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Customer Service Administrative Assistant

Location:
Fontana, CA
Posted:
December 02, 2023

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Resume:

Star Atuatasi

***** ******** ******

Westminster, Ca 92683

Telephone: 714-***-****

Email: ad1m35@r.postjobfree.com

SUMMARY:

To attain a developmental position, utilizing my diverse experiences, knowledge and skills to help impact a targeted area of focus in a positive and effective manner. To exercise accomplishment in Business Management, impeccable written and verbal communication skills. SKILLS:

Ms Word, Excel, Power Point, Access, Quick Book, MAS90, Vax Aim System, Internet, Solomon software 2000, Rumba, Teller 3, Oasis, Encompass, USDA, FHA & VA portal websites EDUCATION

Bachelor of Science in Marketing Management/Communication, Westwood College, Anaheim, Ca, July 2011

● GPA: 3.7/4.0

PROFESSIONAL EXPERIENCE:

AMERICAN PACIFIC MORTGAGE, LLC -- ROSEVILLE, CA

October 2020 – September 2022 Sr. Loan Processor

Reviewed mortgage loans and follow the appropriate guidelines which consist of analyzing income, debt, credit history and other factors before submit to Senior Underwriter to accurately approve of mortgage applications within the allowed lending authority limits

Organized and reviewed loan input information for accuracy and completeness; complete electronic applications, transmittal summaries, and verifications for employment, gather deposit and loan information, income documentation and other supporting documents

Developed and maintained regular communication with members, appraisers, settlement agents, insurance, credit bureaus and secondary market representatives regarding loan approvals; review conditions and follow as needed with the borrower(s)

Prepared and sent documentation to members and other appropriate sources, contact applicant and other parties to follow-up or discuss requests for information, problems or other matters related to loan document processing

Strategize with Loan Origination to negotiate pricing and fees while ensuring the continuation and enhancements of services

Prepared loan closing documentation once all Underwriting conditions cleared; coordinate closing schedules with the Loan Closing Specialist; ensure all essential documentation will be available at closing

Conducted in-depth necessary documents to review according to compliance and make necessary corrections, track documentation until applications are complete STEWART TITLE OF CALIFORNIA IRVINE, CA

October 1986-June 2006 Accounting and Administrative Assistant/Post Closer

Reviewed and analyzed bank reconciliation and monthly budget on the monthly basis, initiated outgoing wire and posted incoming wire

Interpreted earnest money agreements as relate to closing transactions to clients for better understanding

Customer service & administrative duties set up notary & accommodate all requirements before deadline

Setting documents to prepare for signing along with setting recording with title companies

Worked on special project for investors & brokers to present to their clienteles for future business UNION BANK OF CALIFORNIA (CONTRACTOR) SAN DIEGO, CA April 20, 2020 – October 2020 Income Analyst/Staff Augmentation

Test and evaluates software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines

Support the company's organizational mission and work with our clients to understand what their staffing needs

Work closely with Processing and Underwriting Managers to fulfill daily tasks prior to funding loans

MR. COOPER HOME LOAN SANTA ANA, CA

March 1, 2019 – April 10, 2020 Mortgage Assistant

Assist Loan Officer in preparing loan documentation and ensure is complete by pulling

credit reports and past financial data for loan applicants, answering questions in filling

out the paperwork

Request income and assets documentations from applicants to submit to Underwriter for pre-approval letter.

Follow up uncontacted leads for possible prequalification and verified approval letter

Schedule closing date with Real Estate Agents/Brokers and send to Processing for closing GENPACT MORTGAGE SERVICES INC. IRVINE, CA

October 2011 – July 2018 Sr. Loan Processor

Reviewed mortgage loans and follow the appropriate guidelines which consist of analyzing income, debt, credit history and other factors before submit to Senior Underwriter to accurately approve of mortgage applications within the allowed lending authority limits

Organized and reviewed loan input information for accuracy and completeness; complete electronic applications, transmittal summaries, and verifications for employment, gather deposit and loan information, income documentation and other supporting documents

Developed and maintained regular communication with members, appraisers, settlement agents, insurance, credit bureaus and secondary market representatives regarding loan approvals; review conditions and follow as needed with the borrower(s)

Prepared and sent documentation to members and other appropriate sources, contact applicant and other parties to follow-up or discuss requests for information, problems or other matters related to loan document processing

Strategize with Loan Origination to negotiate pricing and fees while ensuring the continuation and enhancements of services

Prepared loan closing documentation once all Underwriting conditions cleared; coordinate closing schedules with the Loan Closing Specialist; ensure all essential documentation will be available at closing

UNION BANK OF CALIFORNIA HUNTINGTON BEACH, CA

November 2008 - March 2011 Customer Service Specialist/New Account Representative

Assisted clients with daily deposits/withdrawals and all related banking transactions and with daily transactions and new accounts

Provided quality customer service & administrative duties by opening proper bank accounts associated with customer’s financial needs and future retirement plans

Contacted clients and structuring promotional plan based on account programs

Answered questions about account types and banking products, such as CDs, money market accounts, loans and credit cards Review and explain account charges, assist customer and determine whether they need to refer to personal banker for additional retirement plans

Assisted banking customers who are victims of fraud, theft or identity theft, replacing lost or stolen credit or debit cards

FIX RATE FUNDING FKA LIBERTY MORTGAGE, LONG BEACH, CA August 2006 - September 2008, Loan Processor

Obtained loan information from borrower to initiate refinances process, selected best product to accommodate client’s financial need

Presented and structured financial plan based on loan programs and establishing new escrow accounts & files in accordance with established policies & procedures

Reviewed escrow reports and escrow records to ensure accuracy of posted escrow transactions

Utilize checklists to organize request and prepare all essential documentation for the mortgage loan file reviewed escrow reports and escrow records to ensure accuracy of posted escrow transactions

Utilize checklists to organize request and prepare all essential documentation for the mortgage loan file from processing to closing; order and review credit reports, review content for inclusion and accuracy, including: signed and dated application, general authorization, rate lock and servicing disclosure, wage and tax information, financial statements, legal documents such as divorce decrees and child support, construction documents; flood certificate, HMDA and other necessary or pertinent documentation

Conducted in-depth necessary documents to review according to compliance and make necessary corrections, track documentation until applications are complete

Prepared loan closing documentation; coordinate closing schedules with the Loan Closing

Specialist; utilize checklists to ensure all essential documentation will be available at the closing STEWART TITLE OF CALIFORNIA IRVINE, CA

October 1986-June 2006 Accounting and Administrative Assistant/Post Closer

Reviewed and analyzed bank reconciliation and monthly budget on the monthly basis, initiated outgoing wire and posted incoming wire

Interpreted earnest money agreements as relate to closing transactions to clients for better understanding

Customer service & administrative duties set up notary & accommodate all requirements before deadline

Setting documents to prepare for signing along with setting recording with title companies

Worked on special project for investors & brokers to present to their clienteles for future business



Contact this candidate