Primary KPI’s

Managed services SLA driven Operations and Application + Infra Project governance

Blend of Infra and Apps portfolio governance

Cloud PaaS operations

Work with IT stakeholders on key transformational components, including organizational technology roadmap, operating model, and IT governance.

End to send operation and transformation governance across Application portfolio, Digital Workplace, Data Center, SD, Service Management and Cloud operations.

Education / Qualification

Bachelor in Electronics

Master’s in business administration and IT

Advance diploma in IT

Trainings / Programs

Hand on Technology Stack knowledge:

Legacy to SaaS platform migration under cloud first strategy.

Operations and transformation like virtualization and refresh

Salesforce modules understanding with integration parameters.

IT Service Management and AIOps automation

Proposals and transformation framework

LEAP (Learn, Excel, Accelerate, Performance) in effective People Management

Certified ServiceNow operations and SLA managed services program governance

T&T Processes

Orientation to Outcome

Notable Outcome Driven Career Achievements

Awarded “Man of the Year” Award by leading manufacturing end client for transforming the footprint.

In 2019 Managed and led the large virtualization migration program for the Data Center achieving complete Capex to Opex model.

Outstanding performer and have been awarded spot cash bonus for achieving delivery led account growth in 2019.

Integral as strategic transformation leader for a critical functionality team, collaborating on the functionality of the platform.

Excellent in handling solutions support functions like consolidating of estimations from practices and devising resource plan and implementation plan for the proposal.

Maintaining the tactical move while focused on strategic transformation is my core strength.

Worked on initial days of defining transition processes for two of the industry large organization.

Domain Understanding:

Logistics, Manufacturing, Retail, Travel and Hospitality, Healthcare, and Insurance as an extensive exposure.

Professional Profile

An IT professional with collaborative style task master delivering to project management values and outcome, innovative ideas and good interpersonal skills having 15+ years of diverse technology experience as project manager.

Professional Expertise

Employment History

W2/Consulting – From May 2022 till date (Working on Contract W2)

(Worked for Accenture)

-Project management for a strategic managed service program

-Well versed with latest technology and 360 degree view of Infra and Apps portfolio.

-Working as PM for Devops AIOps and ServiceNow implementation and transformation

-Planning and reporting against the estimated vs actual project progress with SLA

-Cloud PaaS service integration and onboarding on monitoring tool

-Managing cross functional technology team

-Leading Major incident management team and point of escalation of P1 and P2

-Well versed and working experience in SCRUM and ITIL driven Management

-Reporting and managing the daily standup and weekly leadership governance

-Generating Jira dashboard and Kanban dashboards and status reporting

-Setting up NOC command center in Guadalajara, Mexico

June 2015 – August 2021 Coforge Limited (Erstwhile NIIT Technologies Ltd)

Worked with Coforge Limited, a global IT solutions provider with workforce of 11,000+ people serving enterprises across 5 continents and 23 countries. I was part of Transformation and Program governance team working for multiple key customers in Pacific coast.

Responsibilities:

L1/L2 Operation management and key point for contacts for any escalation..

ServiceNow, Okta and SalePoint implementation

-Onboarding and Offboarding process

-Security compliance audit and automation

Manage IT service metrics, performance goals and risk analysis in service delivery

Delivery compliance to ITIL and Agile processes. Review and refine processes as required.

Performance management, skill & knowledge development of service delivery team

Identify the areas of continual improvement and automation in existing services.

Drive extensive transformation programs including IT modernization and Technology enhancement (Cloud Migration, Automation First, Process Orchestration, AIOps platform, Persona alignment, automation, etc.)

Worked with 2 strategic gaming giant merger and handled 2 large M&As

oNew Customer On-boarding to ensure seamless delivery

oDiverse teams across geographies with 150+ members

oEstablished integrated platforms for Service Management

Develop commercial and technical solutions for related services.

Initiate Practice development events for customers along with sales team.

Initiatives like service orchestration, presentations, etc for creating awareness among internal teams.

Ensure customer satisfaction on technical solution proposed and implemented.

Conduct audits to analyze shortcoming in current delivery and convert opportunities of delivering existing services more efficiently.

Identify the areas of continual improvement and automation in existing services.

Manage alliances with all OEM’s / strategic partners related to these offerings.

Prior Experience –

Manager-Ops, Cognizant Technologies Sep 2014 to Apr 2015

Program Manager, Wipro Technologies Oct 2011 to Jun 2014

Transition Project Manager, Hewlett Packard (HP) Oct 2010 to Oct 2011

Project Manager, HCL Technologies May 2005 to Oct 2010

Kundan Sinha- PMP Certified IT Technical Sr. Project Management Work Status: Green Card (C) +1-646-***-**** ad1m5e@r.postjobfree.com

https://www.linkedin.com/in/kundanksinha/

PMP Certified, Prince2® Practitioner certified, ITIL® - Intermediate Level (Service Transition, Service Operations and Continual Service Improvement modules) and AWS Associate.

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SLA driven Managed service multi-Tower large cross functional team operations and specialists for turnkey projects and operations

Solid background on ITSM framework, Transition Framework and ITIL driven integrations.

SLA driven managed service operations, Digital Workplace, Segment of application portfolio and cloud migration project handling

ITIL practitioner, Hands on experience on JIRA, Kanban and ServiceNow

Large deal solution design & pre-sales

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