LYNDA KNOX

**** *********** *** **** *****, TX · 405-***-****

Email · ad1m7s@r.postjobfree.com

QUALIFICATIONS SUMMARY AND OBJECTIVE

Highly motivated, self-managed and personable business professional with over 15 years of experience in account management, sales processing and call center operations seeking a position to utilize my current skills in a highly diversified company that employs growth, opportunity and development.

PROFESSIONAL EXPERIENCE

06/06/2019- Present: Department of Insurance Texas, Certified Texas All Lines Adjuster (License No: 2413578), Certified Florida (License No: W588980) Fire Certified, Auto Certified

10/2021 – 03/2022 Report Processor, DMI (Newbold)

09/2020 – 07/2021 Special Loans Administration, DMI (Newbold)

09/20/2018- 03/15/2019: Legal Assistant, & Legal Mail Dept, United States Federal Government/SBA, Fort Worth, TX-40+ hours worked per week

Communicates clear and concise information to management, co-workers, or outside parties in a courteous and professional manner.

Using desktop computers and Microsoft Office software programs to prepare and/or update documents, such as correspondence, electronic spreadsheets, or databases in the performance of daily duties.

Maintaining or safeguarding documents/records containing sensitive or confidential information in a business environment, such as documents containing personal financial information or Personally Identifiable Information (PII);

Preparing or proofreading legal documents, making sure they are scanned within the system, stamping incoming mail, preparing folders for all incoming mail.

Reviewing for completeness (or processing) loan and/or real estate documents throughout the collateral department.

Review legal or loan documents for completeness, accuracy, and compliance to assist individual borrowers with residential and/or business loans.

Perform clerical functions, which include answering inquiries promptly, handling sensitive information securely and professionally, and dealing with controversial issues tactfully.

Contacting displaced families to assist with setting an appointment to review and sign all loan documents to one of the disaster centers throughout the effected state in a timely manner.

Following all (TCPA Compliance) Telephone Consumer Protection Act when calling.

02/09/2018-09/20/2018-Unemployed

10/20/2017- 02/09/18: Legal Assistant, United States Federal Government/SBA, Fort Worth, TX-40+ hours worked per week

Communicates clear and concise information to management, co-workers, or outside parties in a courteous and professional manner.

Using desktop computers and Microsoft Office software programs to prepare and/or update documents, such as correspondence, electronic spreadsheets, or databases in the performance of daily duties.

Maintaining or safeguarding documents/records containing sensitive or confidential information in a business environment, such as documents containing personal financial information or Personally Identifiable Information (PII).

Preparing or proofreading legal documents, making sure they are scanned within the system; stamping incoming mail, preparing folders for all incoming mail.

Contacting displaced families to assist with setting an appointment to review and sign all loan documents to one of the disaster centers throughout the effected state in a timely manner.

Following all (TCPA Compliance) Telephone Consumer Protection Act when calling.

Preparing, printing reports and shipping all loan packages to the local centers according to the appointments that were made.

Assisting the Team-Lead in error reporting, checking for any disputes, errors and or corrections needed for appointments that have been set by team members; answering questions that other team members may have.

“Improved efficiency of document disbursement throughout average of 43 team members”

Worked throughout the Appointment Center; Storage; Collateral Department; Legal Mail; Work Monday thru Saturday 10 hours a day for more than 60 hours per week during the months employed from October 2017 thru present

06/16/2013- 09/19/17: Head Designer, Creative Staging and Designs, Fort Worth, TX-40+ hours worked per week

Prepare clients’ properties for sale by suggesting changes that will create a look, or stage, that will increase potential buyers’ interest

meet with clients, assess the property, and make recommendations or implement improvements

worked with private homeowners, commercial property owners, and Realtors.

Supervised 5+ Designers

Contracted for Model 55. Designed for Apartments, Retirement Homes, Residential Condos & Homes.

Education

University of Central Oklahoma

Edmond, Oklahoma 1988-1990

Rose State Community College

Midwest City, Ok 2006-2007

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