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Customer Service Data Entry

Location:
Phoenix, AZ
Posted:
December 02, 2023

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Resume:

Kimberly Rael

Permanent Career Path

Mesa, AZ ***10

ad1m43@r.postjobfree.com

+1-623-***-****

I started working at the age of 15. At age 18 I was employed at Honeywell working on APU engines, Disassembling for repair. I'm a great multitasker and team player and always take the leadership role and giving positive reinforcement. I have experience in the following: APU disassembly

Shipping/Receiving

Collections Specialist

Customer Service Representative

Clerical- Data Entry

CPR/FIRST AIDE CERTIFICATION

Finger Print Clearance Card

Article 9 certification

Office assistant

General labor-steel yard

Willing to relocate to: Tempe, AZ - Chandler, AZ - Gilbert, AZ Authorized to work in the US for any employer

Work Experience

Manufacturing Associate

Dexcom - Mesa, AZ

July 2022 to September 2022

• I was to inspect the blood sugar monitors before they went to inspection

• I needed to make sure there wasn't some defects on the device.

• I had to wear a clean suit. From face masks to the shoe covers. I worked in a clean room. Housekeeping Aide

Courtyard by Marriott - Mesa, AZ

April 2022 to May 2022

Delivery driver

Gopuff - Mesa, AZ

May 2021 to November 2021

• Completed daily pre and post-trip inspection checklist CSA - Customer Service Associate

Circle K - Mesa, AZ

February 2021 to April 2021

• Assisted customers in person

• Inventoried stock

• Operated the cash drawer

• Confirmed payments, refunds, etc.

Program Service Evaluator II

State of Arizona - Phoenix, AZ

December 2020 to February 2021

• Telework in training

Housekeeping Aide

Extended Stay America - Mesa, AZ

October 2020 to December 2020

Turn down rooms completely

Change all linens and towels

Wipe down all rooms, top to bottom

Filled out damaged reports

Attended to overnight stays (extended stays)

Sales Representative

SUPERSTAR CAR WASH - Gilbert, AZ

July 2020 to September 2020

• Sell fast passes to customers

• Upgrade fast pass customers

• Data entry

• Collection of payment

• Meet a certain percent in sales every week

Housekeeping

Mopsters - Gilbert, AZ

February 2020 to May 2020

• Dust fans, shelving etc

• Wipe down counters throughout home

• Disinfect doorknobs, light switches etc

• Change out bed sheets if client requested

• Mop

• Vacuum

• Clean bathrooms top to bottom

• Left to right

Office Assistant

Big O Tires - Mesa, AZ

February 2019 to April 2019

Inventory-parts, oil filters, air filters

Keep showroom/ bathroom clean

Customer service

Take customers home to wait for vehicle

Schedule appointments

Provider developmental disabilities

Hatch Haven - Gilbert, AZ

December 2018 to December 2018

• I am required to help individuals with disabilities maintain day to day routines. Ex: bathe, change clothes, restroom, clean etc.

Provider

Affinity Family Care - Mesa, AZ

October 2018 to November 2018

I am required to help individuals with disabilities maintain day to day routines. Ex: bathe, change clothes, restroom, clean etc.i am CPR/First Aide certified and Title 9 and fingerprint clearance card certified. General Laborer

Absolute steel & storage - Tempe, AZ

September 2018 to October 2018

My duties are to maintain a cleared working environment for the welders. Also to unload and load freight trucks with forklift. Help put together kits for steel storage units and covered parking. Receptionist/Office Assistant

NCO Group - Phoenix, AZ

July 2008 to April 2009

The job duties I had at First Financial was to answer the phones andt transfer the customer to a representative that was able to assist them. I

was also in charge of keeping the fax machine cleared. When i would receives fax I was to scan the fax to the file it went to, then give to

the collectors for reference.I received correspondence letters as well from different insurance agencies. I was to scan those letters to the files as well. Furthermore, I was to suspend driver's licenses of people who were involved in accidents and did not have insurance on their

vehicle. If the uninsured did not pay what was owed, the license was tob resuspended until they made payment arrangements and a letter was tents to the Motor Vehicle Department showing payment arrangements on their

file.

Bill Collector

NCO Financial - Phoenix, AZ

February 2008 to July 2008

expectations at NCO was to collect on charge off accounts. I had to collect on accounts anywhere from department stores to Chase credit cards. I had my own file with 250 accounts in that I work a week. I also was to help the customer with issues they had when they would call in.

Collections Representative II

Chase Bank/Bank One - Phoenix, AZ

June 2006 to June 2008

• Collections on mortgage accounts

• 30/60/90 days past due accounts

• Data entry

• Promise to pay arrangements

Collections Specialist I

Citibank Financial - Chandler, AZ

January 2004 to May 2006

• Collect on 30/60/90 day accounts

• Advise the customer of payment due

• Made payment arrangements with customer

• Credit card entry

• Promise to pays

• Had a personal goal to hit and then team goals by end of month APU DISASSEMBLY

Honeywell Inc. /Allied Signal Technical Services - Phoenix, AZ June 2001 to July 2002

Take apart engines and have them inspected and cleaned. Make to document what was taken apart and what condition that engine was in.

Education

High school or equivalent in Engineering / V.I.C.A program GateWay Community College - Phoenix, AZ

August 2001 to May 2002

High school or equivalent in General

Mesa High School - Mesa, AZ

August 1999 to May 2002

Diploma

Mesa high school

Skills

• Microsoft office, Microsoft word, spread sheets (7 years)

• Customer Service

• Front Desk

• Forklift

• General Laborer

• Receptionist

• MS Office

• Filing

• Scheduling

• Billing

• Excel

• Organizational Skills

• Call Center

• CSR

• Customer Support

• Customer Care

• Communication skills (10+ years)

• Teamwork (5 years)

• Negotiation skills

• Freight Experience

• Clerical Experience

• Data Entry

• Clerical Experience

• Developmental Disabilities Experience

• Shipping & Receiving

• Packaging

• Assembly Experience

• Negotiation

• Cleaning Experience

• Warehouse Experience

• Administrative Experience

• Laundry

• Load & Unload

• Order Picking

• Mechanical Knowledge

• Pallet Jack

• Sales

• English

• Driving

• Flexibility

• Team Work

• Reliability

• Guest services

• Hotel experience

• Cleaning

• Commercial cleaning

Certifications and Licenses

Drivers License

First Aid Certification

Food Handler Certification

Assessments

Sales Skills — Highly Proficient

September 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Cleaner Fit — Highly Proficient

July 2020

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Mechanical Knowledge — Familiar

June 2020

Understanding and applying mechanical concepts and processes. Full results: Familiar

Mechanical Skills: Monitoring — Familiar

June 2020

Understanding of machine dials, gauges, displays, and data charts. Full results: Familiar

Work style: Reliability — Familiar

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Attention to detail — Proficient

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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