Customer Service Assistant Director
Resume:
JARRETT B. BUSH, Sr.
Philadelphia, PA *****
**********@*****.***
CAREER PROFILE
Excellent professional track record in sales
and marketing with 20 plus years of expertise
Extensive knowledge of multiple CRM
platforms
Resourceful thinker and ethical individual
with a performance history of outstanding
results
Recognized as an achiever, self-starter,
and detail-oriented individual and
intuitive leader
Proven ability to develop and maintain
lasting professional relationships while utilizing strong communication and organization skills
Keen ability to estimate marketplace
demands while increasing goals through highly
developed, successful marketing techniques
Consistent in increasing profit growth
through multiple sales strategies including
SPIN selling, consultative, and value added
marketing techniques
CORE STRENGTHS
Staff supervision and management
Marketing and sales
Developing company mission and strategy
Providing excellence in customer service
Increasing consumer rapport
Developing and meeting strategic goals
Coaching staff to meet goals and incentives
Training staff to maintain superior standards
Meeting personal and professional objectives
Maintaining excellent communication skills
Utilizing strong negotiation skills
ACHIEVEMENTS & AWARDS
Twenty-time President's Club recipient
Top Seller Awards
Most Profitable Representative Award
PROFESSIONAL EXPERIENCE
Assistant Director of Admissions 2017 - present
Hussian College, Philadelphia, PA
Took conversion rate from 4.5% to 19% for startup full stack development, server/software bootcamp program. Identified agencies for externships while successfully matching students and resulting in 5 years in the top 5% market performance, with 4 of those years being most profitable for the college. Established a successful Meetup group by building relationships with corporate partners and local testing centers resulting in a substantial increase in enrollment from 13 students to well over 200 in 13 months time. Ran numerous recruitment fairs and conventions increasing college profile and enrollment before and during the pandemic.
Assistant Director of Admissions 2013 - 2017
Harris School of Business, Upper Darby, PA
Recruited, Interviewed, hired, trained and managed educational sales representatives. Trained new hires in successful cold calling, telemarketing, and interviewing techniques. Initiated marketing strategies within city and state agencies to meet and maintain enrollment and diversification goals. Managed all initiatives related to advertising and marketing for School of Business locations. Employed excellent written and verbal communication skills. Mentored students on solid study habits and problem-solving strategies Utilized intuitive negotiating skills. Acted as a liaison between students, faculty and administration. Assisted the CFO in management of Profit and Loss Statements. Beta tested new management software Developed and implemented a grassroots marketing campaign utilizing student engagement to generate leads and referrals and to meet and maintain enrollment and diversification objectives.
Color Graphics Specialist/Manager 2001 - 2013
Minolta Business Solutions, Philadelphia, PA
Supervised a sales staff of five individuals. Managed sales goals of $220,000 monthly. Maintained an active and accurate data base of all clients and businesses. Met personal sales goals of $95,000 monthly. Utilized excellent written and verbal communication skills. Created marketing strategies and delivered presentations for revenue growth. Implemented a budgeted marketing campaign to increase sales resulting in a15% monthly sales increase. EDUCATION
BBA (Bachelor’s of Business Administration) AA (Associate’s of Fine Arts) The Pennsylvania State University Walnut Hill College
(Penn State) The Restaurant School
Harrisburg, PA Philadelphia, PA
Strong sales experience, gregarious personality, and proven leadership which results in strong growth and outstanding results.
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