Trina Duarte

Customer Service

San Angelo, TX

ad1m7z@r.postjobfree.com

+1-325-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Sales Associate

Performance Foodservice - Monroe, OH

October 2021 to Present

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from Customers, potential customer, or transfer to correct department

• Resolved customer information and complaints

• Assist customers with orders and recommend new products

• Pick product from warehouse when needed

• Responsible for tracking and creating FedEx/UPS orders

• Training new employees

Front Line Collection Specialist- Team Lead

Account Control Technology - Middletown, OH

September 2017 to October 2021

• Make outbound and receive in bound calls trying to collect delinquent student loans.

• Supervise team and help make sure they are on track to meet monthly goals.

• Send mid-day as well as end of day reports.

• Assist manager to make sure team is staying productive and on pace to reach monthly goal.

• Train new team members

Receptionist

The Winfield at Middletown - Middletown, OH

February 2020 to June 2021

• Greet Families as the enter building

• Schedule visitations (during Covid)

• Answer phones

• Record employee and visitors temperatures

• Assist in taking meals to residents in help was needing.

• Assist in transporting residents back to their rooms if help was needed

• Send End of Shift report to appropriate managers

• front office

• Welcomed visitors and guests

• Assisted in signing in/out Residents

• Answered phones directed visitors and took messages

• Faxed, copied, and scanned documents

• Train new employees

General Manager

Rodeway Inn - San Angelo, TX

June 2007 to October 2017

Over see operation of the hotel.

• Make sure employees are using their time in an efficient manner.

• Process daily reports as well as answer all email.

• Hire employees as needed.

• Verify employee hours and send bi-weekly payroll report to accountant to make sure employees are paid are on time.

• Work on group contracts to make sure the hotel stays filled.

• Help employees any where they are needing help.

• Prepared payroll

• Managed and trained new hires

• Accounts Payable and Accounts Receivable

Assistant Manager

Old Time Pit Bar B Que - San Angelo, TX

March 2005 to April 2007

• Over see employees in the absence of the General Manager.

• Make weekly schedules for the employees.

• Perform any task the general manager ask of me.

Customer Service Representative

Sitel Corporation - San Angelo, TX

March 2003 to March 2005

• Answer calls

• Help customers with any issues they are having with their credit card. Education

High school or equivalent

Lake View High School

Skills

• Management (10+ years)

• Data Entry (6 years)

• Multi-Line Phone System (10+ years)

• Customer Service (10+ years)

• Clerical (5 years)

• Cash Handling (10+ years)

• Accounts Receivable (4 years)

• Accounts Payable (4 years)

• Front Desk (10+ years)

• Host/Hostess

• Driving

• Supervising Experience (5 years)

• Assistant Manager Experience (3 years)

• Office Management

• Phone Etiquette (10+ years)

• Management

• Inventory control (3 years)

• Office experience

• Quality inspection

• Hotel experience (10+ years)

Awards

Choice Hotels Gold Award

February 2014

Being ranked in the Top 15% in guest satisfaction. Choice Hotels Platinum Award

February 2015

Being ranked in the Top 3% in guest satisfaction

Choice Hotel Platinum Award

February 2016

Being ranked in the top 3% in guest satisfaction

Booking.com

February 2015

Having guest reviews higher than 8.0

Booking.com Award

February 2016

Having Guest Reviews higher than 8.0

Choice Platinum Award 2017

February 2017

Ranked in the Top 3% in the nation for guest satisfaction. Booking.com Award 2017

February 2017

Ranked 8.9 in Guest Satisfaction

Certifications and Licenses

Choice Hotel General Manger Certification

July 2016 to Present

Successfully completed Choice Host General Manager certification.

Contact this candidate