Customer Service Manager
Resume:
Darlene Broadston
Belleville IL. 62220
*******.*********.****@*****.***
ABOUT ME
•Dedicated Customer service manager with 20+ years of experience in retail setting. Consistently achieve record-high Customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations.
•Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Areas of Expertise
Customer service management Customer satisfaction enhancement
Teambuilding & training Complaint handling & resolution
Front-end supervision Cost-reduction strategies
Retail operations management Sales & margin improvement Order fulfillment
EDUCATION
1998 to 2001
Bachelors/ Business management
University of Maryland / European and Asian division
WORK EXPERIENCE
October 2019 to 2021
Caregiver
Child development center
Scott Air Force Base IL.
Care for children ages 3 months to 5 years.
Maintain child portfolios to government regulations.
October 2021 to present
Child development center, Room lead
Scott air force base IL.
Responsible for conducting government policy
Maintain portfolios.
Responsible for training and meeting with parents.
October 2018 to 2019
Junior's manager
Dillard’s St. Clair mall, Fairview heights Il.
•Responsible for hiring, training, supervising employees.
•Maintain paperwork filed, signage, hardware, and supplies.
•Control theft in store by training all employees unload prevention, excellent customer service, conducting monthly unannounced visits, and inventory yearly.
•Responsible for register funds, accurate deposits, checks and balances.
•Completed floor sets in timely manner, created visual manual with no directive or assistance.
November 2017 to October 2018
Co-manager
Gorman’s Ludwig rd., Fairview heights Il.
•responsible for customer service through training employees,modeling and coaching .
•Responsible for training, new and current employees, hiring and terminating.
•Responsible for conducting inventory quarterly.
•Conduct manager on duty shifts daily.
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