Administrative Support Quality Assurance

Rhonda DeLaughter

***** ********* ***** ******, ** 77365 281-***-****

ad1m6t@r.postjobfree.com

PERSONAL SUMMARY

A reliable and adaptable individual with excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. Detail-oriented and possesses strong interpersonal organizational and time management skills. Flexible and hardworking with the drive to succeed.

EDUCATION

Associate of Applied Science

Certificate in Administrative Support-Medical Specialty

Certificate in Business Operations Assistant

EXPERIENCE

Elevate Patient Financial Solutions

Disability Advocate

March 2023 – Present

Collaborate telephonically with individuals who have pending applications for Social Security Disability Benefits (SSI/SSDI)

Gather all required documentation to include state, federal and medical treating sources

Ensure claimants most current information is secured with all required agencies to include, company systems, stated and federal agencies

Receive inbound and placing outbound calls

Review and process medical documentation for submission

Research methods to overcome roadblocks in the SSI/SSDI application and follow up process

Curative Inc. The Woodlands, Texas

Testing Site Specialist

Dec 2020 - Aug 2022 (site closed)

Setting up and preparing testing site

Checking people in for an appointment and directing walk ins

Tracking and reporting key data points

Assist with making appointment, entering insurance information etc.

Participate in training/retraining and continuing education programs

Adhere to quality assurance procedures

Maintain all HIPAA standards

Comply and understand with applicable federal, state, and local laws and company policies

Right at Home, Kingwood, Texas Caregiver

Jan. 2018 – April 2020

●Provided in home care to elderly and disabled individuals which included companionship, personal care, meal preparation, light housekeeping, and laundry

●Completed outside of the home errands or tasks needed by the individual

●Performed necessary medication assistance for the individual if needed

Visiting Angels, Humble, Texas Caregiver

Feb. 2007 - Jul. 2008

●Provided in home care to elderly and disabled individuals which included companionship, personal care, meal preparation, light housekeeping, and laundry

●Completed outside of the home errands or tasks needed by the individual

●Performed necessary medication assistance for the individual if needed

Fort Bend County Social Services, Rosenberg, Texas Eligibility Worker

Jul. 2000 - Aug. 2006

●Interviewed Fort Bend County residents in need and determined client’s eligibility for emergency assistance with household hardships

●Completed certain client related tasks including assisting clients in budgeting of personal finances, paying bills on their behalf, and maintaining records of all expenditures

●Collected required personal documents to complete the screening process as well as entering and retrieving system data

●Performed home visits, provided case management back up, and managed calls to clients, agencies, and vendors

●Participated in activities and duties related to emergency management during local state of disaster as directed by appropriate county manage

QUALIFICATIONS & SKILLS:

Demonstrated ability to type 50 words per minute with accuracy

Proficient in Microsoft Office applications

Punctual and Professional

Customer Service Skills

Detail Oriented

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