CHINTAN JOSHI

Contact no: +1-778-***-**** Email address: ad1m8j@r.postjobfree.com

Professional Summary

10+ years of Experience as Team Support, Sales Support & Planning

• Extensive experience in supporting team goals and providing help with planning

• Key team player with number of accolades for being the best team member

• Extensive knowledge of vehicles, mass furniture retail & vacation / holiday packages

• Excellent communication and customer service skills to ensure accurate and time delivered customer orders Experience Summary

Vacation consultant with Greater Canadian Rail-tour company (Rocky Mountaineer) (July 2022 till date) Key achievements:

• Achieved package tour sales targets for the period of 2023 within the first quarter of my tenure

• Aligned team members to create clear and precise communication strategy for guest call handling

• Received customer service satisfaction ratings from several customers for being a thorough professional Job duties and responsibilities:

• Provide all relevant information on travel destinations

• Book tickets, hotels, sightseeing and transfers

• Organize accommodations and ground transportation services

• Recommend travel tips to ensure safety

• Find the most suitable travel package according to client’s needs

• Facilitate travel for multi-destination trips & advise and plan group travels Promoted to be a Team Support Team with Ikea-Richmond, BC (Mar. 2021 – Nov. 2022) Key achievements:

• Promoted to be a team support in 6 months of joining

• Initiated cross training of team members to be able to support staff shortage

• Initiated new POS points to minimize delays and risks related to order and deliveries

• Key support in Bin Planning (replenishments) & forecasting sales to optimize in-store inventory Job duties and responsibilities:

• Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy.

• Scheduling deliveries to eliminate negative business impact & maintaining an ongoing awareness of daily and weekly service/delivery targets.

• Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following policies and routines.

• Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans

• Identifying issues and gaps in process and supporting the team to help find resolution & Assisting team members with additional duties, as required.

Returns and Exchange Co-worker with Ikea-Richmond, BC (Sept. 2020 – Mar. 2021) Job duties and responsibilities:

• Handle all Exchange & Refund customer transactions accurately, efficiently and whilst providing highest standards of Customer Service.

• Handle complaints and claims in a friendly and efficient way creating a positive experience for our customers.

• Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.

• Contribute to the Exchanges and Returns action plan and take ownership for allocated deliverables.

• Prepare daily / weekly / monthly reports of transactions at the Exchange & Refund Desk for reconciliation purposes. Warehouse Associate with Amazon Fulfillment Services, Inc – YYZ4 - B r a m p t o n, Ontario (Sept. 2018 – Jan. 2019) Job duties and responsibilities:

• Releasing and delivering customer orders in an accurate and timely manner.

• Stowing items into a bin, picking customer orders, packing these orders, sorting items, and placing packages on to trucks.

• Managing the weekly replenishment process and customer order fulfillment process.

• Understand all aspects of your role and to follow specific safety, quality and production standards in order to meet the customer demand.

Car Sales related experience:

Have sold cars in 4 countries (Canada, Bahrain, UAE & India) to enhance my passion for cars and creating remarkable guest experience

Product Advisor with Westminster Toyota - New Westminster, B.C. (Jun. 2019 – Mar. 2020)

Retail Sales Officer (automobiles) with Ebrahim K. Kanoo. - Toyota, Bahrain (Jun. 2014 – Feb. 2018)

SME fleet & Retail Sales executive with Al Futtaim Motors - Toyota, Dubai, U.A.E. (Sept. 2011- Mar. 2014)

Sales Consultant with Auto Hangar, Linkway Honda - Mumbai, India (Apr. 2009 – May 2011) Job duties and responsibilities in Car Sales:

• Selling both new and used cars as well as finance and related products to the customer.

• Marketing and promoting add on such as finance and insurance protection etc...

• Meeting customers face to face and holding sales discussions about cars with them.

• Negotiating terms and conditions of sales agreement with prospective customers

• Explaining car finance options to customer in a clear and easy to understand manner.

• Help customer make an informed decision about their purchase of vehicle & interacting with customers understanding their needs and providing comprehensive solutions.

• Handling customer queries and providing solutions, maintaining customer relation, and adding on to customer database.

• Assuming responsibility for the entire sales process, including Getting to know the client via an in-depth interview. Accommodating the client's product preference via presentation and demonstration.

• Preparing the client for ownership with a smooth and thorough delivery that accommodated all the client's expectations.

• Developing new business and leads and increased client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations and telemarketing.

• Prepare the client for ownership with a smooth and thorough delivery that accommodated all the client’s expectations.

• Make effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car.

• Maintain comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons. Professional Achievements & Trainings:

• Received Prius Hybrid Master Training Certificate.

• Received appreciation letters from customers for the best service provided.

• Received letters from company to achieve targets and appreciation for hard work and commitment.

• Have completed the GALLUP strength finder test of assessing 34 themes of talent of which have got Communication, Restorative, Input, Self-Assurance, and Positivity to be the five most dominant talents.

• Toyota Business to Business Sales Executive Induction: Have successfully completed a program of training and an assessment which concluded the course in Toyota Business to Business Sales Executive Induction from 20–24 November 2011

• Have attended the ‘4th Annual Customer Service Conference: The Secrets of Superior Service’ by Ron Kaufman in October 2015. Key Skills and Competencies:

Sales

• An ability to achieve and exceed targets.

• Able to work as part of a busy sales team.

• Ability to build a rapport with a wide range of people.

• Ability to prioritize and meet deadlines on multiple assignments.

• Treating all inquiries / potential customer professionally and politely

• Keeping an accurate administrative record of all the vehicles, products and services sold

• Previous related retail experience.

Personal

• Strong leadership, communication, and organizational skills

• A valid driver’s license & satisfactory driving record

• Unlimited resilience, drive, energy, and talent

• Self-motivated, positive attitude and a go getter

• Ability to build a rapport with the wide range of people from all social background.

• Willing to work at different locations, after work, weekends, and holidays. EDUCATIONAL QUALIFICATION

• Bachelor of Automobile Engineering with first class from Advanced Institute of Engineering and Management (2005 - 2009) COMPUTER SKILLS

• SAMS software (IPAY – ISELL), Ms. Office basics, Internet usage

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