Satish S – Cover Letter

+1-320-***-**** ad1m6u@r.postjobfree.com Permanent Resident South Windsor, CT

Date: 12/02/2023

Dear Hiring Manager,

I am writing to express my interest in Cybersecurity, and IT Management position within your esteemed company. With a robust track record in IT program leadership and a strategic mindset, I believe I can make a substantial impact in guiding your delivery initiatives with data insights.

A brief encapsulation of my expertise:

Strategic IT Program Leadership: My experience encompasses Product & Program Ownership, and Solution Architecture, with a history of leading high-performance teams to success. I've fostered partnerships with key players such as National Resilience Pharma, Cigna Healthcare, British Telecom, Kohls, and FedEx.

Digital Transformation: I have been at the forefront of large-scale digital transformations, with a keen focus on excellence in delivery of solutions including the establishment of tech development centers across global regions.

Innovation in IT Practices: My foundation in DevOps, Quality Engineering Centers of Excellence, and Problem Management is complemented by a passion for leveraging AI/ML and RPA to boost the efficiency and integrity of data management processes.

Key achievements pertinent to delivery include:

Strategic Business Growth through Data Excellence: Spearheaded initiatives that enhanced data utilization, leading to revenue increases of 30% to 200% across various business units.

Practices Innovation: Prior to the mainstream adoption of Agile, I implemented the SQUAD delivery model, enhancing development flow and quality. I also introduced shift-left methodologies to improve early-stage data validation and compliance.

Process Transformation with a Lean Approach: My execution of Design Thinking strategies has resolved complex issues, resulting in sustainable, compliant, and efficient data governance solutions.

My vision for Delivery Excellence includes:

Sustainable Data Practices: Advocating for "Engineering Digital Transformation" with a focus on ethical and sustainable management.

AI-Enhanced Data Stewardship: Driving AI-infused governance practices that enhance data quality and compliance oversight.

Cultivating Agility within Data Teams: Creating a delivery culture that mirrors a startup's agility, fostering innovative, solution-focused 'Go-Getter' data governance teams.

I am keen to explore how my background, skills, and strategic approach to data governance can align with and drive your organization's objectives. My resume, attached, offers a detailed view of my career accomplishments.

I look forward to the opportunity to discuss how I can contribute to your team.

Warm regards,

Satish S.

Satish Sangappa - Resume

+1-320-***-**** ad1m6u@r.postjobfree.com Permanent Resident South Windsor, CT

Profile Summary

Innovative, Dynamic IT Engineering & Program Leader, Product Owner adept at swiftly grasping complex business and technological concepts and navigating matrixed organizations. Demonstrated excellence in leading high-performing teams across domains such as Pharma, Healthcare, Telecom, and Retail within clients like National Resilience, Cigna Healthcare, British Telecom, and FedEx. Proficient in leading large-scale digital transformation programs, CMMC 2.0 Level 2 Enclave program. Experience in establishing technology development centers across Latin America, India, and the US. Fostered trust among executive stakeholders, brokering consensus in challenging situations, and championing a DevOps culture with a flair for AI/ML and RPA technologies.

Accomplishments

Spearheaded a range of pivotal program initiatives encompassing Digital &Service Transformation, Mergers & Acquisitions Integration, and Data-Driven Analytics programs across various value streams .

Led the implementation of CMMC 2.0 Level 2 Enclave, orchestrating a Cybersecurity multidisciplinary team across Architecture, Infrastructure, Security, Quality, Legal, HR, and AppDev. Our collective efforts focused on the establishment of a robust AWS Gov. Cloud architecture, compliant with CMMC 2.0 and FedRAMP standards

DevSecOps and Automation: Set a roadmap on increasing automation from less than 20% to 70% over a 24-month period. Added innovative web enabled solution on Data leanage mapping and VM Monitoring with Nagios

Team Productivity: Applied gamification to bolster team morale and productivity. Enabled faster DevOps solutions

Cost Savings & Efficiency with Design Thinking and Problem Management strategies, realizing savings of over $800K and enhancing productivity by 25%.

