8x@r.postjobfree.com

Summary

Well-qualified Sales Associate familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales. Highly skilled Brand Ambassador with 2-3 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation.

Skills

Sales Expertise

POS Transactions

Revenue Generation

Adobe Photoshop Expertise

Store Displays

OneNote

Microsoft word

Self-Motivated

Calm Under Pressure

Customer Relations

Networking

Experience

CUSTOMER SERVICE REPRESENTATIVE 07/2023 - Current Mom's Meals - Des Moines, IA

Took Inbound and Outbound calls assisting customers with the best customer services I could offer. Handled customer's personal information making sure they are well secured in private. Responded to customer needs through competent customer service and prompt problem-solving. Assisted call-in customers with questions and orders. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. Logged call information and solutions provided into the internal database Analyzed customer feedback for process improvements to achieve long-term business objectives. BRAND AMBASSADOR 03/2023 - 07/2023

Instagram

Conducted consumer surveys and analyzed purchasing trends Introduced field recruiting at industry events to attract new workers and customers Assisted customers with product selection based on individual needs and preferences Collaborated with sales staff to identify target customers, promote products and increase sales Developed and executed promotional campaigns to drive brand awareness and sales Established and maintained positive relationships with customers. SALES ASSOCIATE 03/2022 - 11/2022

Menards - Grimes, IA

Generated new sales leads to achieve and exceed monthly sales goals Met existing customers to review current services and expand sales opportunities Generated advertising brochure for vendor use

Achieved or exceeded company-defined sales quotas

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

SALES ASSOCIATE 11/2020 - 01/2021

H&M - Anne Arundel, MD

Generated new sales leads to achieve and exceed monthly sales goals Met existing customers to review current services and expand sales opportunities Answered customer questions about sizing, accessories, and merchandise care Achieved or exceeded company-defined sales quotas

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases

Performed effectively in a self-directed work environment, managing day-to-day operations and decisions Solved customer challenges by offering relevant products and services. SECURITY OFFICE 04/2020 - 07/2020

Howard General Hospital - Howard, MD

Completed full building and grounds patrols to spot and investigate concerns Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties Regulated vehicle and pedestrian traffic onto building grounds Oversaw daily monitoring and patrolled buildings, grounds, and work sites Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors Checked and verified photo identification prior to granting facility access Responded quickly to emergency situations to assess and deflect issues. Education and Training

Monroe College - New York Associate of Science

Human Resources Development, 04/2022

Paint Branch High School - Burtonsville, MD High School Diploma 06/2018

Languages

English and French