Customer Service Saudi Arabia

Abdulaziz Alsaeed

Address: **, *** ********* *****, ****-sur-Alzette L-4071, Luxembourg

Phone number: +352*********

Email address: *********.*.*******@*****.***

Web: linkedin.com/in/abdulazizalsaeed

Personal Information

A meticulous professional with a sharp attention to detail, possessing vast expertise in overseeing product lifecycles, steering product strategies, and meeting the technical demands of the company while fostering business expansion.

Qualifications Summary

Work experience

2022 – present

Dharan, Saudi Arabia

Customer Service Manager

Schlumberger

Organized and facilitated weekly internal and external management meetings to evaluate and assess KPO performance reports.

Spearheaded export product sales to neighboring countries, aligning with organizational objectives and driving revenue growth. Fostered collaboration with procurement, supply chain, and resourcing departments, ensuring seamless coordination and effective resource allocation.

Delivered exceptional customer service, prioritizing client satisfaction and maintaining a high level of professionalism.

Conducted comprehensive BOM analysis to evaluate material bills, optimizing cost-efficiency and resource allocation.

Collaborated with the planning team and manager to review manufacturing capacity, ensuring optimal production efficiency.

Monitored PO status, tracked material stocks, and proactively addressed expedited requests, ensuring compliance with Trade Compliance and Customs regulations.

Successfully launched the Internal Subcontract Return (ISCR) process via SAP, generating a profit of $500K in the first quarter. Achieved certification of API 11D1 4th Edition audit without any major or minor concerns, demonstrating a commitment to quality standards. Streamlined lead time by 75% through efficient management of quotation and pricing requests, enhancing operational efficiency. 2020 – 2022

Dharan, Saudi Arabia

Sustaining Engineer Team Leader

Schlumberger

Transformed product portfolio from import kits to locally manufactured at Schlumberger Manufacturing Centre at King Salman Energy Park (SPARK) Implemented engineering principles to streamline sustaining activities for product non-conformance disposition decisions

Executed Python scripting to facilitate real-time processing of test results for automated pressure test panels (50K Psi)

Supported management and completion of the $9M Hydraulic Electrical Wet mates (HEWM) project in Saudi Arabia

Enabled KSA to contribute to the $25M gas market by developing first PBRs for gas applications

Reduced cost by 25% through redesigned engineering requirements and rework at a local vendor, allowing for the reuse of scraped-based pipes Work experience

2018 – 2020

Riyadh, Saudi Arabia

Electrical Engineer

ST Engineering Electronics

Managed, completed, and delivered the Metro Riyadh Project in Saudi Arabia, specifically the Platform Screen Doors (PSD) component. Supported the design process by contributing to the layout and signal line diagram for the PSD room.

Prepared a variety of reports relating to O&M manuals, spare parts and justifications, O&M training materials, and capital assets spare parts. Ensured project requirements were met by carefully examining T&C contracts. Directed the creation, documentation, and on-site verification and validation

(V&V) of the T&C test plan.

Successfully monitored and managed a budget estimate of $10M in a cost- effective manner.

Accelerated the electrical testing and commissioning of the PSD system, completing 29 out of 84 stations ahead of schedule. Implemented an effective "Train the Trainer" program to deploy local engineers and O&M managers, resulting in the execution of 80% of the localization strategy.

2017 – 2018

Montreal, Canada

Project Engineer

Brosseau Construction

Successfully executed, customized, integrated, and released the BuildTool software project, surpassing the established deadline by three months. Drastically enhanced communication channels between project manager and subcontractors, resulting in a 90% increase in efficiency. Provided crucial support to stakeholders in implementing an agile software construction management platform, resulting in a cost savings of $120K. Streamlined project management processes by consolidating multiple projects into a single platform, optimizing productivity and resource allocation. Education

2011 – 2015

Denver, United States

Electrical Engineering Bachelors

University of Colorado

2022 – present

Zürich, Switzerland

Project Management Master

Swiss Business School Zurich

Skills

– LANGUAGES

Arabic

NATIVE

English

PROFESSIONAL

French

ELEMENTARY

Certificates

2023 Lean Six Sigma, Kaizen, Continuous improvement, SLB 2022 Project Management Professional (PMP), PMI

2016 SAP Application Associate Consultant Business One, SAP 2016 SAP Technology Associate Consultant HANA, SAP 2016 SAP Fiori Applications, SAP

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