***** **** ***, ***********, ** ***** * 207-***-****

*ad1m8p@r.postjobfree.com

Professional Summary

Skilled Patient Service Representative adept at working as member of care team providing exceptional patient services. Greet patients, complete registrations, and verify insurance coverage. Offer strong attention to detail and high accuracy, professional attitude, reliable nature, and ability to handle confidential and sensitive information with care.

Skills

Clinical data entry Healthcare system navigation

Multitasking Verbal communication

Attention to detail Problem-solving

Insurance verification

Experience

Pen Bay Pediatrics – Rockport, ME

Patient Service Representative

Provided front desk support and customer service satisfaction to patients, with courtesy, respect and professionalism.

Obtained and accurately entered demographic, clinical, and financial data into computer system.

Answers telephone promptly and politely provides information and assistance.

Investigated patient inquiries thoroughly to achieve a satisfactory resolution.

Respected the rights of patients and maintained confidentiality.

Attended on-going training and professional development courses to become aware of new developments in healthcare.

Northern Light Main Coast Hospital – Ellsworth, ME

Release of Information Specialists

Collaborated well with team members to carry out daily assignments and achieve team targets.

Received and maintained incoming mal, packages and deliveries.

Developed and communicated standard operating procedures to team.

Ordered, organized and rotated supplies.

Filed records to keep system efficient and information organized.

Protected businesses from unnecessary liability by carefully following security and safety.

OnProcess Technology – Belfast, ME

Customer Service Representative

Helped resolve product returns, responded to shipping inquiries and answered ordered status questions.

Engaged with customers to understand and resolve issues and answer product questions.

Greet customers, repeated orders back to customers accurately, provided samples, and warranties.

Processed orders and coordinated delivery schedules to meet customer needs.

Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers.

Demonstrated in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives.

Updated accounts with customers’ current personal and purchasing information.

Accurately prepared and processed forms to change customer service levels.

Hamilton Marine – Searsport, ME

Receiving Department

Kept inventory levels optimized and supplies for forecasted demands.

Reviewed activities regularly to identify opportunities for improvement.

Protected business from unnecessary liability by carefully following security and safety standards.

Managed daily tasks consistently and sough out opportunities to go beyond requirements and support business targets.

Education

Mount Desert Island High School Diploma 1983

University of Maine Augusta Degree 1999

References

Morgan Nickerson (referral) 207-***-**** Michaele Palmer (work) 207-***-**** Scott Davis (friend) 207-***-****

Contact this candidate