Customer Care Technical Support

Personal Profile

Name : Prasenjit Bayen

Father’s Name : Shri Kartick Bayen

Date of Birth : 06.04.1989

Gender : Male

Marital Status : Unmarried

Cast : Bengali

E-mail ID : ******************@*****.***

Mobile : 701-***-****/851*******

Nationality : Indian

Present Address : B232/F1958

Gujarat Housing Board

Pandesara

Surat-394221

Academic Record:

1.I have passed Higher Secondary from Khalna Rai Radha Gobinda Institution with 58.04% marks in the year 2006.

2.Diploma in Computer management in 2007 from APTECH

3.Currently pursuing BCA from Ignou.

Additional Qualification

1.Operating packages as like DOS & windows.

2.Office packages as like MS- WORD & MS-EXCEL.

3.Operating ERP base Packages Livewire Soft.

4.Internet & E-mail.

5.Operating Packages Hard & Soft, Livewire Erp, SAP F1 module

6.JavaScript, Html, Dhtml, Access.

Languages Known : Bengali, Hindi and English. (Speak, Read and Write)

Work Knowledge:-

1.Bizcrank Solutions Pvt Ltd.

From Jan 2021 till date

Bizcrank Solutions is Technical Support Provider for US citizens, we get calls from US for the email issues or computer issues and we resolve the issues over the phone. We provide technical assistance and support to them (US Citizens) for long 1 year,2 year or 3 year.

2.Patron Management Services Pvt Ltd.

From March 2018 to Dec 2021

Patron Management Services Pvt. Ltd. is based in UK (Stanmore Middlesex) its bathroom selling company - I am working here as customer care executive, receiving calls from UK regarding after sales query – also sales query – replying to emails to the customers also doing chat with the customer regarding sales query and also sales query.

3. From September 2007 – February 2018

FurnitureinFashion

Furniture in Fashion is Furnitune selling company in UK.

I used to provide solutions to the UK Customer regarding their order, their product, through phone calls and also through emails. We also used to support our customer through chat support and reminder emails. Voice and non-voice supports we used to provide.

4.From Jan 2017 – August -2017

Rhi International Ltd.

I worked here as a customer care executive and dialed for credit card process similar to a lead generation process or a survey for 6 months.

5.From March 2012 to Dec-2016

Softcall Infotech Pvt. Ltd.

Started working here as a customer care executive after 6 months I am been promoted to team leader position in the same unit for online education process. Now I m working in tech support from the last 7 months in tech support in the same unit

6.From April 2011 to Dec 2011

Icube Infotech Pvt. Ltd.

As a customer care executive In Us Process. It was data collection process from US Government Officials to create website that is called power almanac.

7.From Dec 2010 to March 2011

Skylark Infocomm Pvt. Ltd.

As a Customer Care Executive in Canada Process as a mortgage broker & loan provider to the Canadian people for the industry Skylark Infocomm Pvt. Ltd.

8.From April 2010 to Nov 2010.

Phoenix INC

As a dialer of debt collection US based processing unit. In the absence of team leader or the main closer I worked as a closer in the same unit.

9.From October 2008 to March 2010

M/s Gupta Synthetics Ltd.

A manufacturer of POY, FDY, TEX. CRIMP YARN. Working as a Accountant Assistant (COMMERCIAL) looking after commercial & sales tax and excise works, Service Tax.

10.From April 2006 to Sept 2008

M/s Luthra Dyeing & Printing Mill

Preparation inwards & outwards entry in books day to day

Store ledger

Monthly stock statement

Dispatch finished goods

Maintain books of account

Preparation salary sheet & distribution

Arrange of transport

Current Salary – Rs.32000 monthly + travelling allowance Rs.2500 = Rs. 34500.00

Prasenjit Bayen

Mobile: 701-***-****

Place:- Surat

Date:- 17/12/2022.

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