Vendor Transition: Spearheaded transition from incumbent vendors, redefining QE as a new operating model.

Crisis Management: Executed COVID-19 impact mitigation strategy, enabling remote working within a week.

Telecom Solutions: Implemented Telco Billing Product across major telcos, encompassing 18 unique billing packages.

AI/ML Innovation: Designed Web Enabled ML solution for production data analytics enhancing quality effectiveness.

Gen AI: Initiated a PoC on internal chat bot on limited data set to collect data from 1000s of Process documents with objective to simplify document footprint using RAG and RLHF techniques

Agile Transformation: Proactively led an Agile transition from Waterfall to SAFe Agile model, encompassing training and scrum team structure realignment to value streams. Improving maturity from Crawl to Run over 2-year period

Recognized Excellence: Consistently honored with the Star Performer award for proactive planning and release management and Problem Management solutions.

Portfolio & Program Leadership: Oversaw diverse teams: AppDev, Quality Engineering, Cloud Operations, and DevOps. Leading multi-year initiatives with budgets exceeding $60M, teams of 200+ AppDev team spread across 4 RTE, 12 Scrum Teams and Acceptance and System Test Teams

Skills

•Agile Methodologies Agile Transformation Kanban SAFe Agile Scrum of Scrum

•Transformation across DevSecOps Automation Process Troubleshooting Problem Management

•Solution Architecting Road-Map Planning

•Vendor Transition Vendor Selection and Negotiation

•Leading Cross-functional Global Teams Building Efficient & High-Performance Teams Program Management

•Establishing Development Centre’s across Geo’s Resource Planning & Budget Management

•QE COE Validation Functional Testing Security Testing Performance Engineering

Certifications

SAFe Agilest 6 SAFe POPM MIT – Design Thinking Mindworks – Behavioral Economics and Psychology

Client Details

National Resilience, Pharma Global, USA

Product Owner Cybersecurity Automation Solutioning Sep 2023 to date

Led the implementation of CMMC 2.0 (NIST 800-171) for DoD compliance, safeguarding sensitive data and mitigating security threats

Collaborated with auditors and architects to identify gaps, define the product backlog with Epics/User stories and acceptance criteria, and partnered with technology teams for sprint prioritization.

Partnered with the Architects, Infrastructure team, and AppDev to finalize the solution stack with layers as in: Infrastructure (Cloud, Outpost, Z-Scaler), Security (Dragos, PaloAlto NW, Cortex), and other applications; managed continuous interactions and backlog refinements.

Employed the Agile framework for process optimization and used JIRA for maintaining epics & stories.

Oversaw a dynamic product backlog, emphasizing the prioritization of vital security features, policy changes along with stakeholder alignment.

Initiated and led targeted training sessions, fostering a team well-versed in Agile methodologies and best practices.

Provided transparent executive reports through JIRA & Confluence dashboards, enhancing communication

Reduced Internal audit findings by about 30% through proactive prioritization of critical Epics & Stories

Led automation strategies for Computer Systems Validation (CSV) and Operational Automation. Applied 5 phase tool selection approach involving Stakeholder interaction, Identifying automation needs, Vendor assessment, Tools assessment, Selection and implementing pilot solution using UiPath, Robot Framework. Key applications in-scope: LIMS, EM, CDS.

Cigna Healthcare Windsor, USA

Engineering, IT Leader, Technical Program Delivery, CoreOps BU Jul 2016 to Sep 2022

Led a diverse portfolio of programs, including mergers and acquisitions, digital transformation of Provider Management systems, Provider Database replatforming, and Claims Adjudication, leading the conceptualization of minimum viable product features, as well as planning Program Increments and Sprints.

