Charlene Oakley

*** **** **** ******, ******, NEW YORK 12508

To be given the opportunity to present my skill set as an asset to your organization. ad1m65@r.postjobfree.com

919-***-****

Seeking an opportunity to demonstrate my skills as an asset to your organization.

Work Experience

Customer Support Specialist (Call Center)

Continuum Global

November 2019 to August 2021

Assisted the customer with insurance breakdown for the true out of pocket, gap phase, and deductibles preauthorizations, ordering of medications, and taking payments. Manager Assistant

Lewis Enterprises LLC - Henderson, NC

October 2012 to Current (Remote)

Oversee the day-to-day operations of a Restaurant, Hotel and six rental properties. As well the activities of workers, hire, train and evaluate new employees. Distribute and configure payroll, bill pay, accounts receivables and payable. Receive rent payments, input all data, prepare reports, implement budgets. Answer phones, respond to complaints. Oversee the work of clerical and support staff.

Quality Assurance Coordinator (Call Center)

BIOMET - Parsippany, NJ

March 2000 to March 2012

Provide technical support for Durable Medical Equipment related to Bone Healing Fractures and Spinal Trauma, in both English and Spanish. Relate customers' experience to the Product Engineer. Administrative Assistant/Receptionist

CSS Laptop Service Center - Parsippany, NJ

February 1998 to Dec 1999

Coordinated receipt of equipment for upgrade & repair. Handled customer calls and walk-ins. Order supplies, Accounts Payables, Receivables, Maintain front Lobby, Meet and Greet Customers.

Receptionist/Administrative Assistant

TOSHIBA - Parsippany, NJ

May 1996 to February 1998

Supported front desk for an educational training site. Provided administrative support for technicians. Receptionist/Intake

Northern Manhattan Improvement Corp - New York, NY May 1988 to May 1996

Supported front desk of non profit. Assisted Spanish speaking tenants in court matters. Payroll Clerk

Bell Communications Research - Parsippany, NJ

May 1986 to May 1988

Performed daily & weekly clerical operations to generate checks.

Back OfficeClerk & Foreign Reconciliation Clerk

Chase Manhattan Bank - New York, NY

May 1980 to May 1986

Assisted Brokers/Traders in confirming sales and purchases. Provided assistance in balancing foreign accounts by preparing data entry reports

Education

Business Administration/Public Relations

Virginia State University - Petersburg, VA

January 1979 to January 1981

Accounting/Business Administration

Northeastern University - Boston, MA

January 1977 to January 1979

Skills

Microsoft Office, Excel, Agile,AS 400, Boss, Lotus Notes, Quickbooks, Administrative Assistant, Marketing, Outlook, Payroll

Additional Information

Hospital Coding, ISO 9001,Medical Billing.

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