SUMMARY

After graduating from Wayne community college with an Associate degree in Network

Management, I put my degree to use immediately. I did find work doing help desk at the college where I attended. Finally I was able to land a job with a wonderful company where I was able to further put my degree to use which currently I am full filling the role of senior advisor. I am looking to advance my career as soon as possible. EXPERIENCE

SENIOR ADVISOR * CONDUENT * AHA — 2019-PRESENT

*Keep customers informed of progress during the time that the customer has an issue.

*Make follow up calls, set commitments,

*Assist team members and provide support and solutions to customers in order to meet companies objectives

*Follow article to get customer to the cause of issue

*Take over and take ownership if need be

*Create Request tickets for engineers

*Solve software issues and if need be create repairs for customers Set up coaching, Team meetings, and one on one meetings Follow Smart plans and create smart plans for associates HELP DESK * JMA (CONTRACTED THROUGH WCC) * WCC — 2018 - 2019

*Assist students find there password

* change password if need be

* Create student account

* Change printers

* Used ticket system to create tickets for technical issues ad1m5l@r.postjobfree.com * 919-***-****

Michelle Futrell

412 Charles St Goldsboro NC 27530

CASHIER * SPEEDWAY DUDLEY, MT OLIVE NC 2016 - 2017

* *making cash transactions

* verifying cash

* drawer, giving change

* counting cash

* receipts

* completing cash reports

* Stock

* Clean inside and outside of building

• 2017 - Ged > Wayne Community College

• 2019 - Associates Degree > Network Management > Wayne Community college

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