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Customer Service Team Member

Location:
Lagos, Nigeria
Posted:
December 02, 2023

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Resume:

@

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,

TITILAYO OLORUNSUYI

ad1m7q@r.postjobfree.com

081********

Olowora, Berger Lagos.

Objective

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibiities and challenges.

Experience

Cycle Lending Company, Ikeja

2021 - 2023

Credit Risk Analyst

Reviewed customer's loan application in line with the company's credit policy. Screened loan request by evaluating clients' financial information, and presenting approved or rejected loans to management.

Approved loan applications based on applicants credit status and company policy. Managed inbound and outbound calls.

Developed and maintain work relationships with clients. Attended to clients complaints, problems, and providing solutions. Mentored, trained and oversees team members to work effectively and efficiently. Perform other duties as assigned.

Soko Lending Company, Ikeja

2020 - 2021

Credit Risk Analyst

Managed inbound and outbound calls.

Helped client with complaints and assisted with solutions. Approved/rejected client loan applications.

Reviewed the company debtors list.

Contact customers to remind them of their re-payment date. Maintained customers re-payment record's.

Grandiose Homes and Investment limited, Ipaja

2020 - 2020

Real Estate Agent

Provided guidance and assisted buyer to purchase landed property for the right price under the best time. Displayed and market real property to possible buyers. Determine clients needs and financial ability to propose solutions that suits them. Prepared necessary paperwork (contracts, leases, deeds, closing statement). FBN Insurance, Akure, Ondostate

2018 - 2019

Financial Advisor

Displayed and market the company's products and services to prospect customers. Resolved customer's problems by clarifying the customer complaints, determine the case of problem and selecting the best solution to solve the problem.

Developed interpersonal skills and strong relationship among customers. Prepared necessary insurance account, paperwork information and document.

Education

Adekunle Ajashin University Akungba-Akoko, Ondostate. 2012-2016

Bsc. In sociology

Skills

Good communication and interpersonal

Attention to detail

Problem solving

Good time management

Good decision making

Proficiency in Microsoft office suits

Customer service

Team player

Good analytical skills

Languages

English

Reference

- ""

To be provided on request



Contact this candidate