Rebecca Parker

Well organized, creative, and

proven marketing profession-

al. Experience working with

and across sales teams and

well as external clients and

agencies on creative, editori-

al, strategic, and tactical lev-

els. Significant negotiation

experience. Track record of

delivering unique and effec-

tive content. Impressive his-

tory of planning and execut-

ing marketing campaigns.

PHONE:

580-***-****

EMAIL:

ad1m8w@r.postjobfree.com

Profile

CONTACT

Seeking new challenges in customer service, sales, or management. Looking for a company in which I can use my current skills to make a difference in customer satisfaction, retention, and growth. Passionate on helping people and their health and life insurance needs. I thrive in a challenging environment and utilized my persistence, eye for detail and resourcefulness to solve problems. I have the ability to acquire and assimilate new information quickly and effectively mak- ing me highly adaptable to changing environment and able to under- take any new responsibilities with a positive outlook. As a hardworking, results orientated and committed team player I am seeking to establish my career in a role where I can make a long- lasting career fulfillment by exceeding business objectives a part of a professional team. Committed to ongoing professional development. I am motivated by the opportunity to advance my skills in a dynamic environment

Professional Development

Medicare Claims Tier 2 Part A/B Specialist.

Durable Medical Equipment Claims Tier 2 Specialist. Part D and MAPD enrollment Tier 2 Specialist.

Web Chat.

DMEPOS Specialist.

Core Competencies.

Technical Support

Team Leadership

Call Center Operations

Presentations

Problem Solving

Quality Control

Documentation

Customer Relations

Project Management

Health and Human Services

CCO Centers for Medicare and Medicaid Services

Pilot Workforce Team Supervisor

General Dynamics Information Technology

December 2007–July 2017

The Plotwork Force Team Supervisor

Talented people manager and IT professional and improving team performance on customer service skills metrics and service level agreement delivery. Able to motivate teams. Proactive, goal oriented, energetic, positive and a master trouble shooter. I have sharp focus on developing and implementing process improve- ments to drive company growth and technical innovation. Exuding excellent interpersonal and communica- tion skills. Having a strong work ethic and ability to effectively handle pressure without compromising quality service.

• To create and effectively write innovative ideas and improvement processes for the Contact Center Op- erations for the Entire United States.

• Plan and organize creative events and campaigns and manage and implement the new Pilot Programs.

• Analyze Daily/Weekly Calls for quality assurance.

• Manage call Average Handle Time by daily and weekly call monitoring and coaching employees on quality and customer services.

• Handle Automated SQL queries to pull and track historical calls and performance metrics for new Pilot process from Center for Medicare and Medicaid Services National Imitative.

• Build and implement models to forecast tasks and staffing needs for different call center requirements.

• Analyze different operational metrics to identify emerging trends and make changes to the models

• Monitored and quality checked by deadlines for timekeeping Del-Tek time system.

• Managed 15-20 employee’s attendance and behavior disciplinary actions weekly.

• Identified training needs and made recommendations to managers.

• Distributed and maintained equipment and materials.

• Obtained network passwords and security badges for trainees.

• Tracked the candidate's progression and instructed them on the proper call center procedure.

• Responsible for new hire orientation.

PINNACLE CAREER INSTITUE

Business Administration Degree

Lawrence Kansas

UNIVERSITY CALIFORNIA RIVERSIDE

Modern Political Ideologies

Riverside California Riverside

HASKELL INDIAN NATIONS UNIVERSITY

Native American Studies and Business Administration Lawrence Kansas

CALIFORNIA INDIAN MANPOWER CONSORTIUM

Entrepreneur Small Business and Economic Development Degree Sacrament California

GREEN BELT SIX SIGMA CERTIFICATION CCO OPERATION FOR CMS. Lawrence Kansas

CALIFORNIA BAPTIST UNIVERSITY

English Writing Proficiency

Riverside California

DQ UNIVERSITY

Associates in Native American Studies

Davis California

PROFESSIONAL REFERENCES

General Dynamic's Information Technology

Www.theworknumber.com Employer code 12184

Phone # 1-800-***-****

Mike Tannenbaum 703-***-****

Aaron Prices 785-***-****

Sha’Fawn Morrison 913-***-****

California Indian Manpower Consortium 916-***-**** Alex Haskins 785-***-****

PERSONAL REFERENCES

Brian Stoner 405-***-****

Corinna Hale 785-***-****

Contact this candidate