CHERYL BEAVERS

Irvine, CA

310-***-**** • ad1m3n@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Organized. Collaborative. Effective.

Extensive experience in the insurance industry. Outgoing, personable professional, sensitive to client needs, and dedicated to quality customer service. Communicate clearly, both verbally and in writing. Adept at working at all organizational levels and with clients from diverse cultural backgrounds. Work well under stress and time constraints. Known for managing multiple priorities, having strong analytical skills, and meeting established deadlines.

INSURANCE/LEGAL SKILLS: Medical and legal terminology. Investigations. Liability Determinations. Conflict Resolutions. Negotiations. Litigation. Knowledge of subrogation. Strong analytical abilities and critical thinking talents to investigate and settle bodily injury claims and liability claims stemming from automobile collisions. MANAGEMENT SKILLS: Team Lead Backup. Special Projects. Mentoring. Consensus Building.

SOFTWARE: Microsoft Office: Word, Excel, and Outlook. Enterprise Claim System. Accurint. ISO. Mitchell. Auto Source. CCC.

PROFESSIONAL EXPERIENCE

CLAIMS REPRESENTATIVE - BODILY INJURY AND LIABILITY (Auto) Platinum Claims Service. Newbury Park, CA. 2022 - Present Manage, investigate, and resolve bodily injury and liability claims. Conduct policy coverage investigations. Respond timely to policy limit and time limit demands. Manage an ongoing caseload of approximately 150-200 bodily injury and property damage claims. Investigate cases to determine liability and the damage amount owed. Investigate coverage and liability for multi-car accident claims, liability disputes, commercial vehicle claims, and fixed property claims.

SENIOR MARKETING REPRESENTATIVE

Ocean Lending Home Loans Inc. Mission Viejo, CA. 2021 - 2022 Assisted loan officers with funding loans. Managed large volumes of outbound and inbound calls for loan officers. Made more than 100 calls per day by calling leads from the internal system. CLAIMS REPRESENTATIVE - PROPERTY AND TOTAL LOSS (Auto) State Farm. Irvine, CA. 2005-2019

Handled non-injury property claims throughout California, Alaska, Arizona, Mississippi, New York, and Missouri. Investigated cases to determine liability and the damage amount owed. Negotiated with auto body shops regarding estimates and monitored vehicle repairs and rentals. Handled total loss vehicle claims to a conclusion. Communicated closely with customers, witnesses, agents, insurance companies, vendors, and attorneys during all phases of the claims process. Conducted extensive coverage and liability investigations, utilizing legal expertise to apply relevant state statutes and policy language. Prepared inter-company arbitrations for the recovery of damages owed. Reviewed and analyzed suspicious and potentially fraudulent claims.

CLAIMS REPRESENTATIVE - BODILY INJURY (Auto)

State Farm. Irvine, Long Beach, and Torrance, CA. 1998-2015 Managed, investigated, and resolved bodily injury claims. Handled claims from initial coverage review to conclusion. Approved payment based on knowledge of the treatment plan and medical support showing a treatment relationship to the injury. Negotiated settlements with represented and unrepresented claimants within the given authority at the earliest possible point to bring cases to final disposition. Managed outside vendors to ensure cost containment efforts. Assisted in the defense of insureds in litigated claims. EDUCATION & PROFESSIONAL DEVELOPMENT

Juris Doctorate

UC Law San Francisco, San Francisco, CA

Bachelor of Arts: Political Science

University of California Los Angeles (UCLA), Los Angeles, CA