Customer Service Support

Gabriela Escobedo

760-***-**** • *************@*****.*** • Paramount, CA 90723

Helpful [Job Title] committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress. Summary

Skills • EHR Management

• Responding to Emergencies

• Performing Patient Intakes

• Preparing Meals

• Customer Support

• Positive and Professional

• Adaptive Team Player

10/2022 - 07/2023

Caregiver, Special Needs, Trucare Living Center, Stanton, CA 05/2015 - 12/2019

EVS Technician, Hospital Of Gardena, Gardena, CA

03/2007 - 10/2010

Customer Service Associate, ACE Cash Express Inc., Bellflower, CA Experience

• Answered signal lights, bells or intercom systems to determine resident needs.

• Facilitated activities of daily living, personal hygiene management, feeding and ambulation. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

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• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

• Assisted residents with bathing and dressing to promote personal hygiene.

• Maintained clean and well-organized environment for client happiness and safety.

• Improved patient outlook and daily living through compassionate care. Aided with mobility and independence for disabled individuals and continually monitored safety.

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• Followed safe lifting and transferring techniques to transport residents.

• Encouraged residents to participate in activities of daily living to enhance personal dignity.

• Reported concerns to nurse supervisor to promote optimal care.

• Cleaned, sanitized and organized facility to avoid spread of germs.

• Followed procedures for using and disposing of disinfectant chemical cleaners.

• Emptied trash cans, sorted recycling and properly disposed of waste.

• Collected and disposed of biohazard waste according to OSHA regulations.

• Tracked inventory of cleaning supplies and ordered replacements. Monitored supply levels and requested new items to maintain completing daily cleaning tasks.

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• Requisitioned supplies or equipment for cleaning and maintenance duties. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

• Addressed inquiries, resolved customer issues and managed customer relations.

• Consulted with customers regarding needs and addressed concerns.

• Followed policies and procedures to meet or exceed established performance requirements.

• Educated customers on special pricing opportunities and company offerings. Maintained customer privacy and protected company operations by keeping information private and confidential.

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06/2000

High School Diploma

Pirates 1 High School, Oceanside, CA

Education And

Training

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