Championed an Automation-First strategy, significantly boosting automation coverage from under 20% to over 70% in regression testing, and achieving 40% in-sprint automation, ensuring adherence to delivery schedules

Pioneered innovative solutions, including the implementation of a Component-Based Automation Framework, Machine Learning-driven analysis of Test Data from Production Databases, and a DevSecOps-first pipeline, which collectively enhanced program delivery efficiency and met the client’s transformative goals

Implemented Corrective and Preventive Action (CAPA) methodologies following product releases to enhance process efficiency, scenario coverage, and overall team productivity.

Team Management & Development: Guided multifaceted engineering team of 180+ professionals, managing talent acquisition, onboarding, and alignment of scrum teams, while prioritizing the growth and career development of the team members

Led the transformation of team skills to align with emerging demands, creating new growth opportunities within the account

Agile Transformation: Successfully transitioned teams from Waterfall to Agile methodologies, Training and setting up best practices. Applied Kanban and Sprint Scrum approach for teams as needed

Transition Management, spearheaded transition from vendors, established GDC and initiated organization change management and setting up delivery operating model

FedEx Memphis, USA

Technical Program Delivery, GTM Jan 2014 to Jul2016

Lead release planning for six major release rollouts, prioritizing performance, and security testing.

Assessed project resources, environment, tools and technology required for applications in each release

Conducted project kick-off meeting, pro-actively work with teams on progress and provide updates to clients

Conducted training session with onsite and offshore team on transportation domain and architecture

Provided detailed insight on new application for project proposals work with practice teams and develop Proof Of concepts along with ROI details, conduct client meeting for new project

Lead Security testing effort, perform false positive analysis with experts and developers to address the issues

Lead Performance testing effort, identify potential load and stress test scope for each release based on new changes

Fostered executive-level collaborations, ensuring stakeholder satisfaction and effective risk mitigation.

Leading a team of 150, ensured on-time delivery while managing intricate project timelines and milestones

Transition Management, spearheaded transition from vendors, established GDC and initiated organization change management and setting up delivery operating model

Kohls Milwaukee, USA

Portfolio Delivery and Transformation Aug 2012 to Dec 2013

Establish QCoE practice covering Functional, Non-Functional, Process Change Management, Release management and Automation. Critical program part of scope spread across eCommerce re-platformation, Buy Online, Pickup In-Store (BOPUS) initiatives, Merchandise re-platformation.

Delivered business critical Migration program of Bluemartini to ATG Web Commerce for a better scalable and

robust and secured platform. It was a signature program for Kohls as all the future enhancement and roadmap was based on the success of this migration

Handled customer concerns on productivity though E2E Training on Architecture and Data Flow along with team re-alignment

Led other program initiatives such as Buy Online Pickup In Store and Digitize Kohl’s Cash Coupon, SEVA automation a financial data validation

British Telcom London, UK

Enterprise Release Leadership and Process Transformation Nov 2007 to Jul 2012

Directed delivery across 14 significant releases, each being a success without executive escalations.

Pioneered multiple process transformations, and Continuous Improvements resulting in over 30% time savings.

Initiated a Design Assurance Process to pre-identify significant programs requiring early funding and approval, collaborating with business stakeholders and architects to ensure delivery met scope, time, and budget expectations

ADDITIONAL EXPERIENCE:

Managed the V21 OSS project a Domain Management Platform at BT, UK.

Served as a Product Architect for customer-care and billing product in Amsterdam, Netherlands, and Tata Telecom, India.

Education & Credentials

Bachelor of Science in Electronics and Communication, Bangalore University, Bangalore

Certified SAFe Agile 6 and Certified Project Management Professional (PMP), Safe POPM Certification

Engineering the Digital Transformation – White Belt Certification

Design Thinking from MIT, Behavioral Economics and Psychology from Mind Works

AWS Cloud Practitioner Certification (In-progress)

President of Nathan Hale Toastmaster Club

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