Administrative Assistant Call Center
Resume:
Charlene Oakley
*** **** **** ******, ******, NEW YORK 12508
To be given the opportunity to present my skill set as an asset to your organization. ****************@*****.***
Seeking an opportunity to demonstrate my skills as an asset to your organization.
Work Experience
Customer Support Specialist (Call Center)
Continuum Global
November 2019 to August 2021
Assisted the customer with insurance breakdown for the true out of pocket, gap phase, and deductibles preauthorizations, ordering of medications, and taking payments. Manager Assistant
Lewis Enterprises LLC - Henderson, NC
October 2012 to Current (Remote)
Oversee the day-to-day operations of a Restaurant, Hotel and six rental properties. As well the activities of workers, hire, train and evaluate new employees. Distribute and configure payroll, bill pay, accounts receivables and payable. Receive rent payments, input all data, prepare reports, implement budgets. Answer phones, respond to complaints. Oversee the work of clerical and support staff.
Quality Assurance Coordinator (Call Center)
BIOMET - Parsippany, NJ
March 2000 to March 2012
Provide technical support for Durable Medical Equipment related to Bone Healing Fractures and Spinal Trauma, in both English and Spanish. Relate customers' experience to the Product Engineer. Administrative Assistant/Receptionist
CSS Laptop Service Center - Parsippany, NJ
February 1998 to Dec 1999
Coordinated receipt of equipment for upgrade & repair. Handled customer calls and walk-ins. Order supplies, Accounts Payables, Receivables, Maintain front Lobby, Meet and Greet Customers.
Receptionist/Administrative Assistant
TOSHIBA - Parsippany, NJ
May 1996 to February 1998
Supported front desk for an educational training site. Provided administrative support for technicians. Receptionist/Intake
Northern Manhattan Improvement Corp - New York, NY May 1988 to May 1996
Supported front desk of non profit. Assisted Spanish speaking tenants in court matters. Payroll Clerk
Bell Communications Research - Parsippany, NJ
May 1986 to May 1988
Performed daily & weekly clerical operations to generate checks.
Back OfficeClerk & Foreign Reconciliation Clerk
Chase Manhattan Bank - New York, NY
May 1980 to May 1986
Assisted Brokers/Traders in confirming sales and purchases. Provided assistance in balancing foreign accounts by preparing data entry reports
Education
Business Administration/Public Relations
Virginia State University - Petersburg, VA
January 1979 to January 1981
Accounting/Business Administration
Northeastern University - Boston, MA
January 1977 to January 1979
Skills
Microsoft Office, Excel, Agile,AS 400, Boss, Lotus Notes, Quickbooks, Administrative Assistant, Marketing, Outlook, Payroll
Additional Information
Hospital Coding, ISO 9001,Medical Billing.
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