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Customer Service Assistant Director

Location:
Philadelphia, PA
Posted:
December 02, 2023

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Resume:

JARRETT B. BUSH, Sr.

Philadelphia, PA *****

ad1m4w@r.postjobfree.com

484-***-****

CAREER PROFILE

Excellent professional track record in sales

and marketing with 20 plus years of expertise

Extensive knowledge of multiple CRM

platforms

Resourceful thinker and ethical individual

with a performance history of outstanding

results

Recognized as an achiever, self-starter,

and detail-oriented individual and

intuitive leader

Proven ability to develop and maintain

lasting professional relationships while utilizing strong communication and organization skills

Keen ability to estimate marketplace

demands while increasing goals through highly

developed, successful marketing techniques

Consistent in increasing profit growth

through multiple sales strategies including

SPIN selling, consultative, and value added

marketing techniques

CORE STRENGTHS

Staff supervision and management

Marketing and sales

Developing company mission and strategy

Providing excellence in customer service

Increasing consumer rapport

Developing and meeting strategic goals

Coaching staff to meet goals and incentives

Training staff to maintain superior standards

Meeting personal and professional objectives

Maintaining excellent communication skills

Utilizing strong negotiation skills

ACHIEVEMENTS & AWARDS

Twenty-time President's Club recipient

Top Seller Awards

Most Profitable Representative Award

PROFESSIONAL EXPERIENCE

Assistant Director of Admissions 2017 - present

Hussian College, Philadelphia, PA

Took conversion rate from 4.5% to 19% for startup full stack development, server/software bootcamp program. Identified agencies for externships while successfully matching students and resulting in 5 years in the top 5% market performance, with 4 of those years being most profitable for the college. Established a successful Meetup group by building relationships with corporate partners and local testing centers resulting in a substantial increase in enrollment from 13 students to well over 200 in 13 months time. Ran numerous recruitment fairs and conventions increasing college profile and enrollment before and during the pandemic.

Assistant Director of Admissions 2013 - 2017

Harris School of Business, Upper Darby, PA

Recruited, Interviewed, hired, trained and managed educational sales representatives. Trained new hires in successful cold calling, telemarketing, and interviewing techniques. Initiated marketing strategies within city and state agencies to meet and maintain enrollment and diversification goals. Managed all initiatives related to advertising and marketing for School of Business locations. Employed excellent written and verbal communication skills. Mentored students on solid study habits and problem-solving strategies Utilized intuitive negotiating skills. Acted as a liaison between students, faculty and administration. Assisted the CFO in management of Profit and Loss Statements. Beta tested new management software Developed and implemented a grassroots marketing campaign utilizing student engagement to generate leads and referrals and to meet and maintain enrollment and diversification objectives.

Color Graphics Specialist/Manager 2001 - 2013

Minolta Business Solutions, Philadelphia, PA

Supervised a sales staff of five individuals. Managed sales goals of $220,000 monthly. Maintained an active and accurate data base of all clients and businesses. Met personal sales goals of $95,000 monthly. Utilized excellent written and verbal communication skills. Created marketing strategies and delivered presentations for revenue growth. Implemented a budgeted marketing campaign to increase sales resulting in a15% monthly sales increase. EDUCATION

BBA (Bachelor’s of Business Administration) AA (Associate’s of Fine Arts) The Pennsylvania State University Walnut Hill College

(Penn State) The Restaurant School

Harrisburg, PA Philadelphia, PA

Strong sales experience, gregarious personality, and proven leadership which results in strong growth and outstanding results.



Contact this candidate