Customer Service Data Entry
Resume:
Kimberly Rael
Permanent Career Path
Mesa, AZ ***10
******************@*****.***
I started working at the age of 15. At age 18 I was employed at Honeywell working on APU engines, Disassembling for repair. I'm a great multitasker and team player and always take the leadership role and giving positive reinforcement. I have experience in the following: APU disassembly
Shipping/Receiving
Collections Specialist
Customer Service Representative
Clerical- Data Entry
CPR/FIRST AIDE CERTIFICATION
Finger Print Clearance Card
Article 9 certification
Office assistant
General labor-steel yard
Willing to relocate to: Tempe, AZ - Chandler, AZ - Gilbert, AZ Authorized to work in the US for any employer
Work Experience
Manufacturing Associate
Dexcom - Mesa, AZ
July 2022 to September 2022
• I was to inspect the blood sugar monitors before they went to inspection
• I needed to make sure there wasn't some defects on the device.
• I had to wear a clean suit. From face masks to the shoe covers. I worked in a clean room. Housekeeping Aide
Courtyard by Marriott - Mesa, AZ
April 2022 to May 2022
Delivery driver
Gopuff - Mesa, AZ
May 2021 to November 2021
• Completed daily pre and post-trip inspection checklist CSA - Customer Service Associate
Circle K - Mesa, AZ
February 2021 to April 2021
• Assisted customers in person
• Inventoried stock
• Operated the cash drawer
• Confirmed payments, refunds, etc.
Program Service Evaluator II
State of Arizona - Phoenix, AZ
December 2020 to February 2021
• Telework in training
Housekeeping Aide
Extended Stay America - Mesa, AZ
October 2020 to December 2020
Turn down rooms completely
Change all linens and towels
Wipe down all rooms, top to bottom
Filled out damaged reports
Attended to overnight stays (extended stays)
Sales Representative
SUPERSTAR CAR WASH - Gilbert, AZ
July 2020 to September 2020
• Sell fast passes to customers
• Upgrade fast pass customers
• Data entry
• Collection of payment
• Meet a certain percent in sales every week
Housekeeping
Mopsters - Gilbert, AZ
February 2020 to May 2020
• Dust fans, shelving etc
• Wipe down counters throughout home
• Disinfect doorknobs, light switches etc
• Change out bed sheets if client requested
• Mop
• Vacuum
• Clean bathrooms top to bottom
• Left to right
Office Assistant
Big O Tires - Mesa, AZ
February 2019 to April 2019
Inventory-parts, oil filters, air filters
Keep showroom/ bathroom clean
Customer service
Take customers home to wait for vehicle
Schedule appointments
Provider developmental disabilities
Hatch Haven - Gilbert, AZ
December 2018 to December 2018
• I am required to help individuals with disabilities maintain day to day routines. Ex: bathe, change clothes, restroom, clean etc.
Provider
Affinity Family Care - Mesa, AZ
October 2018 to November 2018
I am required to help individuals with disabilities maintain day to day routines. Ex: bathe, change clothes, restroom, clean etc.i am CPR/First Aide certified and Title 9 and fingerprint clearance card certified. General Laborer
Absolute steel & storage - Tempe, AZ
September 2018 to October 2018
My duties are to maintain a cleared working environment for the welders. Also to unload and load freight trucks with forklift. Help put together kits for steel storage units and covered parking. Receptionist/Office Assistant
NCO Group - Phoenix, AZ
July 2008 to April 2009
The job duties I had at First Financial was to answer the phones andt transfer the customer to a representative that was able to assist them. I
was also in charge of keeping the fax machine cleared. When i would receives fax I was to scan the fax to the file it went to, then give to
the collectors for reference.I received correspondence letters as well from different insurance agencies. I was to scan those letters to the files as well. Furthermore, I was to suspend driver's licenses of people who were involved in accidents and did not have insurance on their
vehicle. If the uninsured did not pay what was owed, the license was tob resuspended until they made payment arrangements and a letter was tents to the Motor Vehicle Department showing payment arrangements on their
file.
Bill Collector
NCO Financial - Phoenix, AZ
February 2008 to July 2008
expectations at NCO was to collect on charge off accounts. I had to collect on accounts anywhere from department stores to Chase credit cards. I had my own file with 250 accounts in that I work a week. I also was to help the customer with issues they had when they would call in.
Collections Representative II
Chase Bank/Bank One - Phoenix, AZ
June 2006 to June 2008
• Collections on mortgage accounts
• 30/60/90 days past due accounts
• Data entry
• Promise to pay arrangements
Collections Specialist I
Citibank Financial - Chandler, AZ
January 2004 to May 2006
• Collect on 30/60/90 day accounts
• Advise the customer of payment due
• Made payment arrangements with customer
• Credit card entry
• Promise to pays
• Had a personal goal to hit and then team goals by end of month APU DISASSEMBLY
Honeywell Inc. /Allied Signal Technical Services - Phoenix, AZ June 2001 to July 2002
Take apart engines and have them inspected and cleaned. Make to document what was taken apart and what condition that engine was in.
Education
High school or equivalent in Engineering / V.I.C.A program GateWay Community College - Phoenix, AZ
August 2001 to May 2002
High school or equivalent in General
Mesa High School - Mesa, AZ
August 1999 to May 2002
Diploma
Mesa high school
Skills
• Microsoft office, Microsoft word, spread sheets (7 years)
• Customer Service
• Front Desk
• Forklift
• General Laborer
• Receptionist
• MS Office
• Filing
• Scheduling
• Billing
• Excel
• Organizational Skills
• Call Center
• CSR
• Customer Support
• Customer Care
• Communication skills (10+ years)
• Teamwork (5 years)
• Negotiation skills
• Freight Experience
• Clerical Experience
• Data Entry
• Clerical Experience
• Developmental Disabilities Experience
• Shipping & Receiving
• Packaging
• Assembly Experience
• Negotiation
• Cleaning Experience
• Warehouse Experience
• Administrative Experience
• Laundry
• Load & Unload
• Order Picking
• Mechanical Knowledge
• Pallet Jack
• Sales
• English
• Driving
• Flexibility
• Team Work
• Reliability
• Guest services
• Hotel experience
• Cleaning
• Commercial cleaning
Certifications and Licenses
Drivers License
First Aid Certification
Food Handler Certification
Assessments
Sales Skills — Highly Proficient
September 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Cleaner Fit — Highly Proficient
July 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Mechanical Knowledge — Familiar
June 2020
Understanding and applying mechanical concepts and processes. Full results: Familiar
Mechanical Skills: Monitoring — Familiar
June 2020
Understanding of machine dials, gauges, displays, and data charts. Full results: Familiar
Work style: Reliability — Familiar
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate