Customer Service Call Center, Data Entry, Clerical
Resume:
Stacy Williams
Customer Service Consultant
Morrow, GA 30260
****************@*****.***
Proficient in answering Inbound calls. In a call center environment Trouble shooting
Able to deescalate calls with minimal supervision
Soft sales skills
Authorized to work in the US for any employer
Work Experience
Customer Service Consultant
Network Global Logistics - Hapeville, GA
February 2015 to Present
1. Answering Inbound calls for potential and existing customers in a call center Atmosphere 2. Dispatching courier Agents/ Drivers
3. Monitoring Frequent Shippers Customers Que
Customer Service Representative
Federal Express,
September 1996 to January 2014
1. Revenue Services
2. Sales Hotline
• Answered Inbound calls from potential and existing customers
• Data entry
• Ten key by touch
Education
High school or equivalent in General Studies
John Monroe High School - Rochester, NY
September 1979 to June 1983
High school or equivalent
Skills
Customer Service, CSR, Call Center, Customer Support, Customer Care Assessments
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/8j2evb1a3mavl3ad Call Center Customer Service — Familiar
June 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_assignment/gxxkjdinhq1hgl7l Sales Skills: Influence & Negotiation — Familiar
June 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: https://share.indeedassessments.com/share_assignment/go9zuv6fgsruifk9 Written Communication — Proficient
June 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: https://share.indeedassessments.com/share_assignment/5vbxavym5xh3nfpd Verbal Communication — Highly Proficient
June 2019
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_assignment/fxpfdjrbghj9wagc Problem Solving — Familiar
June 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: https://share.indeedassessments.com/share_assignment/apyztaqeqzzhriur Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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